Usewestmonth Reviews 

187
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the ordering process very simple and appreciate how quick and straightforward the initial setup is. Many people also mention that the mattress toppers provide wonderful comfort, making their beds feel much softer and significantly improving their daily sleep quality. Though some customers noted that the return policy is extremely strict, requiring items to remain unopened and completely unused. Additionally, a few individuals experienced frustrating issues when trying to modify or cancel their purchases shortly after submitting them online. Others expressed disappointment regarding the product quality, mentioning that it did not quite live up to the advertised thickness or high-end hotel standards.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Quality

Customers had ambiguous experiences with quality, finding the material surprisingly cozy and thick while... See more

Order

Clients share ambiguous opinions on order processes, as many reviewers experienced significant frustration... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the simple and quick... See more

Return policy

People report negative experiences with return policy, noting that customer service is frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Topper was exactly as ordered. Our sheets fit with no issues. First night sleep was amazing and the second night was better. I cannot wait to see how I feel after 30 days. I highly recommend this prod... See more

Rated 4 out of 5 stars

I ordered the king mattress topper. The order went through quickly and was delivered within 2 weeks. It obviously came from China. The quality is not as good as it looks on the website, but product s... See more

Rated 3 out of 5 stars

Arrived quicker than I expected and setup took like 2 mins. No weird smell either which I appreciated.



Contact info

3.5

Average

TrustScore 3.5 out of 5

187 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.5

All reviews

(187)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not gonna lie

Not gonna lie, I ordered this mostly because my mattress was getting uncomfortable and I didn’t wanna spend money replacing it yet. This helped way more than expected. The top feels soft but not sinky and my shoulders feel less stiff now when I wake up.

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

We felt the topper slept very hot and cheaply made

We felt the topper slept very hot. Guaranteed returns in 30 days no questions asked. That's a joke. You have to get the return approved through them along with the address to send it to. I've been trying for 2 weeks by contacting them through their email. 6 different emails with no response. Check out their website (wished I would have before I ordered). No address, no phone number, no place to leave a review. You think you're getting a nice 3" topper...not even close. Photos are deceiving. Guess I have to chalk it up to a lesson learned.

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Don't fall for it

This is just another mattress pad. Not at all like the images in their ads that show 3 inches of fill. Their return policy states it must be unopened and unused. Don't do it.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Just ordered and cannot wait for the…

Just ordered and cannot wait for the delivery. I had a problem at ordering and the Customer Service was very responsive and timely. As a business owner myself I try to support small businesses!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t expecting much because I’ve…

I wasn’t expecting much because I’ve bought similar stuff before and most of it felt gimmicky. This one actually changed how the mattress feels in a noticeable way. Sleep feels deeper and I’m waking up less irritated in the mornings now.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from Westmonth

Do not buy from Westmonth. I purchased a mattress topper for $200 six months ago and never received it. It was never delivered to my home. I contacted customer service and they emailed me a bogus “certificate” saying the courier had delivered the package. In another call they told me it was in a “locker” somewhere. That I needed to go to my local post office and ask about this locker. My post office knew nothing about this package or a locker. I have spent a total of probably 7 hours trying to locate this package at various couriers, at the post office, online with customer service. I asked several times to send me another one or refund me my money. Nope. I am out $200 with no mattress topper. Very frustrated. It clearly was sent from China and got lost. Not my fault but the company will not take responsibility. Now I have to file a claim with my credit card company.

January 30, 2026
Unprompted review

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