Utility Aid has helped our church find really good quotes for our energy supplies. As a real plus they also check at no cost to us the invoices from suppliers and have recently managed to obtain a re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mary Guest, one of the Support group, did not give up on our queries. She diligently followed through on each email I received giving updates, results, etc on or before the dates she said she would... See more
Company replied
I had received some puzzling invoices from the electricity supplier we are contracted to. I contacted them for an explanation but they didn't seem able to give one. I asked Utility Aid, who we use t... See more
Company replied
It was Utility Aid who suggested we might be able to claim overpayment of VAT due to our being a Charity. They made it easy, and quick, to complete the necessary paperwork to do so. They did all the... See more
Company replied
Company details
Written by the company
There’s nothing special about the energy we sell. In fact, it’s exactly the same energy as all our competitors provide. But there is something special about the way we do it. Where others complicate the process, we simplify it. Where others confuse customers with hidden terms, we’re an open book. And where others do all they can to make as much money from their customers as possible, we do all we can to make as little. Everything we do, we do it differently. Our customers are a privilege. One we’ll never take advantage of.
Contact info
4th Floor of The Hub, Navigation Wharf, Carre Street, , NG34 7TW, Sleaford, United Kingdom
- 08081788170
- Communications@utility-aid.co.uk
- utility-aid.co.uk
Customer focussed and very prompt…
Customer focussed and very prompt service from Alex.
May 8, 2025
Unprompted review
Reply from Utility Aid
Thank you for your kind words! We’re glad to hear that Alex provided you with prompt and customer-focused service. If you need any further assistance, we’re always here to help!
Great Help
After a rollercoaster of changes in the management in our Charity we had many things to get sorted and we always have to investigate how the things works, we had the great Alex Jennings from Utility Aid contacting us to explain in a very detailed way how we were helped in the past and how to keep it rolling.
Very great service :)
April 16, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your wonderful feedback! We’re delighted that Alex was able to guide you through the changes and provide clear, detailed explanations to help keep everything on track. It’s a pleasure to support your charity, and we truly appreciate your kind words. If you ever need anything else, we’re here to help!
Excellent "after sales" service helping…
Excellent "after sales" service helping to sort out a billing issue with a supplier
May 2, 2025
Unprompted review
Reply from Utility Aid
Thank you for your positive feedback! We’re glad to hear our after-sales service helped resolve your billing issue. If you need any further assistance, please don’t hesitate to reach out.
Fantastic help
Kinga and the rest of the team at Utility aid have been really efficient in helping us sort out various different issues with SSE. Some of the problems we were experiencing were quite complicated and took up a lot of admin time. Utility Aid has a better knowledge and contacts they can use in order to communicate with energy suppliers so they achieve better and quicker results than ordinary businesses. The staff was very polite and upbeat. We are very grateful for their invaluable help.
April 1, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your kind and thoughtful words. We truly understand how stressful and time-consuming energy issues can be, and it means a lot to know that our support helped ease that burden for you. Our team is always here to step in, using our knowledge and connections to make things a little smoother for those we work with. We're so grateful for your trust and are delighted that we could make a positive difference. Please know that we’re always just a call or email away if you ever need us again — your peace of mind is so important to us.
I wanted to take a moment to express my…
I wanted to take a moment to express my sincere appreciation for the exceptional service provided by your team in managing our energy accounts and reporting.
Louise has been incredibly professional and knowledgeable, ensuring that every transaction was handled promptly and efficiently. Her expertise and attention to detail have made a significant difference in streamlining our processes.
Additionally, Ruaire’s support and insights regarding our SECR and ESOS reporting have been invaluable. His guidance has helped us navigate these requirements with confidence, ensuring compliance and a well-structured approach to our energy management.
It has been a pleasure working with such a dedicated and proficient team, and I truly appreciate the commitment to excellence that Utility Aid consistently demonstrates.
Thank you once again for your outstanding service!
April 24, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your phenomenal feedback! We are truly delighted to hear about your positive experience with Louise and Ruaire. Their dedication to professionalism, expertise, and attention to detail is something we are very proud of, and it’s wonderful to see that reflected in your experience. We're thrilled that we could support you in managing your energy accounts and reporting requirements with confidence and ease. Your kind words mean a great deal to the whole team at Utility Aid, and we look forward to continuing to work closely with you. Thank you again for your trust and support!
