Us Msi Reviews 755

I asked 4 times and was told that shipping could be expedited being that I needed my graphics card urgently. I didn’t have a card for 2 months. They sent it with basic ground shipping and 4 people left no notes or did anything properly. Seems pretty deliberate if 4 people can’t seem to do something simple.

0/10. Bought a pc from them and everything that could break on a pc has broke on this one. I have had to replace the cooling system, power supply, and graphics card. This still did not leave me with a perfect PC as the OS has completely shut down before and after factory resetting the PC. DO NOT BUY.

I wish I read these reviews before buying. The folks are correct, YOU have to pay to send it back for repairs. My so-called gaming machine overheated and crashed after a few months. I paid $90 with insurance to send it in for repair. No PC for two weeks, got it back and it won't even turn on. They are saying my only option is to send it back, again!

I had many laptops, and my first MSI laptop broke after 3 weeks, I got a replacement, and again within 2 years broke the second laptop, and then the Customer care makes it horrible... Imagine every mouse including the touchpad, and Bluetooth mouse is scrolling down like crazy on my 3 different operation systems... They changed the thermal pad ( an)... Here is my reply: You have written that you have changed the thermal pad to solve the mouse problem? But now I have the same problem, after 5 days!!!!
After 5 days of hard work to install my system again, that you have deleted including all files of my separate HDD (for what reason?) and my partitions on the SSD … Even worse the Bios system was not working correctly anymore because I could not load my emergency USB stick as OS. So what, I had to flash the Bios again… The recovery of my 2 OS failed, but my first OS could work again, I installed Windows 11 as the second OS. To prevent your wrong doing again, (for what reason you are deleting all of my files for changing the thermal pad?).
Sorry, I can’t understand that. I have worked 40 years in the IT as an engineer for automation/specialist for microprocessor systems. And I have described exactly in the first letter what is broken... USB port or the Input/output processor... but you ignored it.
I changed the SSD, removed the HDD, and changed the RAM so that the original configuration is running right now. All of my Acer laptops, which I used for 10 years never broke,... Ok they are slowly...

I could not be more angry than this. Bought a keyboard off Amazon on a flash sale, MSI Vigor Elite GK50 - this was back in August.
We're in December, the keyboard just briefly shuts off sometimes, after many attempts I finally managed to get it on video: "nah0G_k-Twk" as YT ID.
No biggie, bought it on Amazon so I contact them first and link them to the video as well for full transparency. The answer is they can only offer me a refund because they don't have those in stock anymore, as in they only have them from the marketplace where they're literally twice as expensive than what I paid for it. So no thanks, I contact MSI, which literally tells me there's no support for keyboards and asks me to contact Amazon.
So basically even though I have a defective product they won't fix it nor replace it, because on Amazon side is no longer in stock (wonder why) and MSI doesn't care whatsoever.
Great stuff, I'll go for a refund and buy a different brand that maybe has support instead. First and last MSI product.

Worst produckts ever! not even there homepage works proberly! Cant even download msi afterburner becourse there webpage is littlerly Dog S'''!

2hr battery life after 4 to 5 hour charge and MSI blames the consumer for there trash laptop over heating at 720p at 30fps I would expect more from a $900 laptop don't buy they trash they just ripping you off my 1200$ desktop way better then the trash GF63 they sold me but the won't help me a week after I bought it bcuz they said I broke it. They don't care about anything about anything but profits. My new $900 PC fried after a week and they emailed me and said it was my fault.

I bought the MSI GS66 Stealth laptop for my son's graduation present in March 2021. Here it is November 2022 and it is fried. Obviously it is out of warranty. We took it to a local PC repair shop, and they wanted $1200 to fix a $1100 laptop. They said the motherboard was fried. I reached out to MSI to see if they could help. They messaged me back once to ask for a serial number. After I provided that, nothing, not a peep. I bought my son a replacement laptop, but it was NOT a MSI product! Horrible customer service, don't buy from this company.

Do not buy any product from MSI. They are a horrible company. I purchased a GS76 Stealth 11UH-029 17.3” FHD Gaming Laptop with Extended Warranty - 2 Years for $3,239.99. The laptop broke by fault of MSI hardware within 7 months of owning it and I had to send it in for a repair. When they repaired it, they caused another problem with the licensure of Windows and I had to redownload all the drivers manually with MSI on the phone. Another hardware problem came up and I had to send it in for a repair again. I have been without this laptop for over three months. Bernabe Nunez is very unresponsive and they will not give me a refund. Finally, they shipped it to the wrong location and guaranteed me an extension on my warranty and have failed to follow through. STAY FAR AWAY FROM MSI

I liked the computer when I first bought it but after it updated, nothing worked right! I tried to contact customer support but never got a response! I won't buy another MSI product!

Purchased a new PC at the start of the year, MSI mobo, GPU, AIO. Have always have noise and temperature problems and having shelled out a lot of money was disappointed with my purchase.

