I had no problem changing my passport number and my TSA number but have tried and tried to change my global entry number. I went to their site and I just keep getting the same answer. Your passport an... See more
Company replied
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Review summary
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I had a great experience with U.S. Passport Services. The entire process was easy, efficient, and timely. I was pleasantly surprised by how quickly everything was handled, and I received my passport a... See more
Company replied
Filling out the form online was helpful. The step by step instructions for what to gather and how to send materials were helpful, too. It always makes me nervous to give up my passport while wai... See more
Company replied
Once I figured out I could do it online it was pretty easy to fill out the form. Removing the background from the photo was challenging but that's a computer/technical knowledge issue.
Company replied
4.4
Excellent
482 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 month
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Great communication and prompt service!
September 13, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind review Lisa! We’re thrilled to hear you had a great experience with our communication and prompt service. We truly appreciate your feedback and your trust in us!
Reply from Uspassportandvisa
Thank you for your kind feedback! We’re glad to hear you found our team helpful. We truly appreciate you taking the time to share your experience Barbara!
The application is very straight…
The application is very straight forward, and had the form in hours of completing it
July 10, 2026
Unprompted review
Reply from Uspassportandvisa
We’re glad to hear that you found the application process straightforward and received. We appreciate your feedback and are happy we could make the process quick and easy Zachary!
DECEPTIVE SALES
MY ORDER ID:
Order ID: XJPHLN4QAXZL
They charge you the fee of the actual us government service thinking you are paying for your passport and all you did was pay for them to pdf fill out a form and shipping via usps. You still have to pay the passport fee. Do NOT use. Let me clarify, the business is legit in terms of "what they do" but the website is deceptive and it pulls up first in a Google search. If you are tired or distracted and in a hurry to get your passport done, you will see the colors and logos and wording that makes you think you are on the actual passport website. They do have a disclaimer on there but when you are in a hurry, you miss it especially if using a phone to do it. A deceptive practice to just get money for something you can do for free. Charges on your card appear entirely differently as well. "EASY-FORM-FILE.COM" it was immediately flagged by my bank. I didn't even realize this wasn't even a government website until my wife pointed out that it wanted us to send a money order to them to continue the process which started ringing the alarm bells in my mind. I tried the 321-341-6998 phone number and emailed but no response yet. If it is not refunded promptly I will be disputing through my bank. Mind you they have emailed me 3 times since about continuing the process trying to get more money from us.
I made this account just to post this review.
September 12, 2026
Unprompted review
Reply from Uspassportandvisa
We’re glad we were able to connect with you directly and reach a resolution that worked for you.
Thank you for sharing this detailed feedback. For clarification, our company operates as an independent, private, third-party service that helps customers complete their passport applications accurately and efficiently. We clearly state on our website that we are not affiliated with the government and do not submit applications on behalf of customers. Our service provides guided support via email text and phone, and completed forms to help ensure applications are correct. While some customers choose to complete the process independently, others prefer additional support.
We are glad we were able to process your refund and appreciate the opportunity to clarify our services and contact information.
Reply from Uspassportandvisa
Thank you for your feedback Robbie! Providing a simple, convenient experience with quick service is exactly what we strive for. We truly appreciate you working with us and taking time to share this.
I had no problem changing my passport…
I had no problem changing my passport number and my TSA number but have tried and tried to change my global entry number. I went to their site and I just keep getting the same answer. Your passport and TSA numbers have been changed. I leave next August for Europe. My global doesn’t expire until October but I need my passport number to be changed
August 17, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Jan. We’re glad to hear you were able to update your passport and TSA PreCheck information, and we understand how frustrating it can be when your Global Entry information isn’t updating as expected.
Global Entry is administered by U.S. Customs and Border Protection (CBP), so certain updates are handled directly through the official Trusted Traveler Programs system. That said, we’d be happy to see if we can help point you in the right direction. If you’re comfortable providing us with your order or application details through our customer support channel, we can take a closer look and see what assistance we may be able to provide.
We understand how important it is to have everything updated before your upcoming trip, and we appreciate you taking time to share your feedback.
Easy digital form prep; nervous mailing in passport
Filling out the form online was helpful. The step by step instructions for what to gather and how to send materials were helpful, too.
It always makes me nervous to give up my passport while waiting for a new one. I wish there was a way to go in person to bring in my d passport and pick up the new one. And maybe get the photo taken while in the office?
The “no smiling” requirement for passport photos is creepy. Also, it is expensive to get a passport photo taken at a time when digital photos are cheap. There must be a less expensive process.