Reply from Utility Aid
Thank you for your kind feedback! We're so pleased to hear you found Carly’s service informed, helpful, and efficient. We'll be sure to pass on your comments to her. If there's anything else we can assist you with, we're always happy to help!
First class and comprehensive audit to assist a Capital Bid
Ruaire provided us with a comprehensive energy audit as part of plan to submit a DCMS Energy Efficiency Scheme Capital Grant application. The level of detail provided meant we could support our grant application industry standard recommendations and we were successful in obtaining over £57,000 to introduce the recommended energy efficiency measures. As a small charity we are delighted with the outcome which would not have been possible without the audit provided by Ruaire.
March 10, 2025
Unprompted review
Reply from Utility Aid
Thank you for sharing your experience! We're thrilled to hear that Ruaire's detailed energy audit played a key role in your successful grant application. Congratulations on securing over £57,000 — what a fantastic outcome for your charity! We're proud to have supported you in achieving this milestone and look forward to seeing the positive impact of the energy efficiency measures.
Assisted Settle Pool in switching
Assisted Settle Pool in switching energy suppliers. Utility Aid gave great service and always responded quickly to emails and phone calls. Special mention for Carly Marshall and Michael Curry - both very efficient and responsive. Thanks guys!
April 1, 2025
Unprompted review
Reply from Utility Aid
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear you were happy with the service and communication throughout the process. Carly and Michael will be especially pleased to receive your kind words. It was a pleasure assisting Settle Pool, and we're here whenever you need us!
Very smooth transition from one…
Very smooth transition from one supplier to another, despite initial issues with contract end dates with the original supplier. Utility Aid handled it all definitely recommend using them, not only good rates but excellent service too
April 2, 2025
Unprompted review
Reply from Utility Aid
Thank you for your kind words! We're delighted to hear that you had a smooth transition despite the initial challenges. It's great to know you were pleased with both the rates and the service. We truly appreciate your recommendation and look forward to continuing to support you!
Reply from Utility Aid
Thank you for your feedback! We're glad to hear the switch was handled professionally. If you need any further assistance, we're always here to help.
Help with getting smart meter replaced
We had been having problems with our electricity provider ignoring the meter readings I gave so that our bills were never accurate. Utility Aid pushed the electricity provider to change our old smart meter which they said they could not read for a new one (which they had refused to do when I requested that directly myself). Utility Aid got it all organised for me. Our bills should be accurate from now on.
March 25, 2025
Unprompted review
Reply from Utility Aid
Dear Fiona,
Thank you so much for your feedback! We’re so pleased to hear that Utility Aid was able to step in and help resolve the issue with your smart meter. It's great to know that we could get your electricity provider to replace the meter and ensure your bills are accurate going forward. We always strive to support our customers in getting the service they deserve, and we're glad we could assist you. If you ever need any further help, we're here for you!
thank you
Sasha Harvey
Head of Marketing and Communications
Professional, Transparent and Better Value
Approached UA after another broker tried to pressure us into signing a bad deal that would have harmed our organisation.
Nathan Jones, our account Senior Energy Specialist, was professional, knowledgeable and very helpful right from the start in helping us secure a much better, consolidated supplier deal that was much closer to market projections. Commissions were transparent and gave clear estimates to help us budget these large operational costs.
March 31, 2025
Unprompted review
Reply from Utility Aid
Dear Trevor,
Thank you so much for sharing your experience with us! We’re thrilled to hear that Nathan was able to provide the professional and transparent service you were looking for. It’s great to know that he helped you secure a much better, consolidated supplier deal that aligns with market projections. At Utility Aid, we’re committed to ensuring our clients get the best value and are always clear about costs. We truly appreciate your feedback and are here to support you with any future energy needs.
thank you
Sasha Harvey
Head of Marketing and Communications
Very Supportive Adviser
We have been using Utility Aid to advise us on our energy needs for a couple of years now and have consistently found them be be willing and helpful, solving several problems and making helpful recommendations.
Special thanks to Ruth Philp for helping to sort out an issue with our new supplier.
March 28, 2025
Unprompted review
Reply from Utility Aid
Dear Bill,
Thank you so much for your wonderful feedback! We’re so pleased to hear that you’ve had a positive experience with Utility Aid over the past couple of years. It's fantastic to know that Ruth was able to assist you in resolving the issue with your new supplier. We’re grateful for your trust and are always here to provide continued support and helpful recommendations whenever you need them.
thank you
Sasha Harvey
Head of Marketing and Communications
Very helpful suggestion and guidance…
Very helpful suggestion and guidance from Hayley, which helps us to get some favourable rates from a new energy supplier.
