While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Receive the light and initially worked good but after couple of hours it would not come back on contacted company they didn't answer their phone texted the number and so far no response I am giving th... See more

Rated 5 out of 5 stars

This light is super bright and is well-constructed, made of aluminum to give it good heat dissipation. You can feel the heat of the light that comes out of this high bay light, this light means b... See more

Company replied

Rated 5 out of 5 stars

I purchased two Cinoton lights for my husband's barn and he couldn't believe how bright they were and at a very affordable price. We are very pleased with them!

Rated 1 out of 5 stars

The LED lights keep failing after a few months including the replacement ones I got. Customer support is not that good either.

Company replied

Company details

  1. Lighting Store

Written by the company

CINOTON is a globally competitive professional lighting leading brand, and we officially born in 2006. The company is a team of R&D, production and marketing. We started to indulge in the development of LED luminaires more than ten years. Our products include LED parking lights, UFO and linear industrial lights, LED flood lights, LED ceiling lights, LED barn lights, etc. So far, we have been selling several different LED luminaires online to create a new lifestyle. We make illumination and intelligent in sync.


Contact info

3.4

Average

TrustScore 3.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Receive the light and initially worked…

Receive the light and initially worked good but after couple of hours it would not come back on contacted company they didn't answer their phone texted the number and so far no response I am giving them until tomorrow to respond and then I will contact credit card company

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

The LED lights keep failing after a few…

The LED lights keep failing after a few months including the replacement ones I got.

Customer support is not that good either.

March 20, 2024
Cinoton logo

Reply from Cinoton

Dear Andy

We're truly sorry to hear about your experience and the frustration it has caused. We understand how important timely communication and delivery are, and we regret any inconvenience caused.

We take full responsibility for any shortcomings in the communication process and will continue to work on improving our systems to ensure that similar situations are minimized in the future.

Once again, we sincerely apologize for the inconvenience and thank you for your feedback to help us improve our service.

Best regards,
Cinoton

Rated 5 out of 5 stars

Great customer service

Great customer service

February 27, 2024
Cinoton logo

Reply from Cinoton

Thanks, we are so happy to hear that you are satisfied with Cinoton. Would love to serve you again soon.

Rated 5 out of 5 stars

The light was very easy to install

The light was very easy to install. It was perfect with the power cord - no wiring required. It produces a very bright light!

October 8, 2023
Unprompted review
Cinoton logo

Reply from Cinoton

Thank you for sharing your feedback with us! We're thrilled to hear about your positive experience with Cinoton. Your support means the world to us!

Rated 5 out of 5 stars

High quality

High quality. Arrived quickly and well packaged. Very easy to install. I highly recommend this brand

February 18, 2024
Unprompted review
Cinoton logo

Reply from Cinoton

Thank you for your feedback, Cinoton always strives to provide our customers with the best service and the best packaging for our products, if there are any questions about the installation or if you have any needs, please feel free to share with us. We are always here to help.

Rated 5 out of 5 stars

This light is super bright and is easy to mount.

This light is super bright and is well-constructed, made of aluminum to give it good heat dissipation. You can feel the heat of the light that comes out of this high bay light, this light means business!

I like the fact that it comes with a cord attached, so it's a plug-and-play solution, makes it really easy to just plug and unplug. Or you can wire your building with switched outlets and control it that way, or lop the plug off and hard-wire it instead.

One of the greatest features is that the light output is instant. There is no delay from when powered until you get light. Some lights have a half-second delay where you wonder if it burned out, this works straight away, like any good lighting solution should.

October 23, 2023
Unprompted review
Cinoton logo

Reply from Cinoton

Hello, jaykay. Thank you for your review! We're thrilled you're enjoying our lights. If you have any suggestions for improvement or need further assistance, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Excellent product with impressive…

Excellent product with impressive service quality.

August 17, 2023
Unprompted review
Cinoton logo

Reply from Cinoton

Thank you for taking the time to leave us a 5-star review! We truly appreciate your favorable review of our product. Please feel free to let us know if there is anything else we can do for you. We look forward to serving you again.

Rated 3 out of 5 stars

Not very responsive

November 25, 2023
Cinoton logo

Reply from Cinoton

Hi Paul,

thanks for your preference on our lights!

We are sorry for the inconvenience caused! If you have any questions, please feel free to contact us at service@cinoton.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look