As usual, my experience was very good as far as finding new and exciting movies with special things as part of the package. I give that 5 stars but I've list 4 stars due to the irritating sigin-in ver... See more
Company replied
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Review summary
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this prices is better than amazon and ebay and walmart . 41.00 at walmart and amazon and ebay was still added more prices. but this website was cheapest blu-ray version to avatar fire and ash.i see... See more
Company replied
Making an online purchase from a retailor in different country is a leap of faith and trust.Thus far it has been a rewarding experience. Zavvi offers high quality collector editions that I cannot fi... See more
Company replied
I’ve been a Zavvi customer for a while now, they always offer a great selection of products and carry a large amount of limited edition items you’ll not find anywhere else. The website is very easy to... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- us.zavvi.com
4.1
Great
7K reviews
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Absolute scam of a company
Absolute scam of a company. Per their policy you should be able to cancel preorders. You actually have to cancel them for a change of address. This is an absolute lie. I have been BEGGING for an order to be cancelled since 3/19 when I input the wrong address since I misread the release date was AFTER I was moving in July. There is also supposed to be a Cancel Order button which was missing. I have dealt with both nice and absolutely rude customer service associates, a lot of who tried to gaslight me telling me it was cancelled, but it isn’t. I have been in a holding loop waiting for an “Operations Manager” to cancel my order. Meanwhile they are holding on to like $250 of my money. This is absolutely ridiculous and HORRIBLE customer service. I have gotten empty promises and some kind of “$10 credit” on my account which who would ever order from them again with this kind of experience. Since 3/19 no one can cancel my order that won’t even be released until like the LAST DAY OF JULY? This is beyond the point of absurdity.
March 19, 2026
Unprompted review
Reply from Us Zavvi
Hi Blake,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Gotta catch’em all!
Products look great and was a simple checkout with no hassle or problems. Can’t wait to get my Pokemon merch! Gotta catch’em all!
April 10, 2026
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
i tried online coupon for your website…none work for me for me
this prices is better than amazon and ebay and walmart . 41.00 at walmart and amazon and ebay was still added more prices. but this website was cheapest blu-ray version to avatar fire and ash.i see no sense to spend more on movie with exact same format.
April 8, 2026
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The stuff I want always comes in so I…
The stuff I want always comes in so I can't complain. I largely only use the website to buy overseas Doctor Who related merchandise. So yes, the website is reliable.
April 19, 2025
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Great selection of 4k steelbooks
Great selection of 4k steelbooks. The prices are a bit steep, but when you can't get it anywhere else, what are you gonna do?
December 20, 2025
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Customer service as it should be!
Such an easy website to both maneuver and checkout. US buyers, don't worry about overseas purchases from Zavvi. You'll get first rate service and reliability.
April 2, 2026
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Pretty smooth experience
The item description was a bit vague, but it was a pretty smooth buying experience. Will buy from again.
March 20, 2026
Reply from Us Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
As Usual, Great Special Movie Packages
As usual, my experience was very good as far as finding new and exciting movies with special things as part of the package. I give that 5 stars but I've list 4 stars due to the irritating sigin-in verification process to use my account. I totally hate the bank of pictures and pick the ones with "whatever". Took me forever to get into my account to purchase.
March 28, 2026
Reply from Us Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Selection- web site ease of…
Selection- web site ease of use--customer service that actually writes back-delivery is usually pretty good considering I am in USA. I do wish there were more sales- and steel book options.
March 26, 2026
Reply from Us Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
The list of 4k movies in the catalog…
The list of 4k movies in the catalog Zavvi offers customers.
March 22, 2026
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Double & over charged multiple times
You charged me a bunch of times & I kept getting payment issue emails. Im now dealing with my financial institution because of double charges & charges for things that were canceled long ago. Something is broken over there.
March 13, 2026
Reply from Us Zavvi
Hi,
I am really sorry about your recent experience.
We will send you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Zavvi
I’m extremely disappointed with my…
I’m extremely disappointed with my experience with Zavvi and feel like other customers should be aware of how poorly my order was handled.
I placed an order, paid for the item, and it never arrived. After waiting well past the expected delivery window, I contacted customer support multiple times by email asking for help or at least an update. I never received a single response.
What’s most frustrating is the complete lack of communication. When a company takes a customer’s money, the bare minimum should be acknowledging support requests and trying to resolve the issue. Instead, my emails were ignored and I was left with no item, no update, and no resolution.
At this point I’m simply asking for a refund for the item I paid for but never received. I’m posting this here in hopes that someone from Zavvi will finally respond and resolve this issue.
If anyone from Zavvi’s support team sees this, please contact me so this can be handled properly. Until then, I strongly recommend other customers think twice before ordering if something goes wrong and you need customer service.
December 3, 2025
Reply from Us Zavvi
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
PreOrder Cash Grab?
Quick & Easy 2 Use Site, Disappointed u Have 2 Pay 4 Pre-Orders Now When u Order Them, As Opposed 2 When t/Items Are Dispatched 🤔🤔
March 16, 2026
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
A rare item I couldn’t find anywhere…
A rare item I couldn’t find anywhere else affordable and I’m happy
March 16, 2026
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
You got my apartment number wrong it's…
You got my apartment number wrong it's th th 16 standard wds apts Auburn NY 13021
March 13, 2026
Reply from Us Zavvi
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Always Great Product At Decent Prices
Always Great Product At Decent Prices. Easy To Navigate Site & Order. A+
March 13, 2026
Reply from Us Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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