Bounce Luggage Storage Reviews 3,539

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and friendly demeanor, making interactions pleasant. The service is consistently described as easy to use, convenient, and efficient, with many appreciating the smooth drop-off and pick-up processes. The locations are often highlighted as excellent, being easy to find and conveniently situated near key transport hubs or attractions. However, some people were dissatisfied with the service, citing issues like inconsistent information, difficulty accessing their bags due to system errors, or unexpected closures. A few other people also felt that the price was slightly high, while some reported instances of issues with personal belongings or encountering unfriendly staff at certain locations.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the staff for being very friendly,... See more

Location

Customers consistently note positive experiences with location, finding them easy to find and conveniently... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the quick, easy, and efficient... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process to be super... See more

Price

Consumers find price to be ambiguous, with many praising it as cheap, reasonable, and affordable, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outside sign is for the restaurant, don't look for the Bounce logo/name, just walk into restaurant. Entrance for suitcases can be through side garage door, which is easier than through restaurant.... See more

Rated 5 out of 5 stars

Very easy booking online booking process via Bounce, although a bit more guidance about what constitutes a small or a big bag would be helpful. Staff at Mickkegate News were friendly and helpful. Hand... See more

Rated 5 out of 5 stars

We didn't want to drag our heavy backpacks around with us while visiting Valencia, but the other left luggage places would all be closed when we returned, so we took our bags with us to Valencia and... See more

Rated 5 out of 5 stars

Easy to use, good location, good price. I was expecting a smaller space, it was really spacious! I could fit twice as much in there, two backpacks a camera bag, a tote bag and two coats and it was sti... See more


Company details

  1. Travel & Vacation

Written by the company

Bounce is the largest luggage storage network in the world, with more than 13,000 locations in 4,000+ cities worldwide. By partnering with local businesses around the world, Bounce empowers people to be free to explore wherever they are. Through the Bounce app or website, customers can find and book luggage storage in minutes, drop off their bags, and enjoy their day hands-free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy process and helpful staff

Making the booking online was straightforward. The staff were very friendly during drop off and pick up. The location was closed to our accommodation and the just across the street from the tube, so getting to our next destination was easy.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Easy application to book this storage…

Easy application to book this storage facility, staff were on board as soon as we arrived
Gave 5 stars ,but my only drawback was location was inconvenient for us as we picked one in Kuta by a busy highway, we really needed to be beach side as we had a later flight and wanted to do last minute shopping around the Poppies area, but there really wasn’t anything around suitable:)

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy selection process

Quick and easy selection process. Drop off was smooth and our bags felt secure with security cameras located in the room where the bags are kept. Employees all spoke English which was appreciated and made communication very easy.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

A great location just a short walk from…

A great location just a short walk from the ferry port and the beach in Los Cristianos. Super helpful and friendly staff who hauled our suitcases into storage. When we picked up them up later that day, they phoned a taxi for us, loaded our bags and waved us goodbye. Now that’s good service!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great location

Great location. Right in the middle of Piazza di Spagna! Booking online was fast , efficient, access instructions were clear and lockers were a great size.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy and seamless experience

Super easy and seamless experience. This spot made for the perfect airport pit stop—quick drop-off, no hassle, and we were free to head out and explore Burlingame on foot. Such a great way to turn travel downtime into something enjoyable. Would absolutely use again!

March 18, 2026
Unprompted review
Rated 3 out of 5 stars

The storage opens just at 10am and closed for lunch

The storage opens just at 10am. We waited 45 min to open. To make it faster, I decided to pay before they open so I can go on with my trip. At 10:05, nobody was there so I called the number. Someone got sent to open the door for us at 10:15am, which was ok. My bus was leaving at 1:45pm so I was hoping to grab my luggage just before but they are also closed for lunch so I had to come back 1h before my bus ride. I lost almost 2h of time I could have spend doing something else. Then when I picked up, I realized they charge 4euros per bag and I paid 13euros. I asked about it and the answer was, it's because you used Bounce, not their own platform. The reality is that I used that platform because they were late and because of it, I had to pay almost twice. Conveniently located but not great hours

March 17, 2026
Unprompted review
Bounce Luggage Storage logo

Reply from Bounce Luggage Storage

Rose, thank you for sharing your experience. We appreciate your detailed feedback. We sincerely apologize if the store was closed when you arrived; while our listed hours are accurate over 99% of the time, partner locations may occasionally adjust them on short notice due to unforeseen circumstances. We appreciate your understanding, hope you’ll give us another chance to serve you in the future, and will look into this matter to improve the experience.

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