Service? Member service!! What San Diego Credit U. No Longer is Concerned About Member Service
[Just got off the phone with the "manager" of the Mission V branch for USE. [Tues., 5/3, 3:50 PM]
So far I am unimpressed with his response to my request to share the email address for the USE Credit union's CEO-- it's not the first step in the complaint process, per his info.
Yes, but I'm not a USE employee-- I'm a 18 yr Member/Client!
I sent this incident to the CEO via Linked In-- I'm a member there too!
And 3 days later, not a peep (added Fri, 5/7, 3:50 PM)]
Wanna preface my experience with two short bits of info:
First, I'm a retired Special Ed/ Kinder through Gr 5 Teacher [37+ years service], so keeping my cool and being patient are very typical for me.
After today's experience, I'm feeling unserved and ill- served by my credit union, USE-- Mission Valley and moreso by having no available South Bay-Chula Vista Branch.
Because of an incident yesterday re: pursuing a new Debit card, after losing my debit card, yesterday.
Knowing members do not have a South Bay branch, I'd decided to go to the Mission Valley branch. (had second stop to make in the direction of Kearny Mesa.)
I planned stopping quickly at the Mission Valley branch to pick up a new Debit card.
Sadly, though my GPS App took me directly to the "address" for USE, there is no building with a sign, nor was a suite no. for USE shown per the Camino del Rio North address.
I made a few turns between the old Eastern parking lot access for Macy's then proceeded all the way back to the Target store. And nothing!
So I pulled over and looked up the address again, finally deciding to call support at the credit union, for the second time via customer service
The young man went on to say I needed get up and go into the mall. Having less time before my appointment [appt was at 2pm], it's nearly 1:35 pm, before I'm parked and walk up. I walk to the west [towards the theaters], and can look beyond to Target, and no USE sign. This horrid mall has no directory and no one around save few Mom's for the 2nd thing.
I turn back around and walk towards the old Macy's building, heading East. And again. I see no USE branch. I look up toward the North avenue/ aisle. And there are no signs revealing a USE branch in that direction either.
Time ran out and I had no added time to be wandering around "hoping" to "bump" into the CU. With few open stores, fewer customer's around that to wanted to inquire of & knowing I definitely wasn't going to find a Directory on the site, I had no other option but to abandon the needle in a haystack outing.
The young man that I spoke to at USE originally told me the branch, "should be right there when you get to away from parking area, and into the Mall. [unsure why the Reps don't have specific reference store names to direct a caller, a suite number or aren't able to connect to a Branch.]
His word are not true.
Spoke to a 2nd young man after and complained vociferously to him because I was livid with USE! [I was clear beforehand saying: "I know it's not his fault."]
I ask the 2nd young man for the email address of the CEO, which I was not sent. Further when he tries to connect me with someone at the Branch, his call goes unanswered.
In other words, my trip out and all supposed avenues for support are all a waste of time of my good time.
I feel ill-served.
And though I ask the young man for the CEO email info 3x, apparently he isn't permitted to share it.
So I call the Branch near 5 pm because I'm disappointed and I feel disrespected. I believe all South Bay Credit Union member's are not being well-served with a site that is not easily accessed from a parking lot where I/ any other member can actually look out of our car window and see the USE building/ windows for "my" credit union.
Horrible. Don't ask me to talk about the South Bay branch because if I would have had myself a branch I would have had my issue directly and immediately dealt with.
Now I'll have to wait 7 to 10 days for replacement a card by mail.
Is it my fault that USE CU made themselves so difficult to find? Worse, that I have no branch accessible to me in my community or an adjoining community.
Ludicrous non support and non service USE Credit Union!
Fine, I will sign on with a Credit union that still remembers how to offer a Member real service!
Found a copy of an old YELP from 2016 where I rave about USE Chula Vista
... paraphrasing an old say: "How far [the once Excellent CU] has fallen!