July 19, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for taking the time to share your feedback! We’re glad to hear that you found the online form and step-by-step instructions helpful.
For eligible mail-in passport renewals, the passport does need to be submitted as part of the renewal process, as required by the government. Customers may have other application options depending on their individual circumstances, and we encourage everyone to choose the method that works best for their needs. While the photo specifications are set by the government, we’re always happy to help customers understand and meet them.
Our goal is to make the overall process as simple, convenient, and straightforward as possible. We truly appreciate your feedback!
Reply from Uspassportandvisa
Thank you for your feedback Cheryl! We’re glad you found our service convenient. Making the process simple, accessible, and hassle-free is exactly what we want for our clients. We truly appreciate your trust and support!
Very quick.renewal only a few weeks if…
Very quick.renewal only a few weeks if that. No issues.
May 23, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Jodi! We’re so glad to hear your renewal was quick and hassle-free, with no issues along the way. We appreciate you working with us!
Pretty easy process just takes a while…
Pretty easy process just takes a while and is pretty expensive.
September 11, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your feedback Jacquelynn! We’re glad to hear you found the process straightforward. We understand that the overall process can take some time and that cost is an important consideration. We strive to make the application process as simple, convenient, and efficient as possible. We truly appreciate you working with us.
It was an process to complete the…
It was an easy process to complete the application although I need guidance to get actual passport
July 9, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback Marilyn! We’re glad to hear that completing the application was an easy process. We understand that navigating the steps to obtain your actual passport can sometimes be confusing, and we’re happy to provide guidance along the way. Making the process as simple and straightforward as possible is exactly what we strive for!
Easy fast process
Easy fast process took couple weeks to get in the mail. They send you your old passport back to you as well.
September 11, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Yana! We’re so glad to hear that you found the process easy and fast, and that your renewed passport arrived promptly. We truly appreciate you working with us.
Reply from Uspassportandvisa
Thank you Walter! We’re so glad to hear you had a great experience with our service. Your feedback means a lot to our team!
Thank you for choosing to work with us and taking time to share your review.
My area rep was great
My area rep was great, so flexible with time and appointments.
September 2, 2026
Unprompted review
Reply from Uspassportandvisa
We’re so glad to hear that your representative was flexible and accommodating with your schedule. We know how important it is to make the process as convenient and stress-free as possible, and it’s wonderful to know you had such a positive experience.
We truly appreciate you taking the time to share your feedback Angie!
Reply from Uspassportandvisa
Thank you for your review Eric! We’re delighted to hear that you experienced such fast service and that everything was completed swiftly. We know your time is valuable, and we’re happy we could make the process quick and efficient.
Reply from Uspassportandvisa
Thank you for your kind words Sergio! We’re so pleased to hear that you found our service professional. Providing a positive and professional experience is very important to us, and we truly appreciate you taking the time to share your feedback.
Reply from Uspassportandvisa
We truly appreciate your feedback David! We’re delighted to hear that you found the process easy to follow. We strive to make every step as clear, straightforward, and stress-free as possible. Thank you for taking time to share your experience.
Email responses are quick
The application was easy to follow and submit. Additionally, my correspondence through email was quickly acted upon and my request for an interview reschedule was completed without any issues.
Great Service,
Thank you
September 7, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your review Robert! We’re thrilled to hear that you found the application easy to complete and that our team was able to respond quickly to your emails.
We always want clear communication and responsive service for our clients, so it’s fantastic to know you had such a smooth experience.
Thank you for choosing us and for taking the time to share your feedback.
Without an appointment my wife and I…
Without an appointment my wife and I were in and out of there 20 minutes.
September 8, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Mike! We’re so glad to hear that you and your wife were able to get everything taken care of so quickly.
We appreciate your feedback and are happy our service helped make the passport process quick and convenient for you both.
BEST CUSTOMER SERVICE EXPERIENCE EVER!
I honestly thought that by dealing with the government, it would be a long tedious process, but this has been by far the best customer service experience my husband and I have ever had before. Our questions and problems were answered immediately with all the answers we needed. Our appointments were scheduled together and we just couldn’t be happier with the experience.
September 9, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you and your husband had such a positive experience.
We’re especially glad that our team was able to answer your questions promptly, resolve your concerns, and help coordinate your appointments together. As an independent service helping customers navigate the passport application process, our goal is to make everything as simple, clear, and stress-free as possible.
It means so much to know that you were happy with the support you received. Thank you for choosing us to work with us.
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