I can only speak about the transfer so far. I did it via chat, which can be kind of confusing and can make you feel like impatience is brewing and rising every second you spend looking for information... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
10 days in after switching, we have had to deal with US Mobile chat support agents many times, but none due to their fault. Each and every time, in at least a dozen different chats with different supp... See more
Aside from great rates on phone plans, their customer service is top-notch! Friendly, knowledgeable, and patient each time I've interacted with them! I'm glad I don't have many reasons to contact th... See more
Great support with eSIM transfer. Extremely quick and professional help getting setup. My brother and his wife have used US Mobile for years and have perfect service coverage. Happy I finally decid... See more
Company details
Written by the company
US Mobile is a next-generation Super Carrier built for people who expect more from wireless. We deliver the power of multiple premium networks, flexible plans that adapt to your life, and transparent pricing with zero games. From blazing-fast 5G to international roaming that just works, every feature is designed with intention and shaped by real customer feedback. No contracts. No nonsense. Just reliable connectivity, thoughtful technology, and human support that actually shows up. We build fast, listen closely, and keep raising the bar because wireless should feel empowering, not exhausting. US Mobile isn’t here to follow telecom norms, we’re here to rewrite them, with our community at the center of everything we do.
Try us FREE for 30 Days!
We want to make sure that our plans are right for you.
We believe you should try out our plans to decide if you like them, so we give you 30 Days Free to take our plans and coverage for a test drive.
Contact info
295 Madison Ave 15th floor, 10017, New York, United States
- +1 (878) 205 0088
- help@usmobile.com
- usmobile.com
4.7
Excellent
7K reviews
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shamail Ahmed is the best
Shamail Ahmed, provided me set by step process to activate a eSim for a family member and he was prompt, supportive and very patient. Appreciate his support.
May 10, 2026
Unprompted review
I love us mobile
I love us mobile. I switch between 2 networks. Their support chat is always great.
May 10, 2026
Unprompted review
Exemplary Customer Service (As Usual)!!
Aside from great rates on phone plans, their customer service is top-notch!
Friendly, knowledgeable, and patient each time I've interacted with them!
I'm glad I don't have many reasons to contact them but it's great to know that I will receive excellent customer service every time!
May 10, 2026
Unprompted review
Shamail took care of everything I…
Shamail took care of everything I needed and then some! Would give 10 stars if I could!
May 9, 2026
Unprompted review
Better service over chat then in stores!
Cheap, All ISPs, great customer service!
May 9, 2026
Unprompted review
I had a great experience with Abdur…
I had a great experience with Abdur Rehman at US Mobile. He assisted me with adding additional data to my plan and setting up a top-off option if I go over 90% of my data usage. He was efficient, professional, knowledgeable, and made the whole process easy and stress-free. Excellent customer service and very much appreciated!
May 9, 2026
Unprompted review
This firm has been a customer of US…
This firm has been a customer of US Mobile for more than two years, its dependability, reliability and customer service is 5-star. International roaming on DarkStar Premium is the worlds best, beating all the competition. Ahmed, the CEO is 100% hands-on and brings complete account transparency. This firm HIGHLY RECOMMENDS U.S. Mobile.
May 9, 2026
Unprompted review
Haroon Khalid was amazing and helped…
Haroon Khalid was amazing and helped resolve all questions with kind and enthusiastic patience. Much appreciated!!
May 9, 2026
Unprompted review
Muhammad Saad was amazing to work with
Muhammad Saad was amazing to work with. Resolved all my issues with poise and kindness. Great experience with US Mobile so far and the customer support is next level. Highly Recommended-Zak
May 8, 2026
Unprompted review
Great customer service and value
Bilal Ahmad Khalid quickly explained my options for getting service in Mexico. He gave me all the info I needed. He communicated when there was a delay, so I wasn't left wondering. He was patient and offered to look at a screenshot of my phone, or find someone with the same phone, to help me turn roaming on. I really appreciate courteous, professional, and well-trained customer service reps! The website also gives a lot of info and is pretty easy to navigate. I really like how I don't have to pay for big expensive plans with more data than I use in our remote location.
May 8, 2026
Unprompted review
Simply the best.
All the techs are helpful and quick to resolve issues.Your service has been excellent and I am very happy I've found you.
GMc
May 8, 2026
Unprompted review
All questions were answered completely…
All questions were answered completely and quickly.
May 8, 2026
Unprompted review
The cell service seems good but deals are not for you
The cell service seems to match expect service with each individual network. It would be nice to know which one works best where, but you have to hunt for that. I think it’s ridiculous only new lines can take advantage of the discounts. Why do I have to pay extra because I’m a loyal customer. Customer service is lackluster at best.
May 8, 2026
Unprompted review
Excellent customer support and smooth account transfer help
Had a very positive experience with US Mobile support today. The agent helped move my spouse’s line to her own account, preserved our numbers, updated billing correctly, and applied discounted annual renewal pricing for both lines.
They were patient throughout the whole process and answered all our questions about annual plans, network switching (Dark Star / Warp / Light Speed), autopay timing, and account setup. The process took some time because of verification and account transfer steps, but support stayed responsive and helpful the entire time.
Really appreciate the flexibility and customer service experience.
May 8, 2026
Unprompted review
My text was giving me issues and the…
My text was giving me issues and the team helped me fix it in less than 30 minutes! thank you so much for such amazing service
May 8, 2026
Unprompted review
My US Mobile customer service…
My US Mobile customer service representative Shayan Farhan epitomizes all the US Mobile customer service representatives I’ve dealt with since joining US Mobile. And the level and quality of customer service I repeatedly receive is the reason why I stay with US Mobile!
May 8, 2026
Unprompted review
Customer service has always been great…
Customer service has always been great getting any issues resolved I'd like a big thanks to my agent (Zain Ali shah) for being patient and making sure my issues got resolved.
May 8, 2026
Unprompted review
Minaam Naveed excellent service
Minaam Naveed provided courteous, competent, timely service with excellent results. Thanks again.
May 8, 2026
Unprompted review
Apple Watch Cellular fix
The agent helped me get my apple watch reconnected with its celluar plan. We were on the chat for an hour but we got if fixed.
May 7, 2026
Unprompted review
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