Movers in Florida Reviews 86

The movers scratched the floor a bit when they were taking out a heavy cabinet.

SCAMMERS - don't get sucked in!

I read the reviews and thought I understood the tradeoffs. Yes, they're a broker, which means I was taking a risk the company they contracted with wasn't great, but US Standard was on the hook for the move at the end of the day, right? Wrong.

I went through an inventory of items with their sales person, then again on multiple calls ahead of the move with their support team, and was feeling cautiously optimistic heading into moving day.

The movers that arrived waited until they had packed everything into their truck before demanding $8k for our move- an additional $5k on top of our quote. They claimed we had 1500 cubic feet of items from a storage unit that could hold a max of 1200. That's not up to interpretation- it's math.

US Storage claims we cancelled our contract by sending these scammers away, and under no circumstances will refund our deposit- despite the fact that we now have to move the items ourselves.

If their rates are too good to be true, it's because they are. They will underquote you and you'll be left holding the bag to pay the exorbitantly higher price, or forfeit your deposit. Don't get sucked into using this unscrupulous broker!

This has been the worst experience I’ve ever had. Shady from the start, but the cost was, in hindsight, too good to be true. They are deceptive and dishonest company, will hook you in on cheap price, but ultimately throw hidden fees at you when you have no choice but to pay. Chris P, the sales rep, took advantage of me being a young naive woman. Sales tactics are dishonest. Put me on the spot with a price and confirming a date that I will be receiving my stuff (originally 4 days MAX for 1,000 miles of travel) and I signed. Later he admitted he was on pain killers. They start you at a price, have you sign and confirm the item count, presumably before you pack and know exactly how much you’re taking. A couple weeks later I get a call from Mike who says I owe an extra $500 on the deposit because the item count has changed. You see I don’t have a choice because I’ll lose my deposit and have to secure a new company 3 days before my lease is up. Week after week, more delays. Customer service can’t guarantee a time from the carrier. Turns out, they use carriers that are not credited by the DOT or BBB (in this case, Trullia Relocation Services). They don’t care. They can’t do anything. Legally the company has 30 days to deliver your stuff from pickup. Over a month later and I’m still getting delays and apologies that it is out of their hands. The carrier has been lying to me everyday promising tomorrow it’ll come. My advice- pay the extra money for a reputable company. You’ll end up paying in hidden fees anyway.

