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Userbrain Reviews 5

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TrustScore 4 out of 5

3.9

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Your go-to user testing tool. Userbrain shows you what’s working for your product — and what’s not. A simple tool that lets you create a user test in minutes and get results in just a few hours. Whether you’re a UX designer, researcher, or manager, with Userbrain you’re bound to build products people love to use.

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3.9

Great

TrustScore 4 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Just doesn't work?

I have genuinely been on this platform for at least a year, and seen no tests given to me. An astonishing $0 earned despite me being approved to work with you guys. It's baffling! What was the point in me wasting my time jumping over all your hurdles?

November 5, 2024
Unprompted review
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Reply from Userbrain

Hi there!
We’re sorry to hear about your experience. It’s possible that our test notifications ended up in your spam folder. Please check there and mark our emails as "Not Spam" to start receiving opportunities. Additionally, please make sure your profile information is up to date, as this helps us match you with relevant tests.

We’d love to help you start receiving opportunities as soon as possible. Feel free to reach out to our support team if you need any further assistance. Thank you for your patience!

Rated 5 out of 5 stars

One of my favourite platforms.

One of my favourite platforms.
I have been almost a year with UserBrain and I get regular tests. Also, whenever I need the support they are very responsive.

March 21, 2023
Unprompted review
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Reply from Userbrain

Hi Andorija!
We are happy to have you onboard, thanks for testing with us!

Rated 1 out of 5 stars

Scammer they will try to find an excuse not to pay you

Scammer, they will try to find a reason no to pay you
Scammer! Be aware they blocked me after asking for my money.
They told me to update my billing, which I did, then wrote me another email to ask me if my billing was correct, which is right, then blocked me for no reason.
They have my full name and my PayPal address; they can check the address on my PayPal or LinkedIn.

Update: Their Excuse of taxes is just to make it sounds like it my fault! BUT I have provided with all required document still you banned me?!

November 29, 2022
Unprompted review
Userbrain logo

Reply from Userbrain

We're sorry to hear about your frustration and understand that the verification process in some cases may seem inconvenient.

Ensuring the accuracy of billing information is crucial for tax purposes and to maintain the integrity of our platform, it is a necessary step for compliance with European money laundering regulations.

We apologize if this caused any inconvenience or confusion.

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