By sheer pot luck I happened across an article talking about an MSI recall on my model of AIO but apparently not on my serial number.

I contacted UK MSI and a return was arranged - but only if I took the product out of my PC and waited an unspecified length of time for assessment before a replacement might grudingly be sent.

I questioned the replacement process given in America the replacement is sent out first but it seems not US customers are 2nd rate and I can go whistle.

Somewhat disappointing for a not cheap, critical component from a mainstream manufacturer but has confirmed no need to purchase from them again.

As it happens I contacted my system builder and they sorted me out, so I have just increased the rating on my Cyberpower review.

This worst company overall from customer service to supervisor.
The tree is fuckedup so the apple don't fall far.
3 times RMA and the results still trash not make sense.
Peter worst customer service Alex worst supervisor.
I been promised on my second RMA to get upgraded unit GPU and they didn't honor the warranty, instead they sent me a completely defective GPU I return it in same day and they send me another fixed GPU and they didn't issue an upgrade GPU

Why do I have to pay for the shipping on a defective product still under warranty? MSI is located in CA & my new PC Tower is in FL ... so my "free" / "covered" repair is costing me over $270 for 1way transport, packing & insurance. I think it's horrible customer service. Maybe allow for a verified/certified local shop to do pre-authorized repairs & then bill MSI for the costs directly. It would make sense if the concern is about the customer.

Just got a gf75 thin not even 2 weeks ago, downloaded the 1 and only game I play, which is completely safe to download, (warthunder), haven't got a week by, until I'm confusingly stuck on the blue screen of death, did everything, command center was useless and windows repair was useless. Brand new laptop bricked. How? I had no choice but to buy a windows recovery disk, I've had an older alienware alpha, which has lower quality specs than the msi gf75 thin. Yet somehow, the alpha never gave me issues, however a brand new msi laptop is full of issues! Just buy an alienware if you're a gamer. DONT SUPPORT THESE THIEVES CALLED "MSI". They're clearly low quality posing as high quality. Don't trust them, don't support them, they deserve to disintegrate in bankruptcy.

Awful monitors. Awful customer service. Won’t be buying msi again. Such poor quality monitor and I’m not even gaming. Just PC work. All blurry and ghosting. MSI won’t do anything. I’ve asked for settings to see and they just refuse. Stick to Lenovo they know best and never had issues.

Bought the GeForce GTX 1650 D6 VENTUS XS OCV1 recently. A budget GPU that can play almost all the latest games at minimum specs AND can also be overclocked a bit more than it already was. Overall, very happy with my purchase!

Bought a brand new MSI GE76 raider only for the GPU to stop working after a month. Now its been at the service center longer than I had the laptop. They cant advice me when they will receive a replacement board to fix the dam laptop. This is frustrating the hell out of me. Seems to be no place to complain about this poor service for Partserve South Africa. Its been 3 months since I purchased the MSI laptop and its unacceptable.

They let you add a graphics card to your cart but then sell the card you are in the process of paying for to someone else.

Absolute terrbile customer service that doesn't even adequately address your complaint, acknowledge your distress or apologise for the situation.

I had a minor issue (vertical line on the right side of my monitor) with an MSI monitor I had and given it was under 2 years and covered by warranty so I decided to get it shipped to Sydney to get it fixed (Australian customer). In hindsight, absolutely regret thinking I needed to get it fixed because it was still working fine and now I've lost a $400 monitor.

They provide you a courier service that clearly doesn't cover for fragile shipping of delivery goods because my monitor became damaged BEYOND repair when it arrived. I didn't have the original packaging so I did my best to double wrapped everything it in bubble wrap, placed foam to avoid movement and folded the box so that it would fit in there alongside other cardboard pieces as an FYI. The actual images themselves when provided of my screen was INCREDIBLE!! there was a massive indent as if there was an blunt knife that struck it and cracks on the corner. They claimed it was poor packaging and because the monitor was damaged they wouldn't attempted to repair it. I wrote fragile on the box but clearly didn't stop the delivery guy from dropping it a few flights of stairs. They made NO mention that it was BROKEN until I kept persisting on why they couldn't fix it. They even advised they're gonna send it back in the same delivery box they crapped on that was in supposedly poor packaging and now broken? make it make sense, why would I want a monitor back that doesn't even work anymore? and what am I supposed to do with it? it's probably going to come back in 2 pieces if my packaging was so POOR). To top it off, they decided to stop responding to my e-mails, did not acknowledge my situation properly and made it feel like it was entirely my fault. Basically 1 lined responses from them the whole time when this went down. Disgusting behaviour. Do not recommend ever buying from them again after this experience and will tell everyone the same.

I remember this company had great name for thier products .
Quality and performance.
That's why 4 . months ago buy my MSI Pulse GL66 11UEK-036NL.
After that i have no respect for this company, customer service sucks ,product fan system brake down after 4 months.
I will never buy nothing from dis company any product,and i don't recommend no one this .
Big disappointed.