I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... See more
Company replied
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Company replied
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... See more
Company replied
Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- us.motelrocks.com
3.1
Average
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cutest clothes around!
Cutest clothes around!! Always fits just right! Absolutely love!!!
July 30, 2026
Reply from us.motelrocks.com
Hi Skye, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Deirdre, I am very sorry to hear that you have not received your parcel - I will make sure that a member of the customer service team takes a further look into this and is in touch with you today. I apologise for any inconvenience caused.
Motel x
Comfy and stylish
Comfy and stylish ! Wonderful pairs of jeans , my daughter loves them !
July 31, 2026
Reply from us.motelrocks.com
Hi Bela, thank you for leaving a review. I am so pleased to hear that you and your daughter have been happy with the jeans and I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Lillian, I have checked and it looks like your package arrived within the specified time frame - I apologise if there has been a delay and please make sure to reach out to the customer service team with any issues so that they can take a look into this for you!
Motel x
I was ordering an item as a gift
I was ordering an item as a gift.
Delivery time was reasonable and she seems to like the item.
July 31, 2026
Reply from us.motelrocks.com
Hi Ana, thank you for your review. I am glad to hear that the gift has been well received and that the delivery arrived on time - I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Kinley, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
I paid for premium shipping and you…
I paid for premium shipping and you didn’t give me premium shipping and also you lied about the day would come so to my concert I look chopped
July 30, 2026
Reply from us.motelrocks.com
Hi Sloane, I am sorry to hear that you have not been happy with the delivery service provided - it looks like the parcel was delivered within the transit time advertised and if there has been any issues please make sure to reach out to the customer service team. I apologise for any inconvenience caused.
Motel x
I didn’t receive it
July 28, 2026
Reply from us.motelrocks.com
Hi Julia, I am sorry to hear that you have not received your order - the tracking shows that the parcel was successfully delivered. Please make sure to reach out to the customer service team so that they are aware of the issue and can investigate further for you. I apologise for any inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Nicole, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order experience and I hope to see you shopping with us again!
Motel x
The quality and sizing were…
The quality and sizing were disappointing. I ordered both a medium dress and medium top, but the sizing was inconsistent; the dress fits perfectly, while the top is extremely tight and I can’t comfortably lift my arms in it. I was also surprised by the additional costs. I paid $18 USD for shipping and then had to pay an $82 CAD COD/import charge on delivery for a package that weighed only 0.8 lbs, which significantly increased the overall cost.
Unfortunately, given the synthetic materials, manufacturing origin, and final price after all fees, I don’t feel the quality matches the cost. The dress itself is nice, but I would be cautious ordering again, especially from Canada.
July 22, 2026
Reply from us.motelrocks.com
Hi Cat, I am so sorry to hear that you have been disappointed with your order. Your feedback regarding the quality and shipping will be passed on to the relevant team - please be aware that parcels arriving in Canada will incur import charges and unfortunately this cost is out of our control. I apologise for the inconvenience caused.
Motel x
Was waiting for my package to come…
Was waiting for my package to come before my birthday, it said 8-10 business days so I ordered four weeks in advance and the package is still en route. Had to invent a plan b . If dhl is that untrustworthy please choose another company because I’m really disappointed.
July 27, 2026
Reply from us.motelrocks.com
Hi Milana, I am sorry to hear that you have been unhappy with the delivery service provided - I can see that the quoted order was shipped on 27th July, if there is a different order that you are experiencing a delay with please make sure to reach out to the customer service team so that they can help you out!
Motel x
Reply from us.motelrocks.com
Hi Erin, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Ordered a gift card
Ordered a gift card. Super easy and it was delivered to me to forward on to the recipient so I could do it when I wanted and knew they got it.
July 29, 2026
Reply from us.motelrocks.com
Hi Ann, thank you for leaving a review. I am so pleased to hear that you have been happy with the order process for the gift card and I hope to see you shopping with us again soon!
Motel x
Cheap
Quality was extremely poor and for the price it looked like something you’d find on shein
July 29, 2026
Reply from us.motelrocks.com
Hi Courtney, I am so sorry to hear that you have not been happy with your order - your feedback regarding the quality will be passed on to the relevant team and I apologise for the inconvenience caused.
Motel x
I did really Love two of my 3 pieces
I did really enjoy two of my 3 pieces. I think for the quality of the items they are a little over priced but they are nice. Shipping was okay not too fast not too slow.
July 27, 2026
Reply from us.motelrocks.com
Hi Dejah, I am sorry to hear that you have not been completely happy with your purchase and your feedback regarding the quality will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
horrible customer service
no one has been responding to my return request. i have been trying to get a exchange before my trip and haven’t heard any updates and no one is responding to my emails
July 20, 2026
Reply from us.motelrocks.com
Hi Morgan, I am sorry to hear that you have not been happy with the service provided. Please be aware that we advise to allow 24-72hrs for a response via email and I can see that our advisor has replied and resolved this for you!
Motel x
Order never delivered.
July 27, 2026
Reply from us.motelrocks.com
Hi Lexi, I am sorry to hear that you have not received your parcel and we will be raising this issue with the courier as it is not the type of service we expect our customers to receive. It looks like our customer service team have now resolved this for you and if you need any further help please make sure to reach out again. I apologise for the inconvenience caused.
Motel x
Beware
Beware. I attempted to cancel an order before it was processed. I was told that even though it was still a pre-order/ not processed yet, that I cannot cancel. I was told that the jeans are “made to order” so they don’t allow cancellations (but my order had not been made, wouldn’t be for weeks). I needed the jeans urgently for an event - shipping times were not clear on website and non existent in my order info online in my account. Of course they only allow store credit for returns. No refunds. Very disappointed. Once I figure out a way to use up the credit for the return I will be making once the jeans are finally made and shipped, I will not shop here again.
July 28, 2026
Reply from us.motelrocks.com
Hello, it seems like this review may not be related to our company - our jeans are not made to order and we offer refunds, store credit and exchanges for our returns.
It looks like you have reached out to our customer service team regarding a delivery issue and an advisor will take a look into this for you as soon as possible.
Motel x
The sizes are not true to fit
The sizes are not true to fit. Also, j reached out regarding my order and nobody reached back out.
July 28, 2026
Reply from us.motelrocks.com
Hi Elisabeth, I am very sorry to hear that you have not been happy with your sizing of your items and this feedback will be passed on to the relevant department. Please be aware that we advise to allow 24-72hrs for a response via email and I can see that an advisor from our team has replied to you within this time. I apologise for any inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Laurel, thank you for leaving a review. I am so pleased to hear that your daughter has been happy with the jeans and I hope to see you shopping with us again soon!
Motel x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.