BEWARE OF THE POSITIVE REVIEWS, THEY ARE ALL FAKE WITH ZERO DETAILS TO MASK THE REAL REVIEWS
On 9/15, I receive a call from US households about my move. I had submitted multiple quotes online and needed a quick turnaround for a 9/22 pickup from Pittsburgh and a 9/23 drop off in Wilmington NC (10 hour drive).
US household (Jordan Duran) said on the phone that they can accommodate those dates and quoted me $2,384 for 338 Cuft after I itemized all my furniture and boxes. I received quotes from Budget VanLines and Mayflower that were higher than UShousehold. On 9/16 I signed the document without reading the print past the dates and amount. Jordan says he personally will be assisting me with the move and to save his number so I can call him at any time. I paid $1,217 as a deposit.
• On Friday 9/20, I received a pick up confirmation email that the movers will be coming between 1-5pm on 9/22
• 9/22 no one showed up. I called twice only to be told that movers thought it was scheduled for 9/23. My new time in now 9/23 between 1-5pm.
• On Tuesday 9/23 in the afternoon, I receive a call from dispatch that tells me that the truck is 2 hours away and will be arriving between 7-9pm. No truck that night.
• I receive a call from dispatch on 9/24, telling me that the truck will be there between 7-9pm. I receive a call from the driver at 5 pm who tells me they are 2 hours out and will be there at 7pm. No one shows up. I receive a call at 11:30pm telling me that they are not far and could stop by now or first thing in the morning. I told him that I hope he was kidding showing up at midnight (even that was most likely a lie to protect themselves as I see that there is a 48H window after reading BBB complaints that would void the deposit)
• On 9/25, the truck showed up at 9:30am. It was 2 Eastern European guys (most likely Ukrainians) that showed up in an Enterprise rental truck. My wife asked them when they will be delivering the furniture and they said that they will be heading down there over the weekend.
• I am in Wilmington while my wife is in Pittsburgh. They load the truck and give her paper work that said that we actually have an additional 162 CuFt which represents a 50% increase over the estimate that I was originally given. We did not add 1 piece of furniture from that list. It now brings the total to $3,019 which is now higher than Mayflower and Budget Vanlines estimates. They asked my wife to pay $1,020 in binding fee which brings my total out of pocket so far to $2,237 which was basically almost all of the total of the original estimate.
USHousehold:
• Jordan Duran disappeared from the picture, never returned my calls or messages, disconnected the phone number after I signed the contract. He is still employed there as when I call the extension, it goes to voicemail.
• Customer service has been anywhere from rude (lecturing me to putting me on hold when I demand answers on when my furniture will be delivered.
• It is clear to me now that USHouselhold should not be in business. They use Bait and switch pricing to get you to sign and then bill you more when the movers come
• I have asked for a justification of the additional 162 CuFt and never received an answer
I have received my belongings on 10/15 after filing complaints with the Florida Attorney General and the BBB and threatening US Household. The company that delivered was called Trullia Moving Services, they were very unprofessional, will ask you to pay in cash or money order before they empty the truck. There was no paper work. US household has been lying to me all along telling me that the moving company was located in the West Coast only to find out that it is actually in NY. When I call, I get the same waiting music than US household which leads me to beleive that they are the same company. Their websites look very identical also. This is a whole scheme. The best part is that the moving company conveniently lost my $1,000 mattress which basically the insurance will pay much less since it is by pound. I had 2 mattresses, an old (spring) and a new one (Foam) and of course the nice one is gone. I am have filed a police report for theft. Trullia sent me an assurance form to fill out as they lost the mattress and 2 boxes. It will take 30-60 days for me to even hear back from them. In the meantime, I have to go and buy another mattress which brings my total move cost from an original cost of $2,300 to $5,500. I am filing now a new complaint with the NY attorney general. Someone has to investigate Trullia and US Househiold, the people behind this business should be in jail.

DO NOT USE THIS COMPANY!!! THEY ARE A BROKER THAT LIES AND STEALS YOUR MONEY

This was the WORST customer service I have ever experienced in my entire life. I moved across state (from Baltimore to NYC), and everything the representative from US Household Moving and Storage said to me was a lie. My estimate, which was said to be a not to exceed estimate, was $1,000 less than what the movers actually charged me. US Household Moving and Storage is a BROKER - they are NOT the actual moving company and as soon as they have your money they are completely out of contact with you and DO NOT CARE what happens. I was told my move was going to be on a Saturday and that it was going to be a same day delivery. A representative from US Household Moving and Storage called me on Friday and confirmed my move day was set for Saturday. I then arrange for the move to occur Saturday. The movers do not show up, and when I call the customer service number for US Household, the representative Gina was not only extremely unhelpful but she was INCREDIBLY rude to me. When I asked her where the truck was, she told me she would call the movers to find out and call me back. She did not call me back, so I called again about 20 minutes later wondering where the movers are. When she answers, she tells me the system shows that my move was confirmed for Sunday, despite being called the day prior for a Saturday confirmation. She offered me NO help or solution, told me the office was closed until 12pm and to give her until 12:30pm to call me back with an update. At this point, I had already called her multiple times and had gotten the sense there was no chance a truck was coming Saturday so I began to arrange to find someone to be there on my behalf on Sunday. It was 4pm and Gina STILL had not called me back, after she told me she would be called me back at 12:30pm. The only thing she said to me was it was confirmed for Sunday and I was going to have to figure out how to make Sunday work. She was not apologetic in ANY sense and she was extremely rude every time I spoke to her. There was absolutely no empathy and she made me feel as though I was making her job more difficult and that I was a bother. Due to the miscommunication of the pickup day, I then go to confirm that my stuff will be delivered on the same day (as I was told by the original contact I spoke to). Her response was "oh no, it's not same day." When I asked her how long it would take, she continually said "I don't know, you will have to talk to your movers tomorrow". When the movers arrive on Sunday, they hardly speak English and proceed to tell me I am being charged an EXTRA $1,000 even though the quote I initially received was a "not to exceed quote". They have no idea when my belongings will be delivered to New York and tell me it could be anywhere from 2-8 days, but I would get a call 24 hours before. When the movers finally arrive in New York 5 days later, the broker failed to tell them my building was a walk up and they did not have enough staff on hand. They hired someone from off the street and at the end of the move asked me to pay for his labor. On top of charging me an additional $700 - the moving company was able to knock off $300, but I had to wait an extra few days and still ended up paying $700 EXTRA than what I was originally quoted. Due to the lack of staff, the movers unloaded all of my belongings on the street and then began carrying things up to the apartment. My street was also closed off due to an event, which is another reason why I initially needed same day delivery. Most of my boxes were destroyed by the time everything was in the apartment. Although the movers themselves were quite nice, the entire situation was one of the most stressful and horrible experiences. I would not wish this on my worst enemy.

