USAGS is always a good choice for me to get hobby kits/tools from, especially since they have decent sales fairly often. It did take a while to be shipped this time, but once it was mailed it got here... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button... See more
USA Gundam store is my favorite store for buying model kits so far. They have followed through on every preorder, and shipping has always been perfect and very well packed. The prices are very fair, a... See more
I've ordered from USA Gundam Store several times now. Each time, the experience was superb. The site is super easy to use and to find exactly what I want. Shipping is fast and reasonably-priced and c... See more
Company details
Written by the company
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Contact info
United States
- usagundamstore.com
4.8
Excellent
1K reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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This was wonderful!
The customer service is fantastic and the item, once shipped out, arrived in a timely manner in good condition!
I had preordered 2 items initially, and while 1 item released before the other, it was listen as preorder long past its release date and I was seeing it in stores, and it turns out that 1 item may have been holding back the other which had recently gone off of preorder. When I canceled the item still on preorder the other was shipped and swiftly arrived safe and sound
April 28, 2026
Great!
Bought from them a few times many years ago, and still consistently great all around. Good selection of kits available, fair prices, and was delivered quickly.
April 24, 2026
They have great comunications and attention to details
They have great comunications. Most orders go out between 2 to 3 days after ordering , but if there's any delays, they sent out a notice to update on the status of the order. The order it very well packaged that nothing looks out of place or damaged when it arrives. And the quality of the product are always high quality. On top of that, they always have specials on an item or even discounts on holidays or special occations.
April 24, 2026
Good stuff
Fast delivery even when they were busy, always a amazing deal on kits and other items whenever or wherever you buy, and overall my go to Gundam site.
April 24, 2026
Quick delivery and arrived very secure!
April 24, 2026
excellent service
April 24, 2026
took a long time to respond or mail out…
took a long time to respond or mail out the item.
April 24, 2026
Reply from usagundamstore.com
Hi there Jose,
Thank you for reaching out and sharing your feedback. I went ahead and reviewed your order, and I do see that it was delayed by one day beyond our estimated 2–4 business day processing timeframe. Unfortunately, this was due to the timing of your order being placed around our Apex Birthday Sale, which resulted in a significantly higher volume of orders and extended processing times.
I have gone ahead and shared your feedback with management so we can continue working toward improving our processing efficiency during high-volume sales and events moving forward.
We truly appreciate your patience and understanding, and please don’t hesitate to reach out if there is anything further we can assist you with!
Very Happy with my Order
I was very happy with the way my order was done, it was delivered quickly and to my front door.
April 24, 2026
Model kits arrived sooner than I…
Model kits arrived sooner than I expected. Everything in order, no damage. Looking forward to assembling them. My cats are enjoying the empty shipping box.
May 1, 2026
Everything arrived in a timely manner…
Everything arrived in a timely manner and the packaging was safe and well put together.
April 24, 2026
Good experience..
Good experience... I should have ordered more considering the shipping costs which aren't really your problem.
May 1, 2026
Not really a fan of Amazon shipping
Not really a fan of Amazon shipping and the dates always change when they do use Amazon
May 1, 2026
Awesome everything!
Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button that dispenses the ink was still on. I’m not even sure how they did that since it came from pretty far and is way easier to remove than a pen cap. Shoutout to Norma for packing my order, loved the sticker too! Great prices, especially on shipping and amazing overall experience. Happy to have found my new one stop shop for gundam kits and accessories. I’m especially glad to find out you guys are family owned.
May 1, 2026
Easy way to find the figures im looking…
Easy way to find the figures im looking for and have a huge variety.
April 30, 2026
Easy payments and great delivery!
April 30, 2026
Happened to have exactly what I was…
Happened to have exactly what I was looking for as a gift for the Star Wars fan. I appreciated the goodies that came with my order as well it felt way more friendly than most businesses with the well wishes. Thank you, guys!
April 23, 2026
Product arrived timely and accurately.
April 21, 2026
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