UserTesting Reviews 3,221

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly interface of both the app and website, finding them simple and easy to navigate. Many appreciate the smooth and timely payment processes, highlighting the reliability of earning extra income by providing feedback. The customer service is frequently commended for being helpful, responsive, and efficient in resolving issues. However, some customers reported dissatisfaction with technical glitches, particularly with tests failing to upload or the Android app being buggy, leading to wasted time and uncompensated efforts. A few also mentioned that screener questions can be too long, and some experienced a decrease in payment for tests compared to previous rates.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the platform's ease of use, clear... See more

Website

Reviewers highlight positive aspects of the website, often praising its user-friendly interface, clear... See more

Application

Customers had positive experiences with the app, praising its user-friendly and intuitive interface, which... See more

Payment

People report positive experiences with payment. Many customers appreciate the timely and reliable payments,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent onboarding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is a genuine app and provides provides opportunity to take tests and surveys that are engaging and also a nice way to earn some extra money. I enjoy giving feedback and making money. The user inter... See more

Rated 5 out of 5 stars

I’ve had a really good experience with UserTesting so far. The platform is easy to use, the instructions are clear, and the tests are straightforward. Payments have been smooth and on time, which I re... See more

Rated 5 out of 5 stars

This website is very useful for people looking to supplement their income, or students who need extra cash. Especially with PayPal, it's very helpful for saving our income. This website also helps web... See more

Rated 5 out of 5 stars

The first experience was little alarming at first, because I didn’t fully understand what to expect, but as I tested and read different parts of the website I saw the outcome, this is wonderful opport... See more


Company details

  1. Software Company

Information provided by various external sources

UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

I really like it

I give it 5 stars because this platform is like Doordash. You accept/decline tests on UserTesting and you accept/reject offers deliveries on Doordash. Do this all day every day. Your own schedule. Following the rules and it's fun. Just provide detailed responses and no distractions. No problem tests. I really like UserTesting and I recommend it to anyone who like to take surveys or do tests (about anything) at their home and make money.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

UserTesting is a solid platform to earn…

UserTesting is a solid platform to earn money by sharing feedback on websites and apps. The tasks are generally straightforward and can be interesting, especially if you enjoy evaluating user experiences.

However, the biggest downside is the inconsistency. Test availability can be limited, and even when you complete a test, it can be rejected if your responses are considered too short or not detailed enough. The quality expectations aren’t always clearly defined, which can be frustrating.

Payouts are fair when tests are accepted, but the risk of rejection without detailed feedback makes it harder to improve over time. Overall, it’s a legitimate platform, but you need to be thorough and patient to get consistent results.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

They ignore your messages

They ignore your messages. If you have any issues with their tests, they do not care. Their customer service is awful. You cannot even call them for help. So you could do a test, do all of it, but if it doesn't upload or an issue with their website, your out time and energy from doing the test. They'll just say "sucks to be you" and ignore you.

April 15, 2026
Unprompted review
UserTesting logo

Reply from UserTesting

Hello thank you for reaching out! If you run into issues with uploads or completed tests, the Support Center has troubleshooting steps. You can also contact the Support Team so they can review what happened and help improve your experience moving forward.

Rated 5 out of 5 stars

Quick and easy support!

I was looking to adjust my username in my profile and couldn't find it in the settings, so I contacted support. It was quick, easy, and I got the help I needed in just a couple of minutes.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I literally love this Application and Website.

I love using this application and I am literally earning some more money . It helps me a lot and now I am getting frequent tests also . I am so thankful and using this application and website is so easy and user friendly . The UI/UX is also perfect and I liked it very much.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great platfor

Great platfor! Anad very proffesional and easy to use. The instructions are always clear, and i really anjoy providing feedback on various projects. Highly recommended.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

It is a Highly trusted app

It is a Highly trusted app. As it guarantees you with utmost trust and safety. The reviews mentioned are of complete honesty to the screeners. The user testing app cares for it's employees and customers while making sure there is safety and respect with no harrasment happening. Highly recommended.!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

easy to use honest


it's always been pretty easy to resolve issues even when the app has had the odd crash or wheel of death I have more often than not being reimbursed for that test

March 1, 2026
Unprompted review

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