Although I was given an estimate of moving from New York to New Orleans of $3,321.10, that move cost $7,265.13. This would be shocking alone, if not given the rest of the story. In running through my items, I clearly explained that there would need to be a drop off and pick up on the way in Kentucky. US Household Moving & Storage is disputing that this was included in the estimate. So New York to New Orleans move did not even include a dining room table, buffet with mirror, 2 dining room chairs, bookcase, 2 floor laps, 2 medium pots and yet, the cost of this move was more than double the estimate. I have correspondence that evidences the fact that I discussed the Kentucky move on several occasions, including the estimate and as I had to arrange for that separately, the total cost of the estimated move came to $10,045.13, or $6,724.03 over the estimate (nearly three times the original estimate). The only item really added to the move was a 32” TV which I would argue could have been boxed in any of the boxes being sent (or alternatively could have been sent in a first class airplane seat to Europe with a final destination to New Orleans for less). The entire estimate was a huge bait and switch and honestly, you will have no opportunity to dispute the charge until the day of the move and as such, what choice do you have but to proceed? Moving with US Household Moving & Storage was a horrible experience. I’m currently filing suit through an attorney in the state of Louisiana and will update my comments following the outcome of the lawsuit.

US Household Moving & Storage states in their contract that “There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates.” HEED THIS WARNING. Despite any guarantees or promises made by their sales people or representatives, this is not a company you want to deal with during such a time-sensitive and demanding time as a big move. It is also important to know that “US Household Moving” is not a moving company. They are a broker company who will contract a moving company for you, and then will take no responsibility for any mistakes or breeches of the original agreement. And when they ultimately fail to deliver on the contract days later, they will refuse to refund your deposit, and point out that “there are absolutely no guarantees made.” You would be much better off renting a truck from Penske and packing, driving, and unpacking it yourself. You will likely have to do this anyways (as I did) but at least you won’t be out a very costly and worthless deposit.

Despite a very specific pick-up date and time, which was then back-pedaled into a two-day pick-up window, my family was on the fourth day by the time I cancelled, and there was no end in sight. US Household took an original inventory of 30 boxes, failed to update their records when we updated to 40 (and paid an extra $50 for it) but it doesn't matter anyways because a truck showed up with only 10 boxes on the order form on day 3, which I had to send away.

They say in the contract they will advocate for you, the customer, in case of a miscommunication like this mixed up inventory count, but then they also say that the customer must work directly with the moving company, which is impossible because the company refused and would only work with the broker (US Household). Then US Household refused even that responsibility in the contract when representative Deborah Fox told me "I don't have time to chase them down all day" on day four. Every piece of the contract is designed to allow US Household to escape any responsibility, and the only thing that's rock solid is that they get to keep your deposit when they fail to deliver on any services they claimed to provide. This company failed to uphold their part of the bargain plain and simple.

Ultimately, I’m out my $855 deposit, which US Household refused to refund despite a total failure to deliver on services. I honestly believe that their business model is to collect non-refundable deposits and then fail to deliver services in order to keep the deposits without having to complete any work. This company is just a legally protected scam. DO NOT do business with US Household Moving & Storage.

I wish I could give 0 stars! This has been the worst moving experience of my life!!! This company profits off of scamming consumers with unethical sales tactics and hidden costs! DO NOT ALLOW THEM TO PRESSURE YOU INTO SIGNING THE CONTRACT!!!!!

My original move date was scheduled for 8/20 and did not take place until 9/3. I requested delivery for 9/6 and I'm now being told that it will be 7-21 days until my things are delivered!!! I was also charged extra for space even though I moved less than I originally planned and notified them, but they didn't update my inventory. I was charged 2 separate "fuel surcharges" and had to buy my own boxes and pack my own things on the day of the move because I was lied to when I was told the movers would pack my things for me. I'm now about $500 in the hole based on the estimate given by my sales representative named Bob.

I was also lied to by representatives stating that my move was confirmed. One representative even stated at 4:40pm, that my move was still confirmed for between 5 and 7pm. Minutes later, I spoke to the driver who told me he was still 2 states away....if that's not a bold faced lie, I'm not sure what is.

No one ever even apologized for rescheduling the pick-up date 3 TIMES! Bob told me they would do a much better job than the military movers I could have used for free and clearly that was a lie. I wish more than anything that I had used my military movers or even just sold all of my furniture and bought new furniture later! What a huge waste of time and money.

PLEASE SAVE YOUR TIME, MONEY, AND SANITY AND NEVER USE US HOUSEHOLD MOVING AND STORAGE!!!

They asked if i could leave a review of my experience so i have to be honest. In my situation, everything turned out perfect, there is nothing more i can ask for. From the very beginning, the guys at US Household Moving treated our project as the number one priority. Our pick up and delivery dates were right on time, not much to complain about here.

I don't know where we would be without your help and assistance with our move. I'm happy we found your company out of all the choices out there online. I searched for good reviews and saw yours I knew that I was in good hands. I recommend US household moving if you're on a crunch for time and need a reputable mover.

We booked with this mover from Fort Lauderdale and couldnt be more glad with the decision. Every single time i call they answer promptly and give me the solutions i need. The estimate is great and the moving crew was hardworking throughout the relocation. I rate them 5/5 by far, hands down, no questions asked.

WOW, im actually surprised that things went so well because i see some horror stories on here. I dont know how that happened because my move went so well. I really dont have anything to worry about...these guys are experts at what they do and it really shows. On time arrival for pick up and delivery, along with a price that was within our initial budgeting for the move.

All in all, things went perfectly considering what it could of been. I'm so happy with everything that has been done by US household moving and storage. From first contact they are receptive and listen to all of your needs. Our free estimate was very accurate and they asked many questions to understand exactly what we needed done with our move. Good job.

It's a pleasure to have the opportunity to leave a review for US Household Moving & Storage. This group of movers are exactly what a moving company should be: proficient, timely, good communication and most importantly...AFFORDABLE! You definitely won't break the bank using this company, that's for sure!

BUYER BEWARE!!!
Not sure who wrote the previous reviews but ask questions, they are not a moving company!
You should absolutely stay away from these scammers. Do yourself a favor and find a real and legitimate moving company, they are not that. In fact they are not at all a moving company, just a middle man that tacks on 100% and subs out a moving company and walks away. They took advantage of my wife left to handle details in a shameful way.
I won't spend time with the whole story but, here are the attributes you can expect. Inaccurate at best, shady and most likely just crooked.

My move with US Household Moving finished last week when they delivered all our things. I'm excited to settle into our new forever home and i know all this would not be possible without the hard work of the movers. That's why our family is grateful for their service and we would use them again if the opportunity presented itself for another relocation

My first TrustPilot review, and i hope it wont be the last. Our experience with US Household has been extremely positive. My rep Mark is excellent at what he does and he listenedc carefully to all of our concerns. He made sure that no stone was left unturned so that we were 100% satisfied in our moving experience.

The movers were very professional and made sure we were fully accomodated. On top of that, our reps kept us informed about the whereabouts of our stuff each step of the way. There was never any question that it would be delivered on time and without any damages. I had my full confidence in US Household Moving and Storage.

Now that my relocation is complete, i can say that US Household Moving is the best mover that money can buy!! I'm happy with what they did for us and could recommend these guys for that that needs a competent mover. I know that moving is not easy, that's why its important to find the right guys for the job. Ask for Chris Peterson when you call and he will give you the best estimate!!