March 26, 2025
Unprompted review
Reply from Utility Aid
Dear Enoch,
Thank you so much for your kind review! We’re thrilled to hear that Hayley was able to assist you in securing favourable rates with your new energy supplier. At Utility Aid, we’re committed to providing helpful guidance and ensuring our customers get the best possible deals. We truly appreciate your feedback and are always here to help with any future energy needs!
thank you
Sasha Harvey
Head of Marketing and Communications
Utility Aid: pursuing the case for compensation
We have been with Utility Aid for several years now and have always found them courteous, professional and very good at following up issues with our energy supplier, especially when we had a late transfer to a new supplier and were being charged a much higher price by the old supplier. Utility Aid pursued the case over several months and gained substantial compensation as a result, thanks to the persistence of the Validation team.
March 13, 2025
Unprompted review
Reply from Utility Aid
Dear Chris,
Thank you so much for your kind words and for being a loyal customer of Utility Aid over the years. We’re delighted to hear that you’ve had a positive experience with our team. Our Validation team works hard to ensure that our customers are not only on the best possible energy deals but also that any discrepancies are resolved swiftly and fairly. It’s great to know that their persistence made such a difference in your case.
We truly appreciate your feedback and are always here to assist with any future needs. Thank you for trusting us with your energy management!
thank you
Sasha Harvey
Head of Marketing and Communications
Utility Aid are excellent
Utility Aid are excellent. Their customer service is very very good. I dealt with the account manager (Fred) who has been excellent and very helpful, going above and beyond to help me.
January 20, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with Fred and our customer service team. We always strive to go above and beyond for our customers, and it’s great to know that Fred was able to support you in such a meaningful way. If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help!
Utility Aid.
The staff at Utility Aid are second to none in their professionalism, willingness to help, efficiency, and a genuine wish to help their customers.
March 18, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your kind words and this wonderful 5-star review! We're thrilled to hear that our team was able to provide you with the level of professionalism, efficiency, and support that we strive for every day. Helping our customers is at the heart of what we do, and it means a lot to know that it made a positive impact for you. If you ever need assistance again, don't hesitate to reach out—we're always here to help!
You won't get the cheapest price through a broker like Utility Aid
We have been with Utility Aid for a few years and they were helpful in unscrambling the catastrophic administrative chaos of SSE - like the £19,000 electricity bill followed by threatening letters when SSE fitted a smart meter. However at contract renewal I simply filled in the simple online form of a utility provider who refuses to go through brokers (10 minutes work) and back came a quotation that was 10% below the best Utility Aid could find. Of course I switched to this provider and the process could not have been simpler. Shop around!
February 1, 2025
Unprompted review
Reply from Utility Aid
Dear Mike,
Thank you for your review, and we're really pleased we could assist you during the challenging situation with SSE, especially helping you navigate the £19,000 electricity bill. We understand that cost is always a key consideration, and we’re glad to see that you found a good deal when shopping around. However, we’d like to gently highlight that the support and guidance we provided during your time with us is what helped to resolve the complexities surrounding that bill and those initial threatening letters.
While it's great that you found a competitive rate, we want to make sure you're aware that such ongoing, personalised support and the experience of managing complicated issues like these are often things you may not receive when going directly to a provider. We’re always here to help with more than just price, but also with peace of mind and expert assistance whenever you need it.
If you ever need any help in the future or have any questions, we're always here for you. Thanks again for being with us, and we wish you all the best with your new provider!
Kind regards
Sasha Harvey
Head of Marketing and Communications
Always Great customer service from them…
Always Great customer service from them even if the issue isnt totally under their control as agents. Mary G has been committed to dealing with our queries and resolved the issue in a timely manner.
March 11, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for the 5-star review! We're thrilled to hear about your positive experience and appreciate your kind words. We'll be sure to pass along your feedback to Mary G and the team. Looking forward to serving you again!
Utility Aid support with energy supplier
Utility Aid helped solve several problems we were having with our energy supplier regarding correct invoicing and payments.
Ruth was particularly helpful with this complex problem and persevere to ensure it was solved fully
February 24, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic review! We're thrilled to hear that Utility Aid was able to help resolve the issues you were facing with your energy supplier. Ruth is indeed a star, and we're glad her dedication and perseverance made a difference in solving your invoicing and payment concerns. If you need any further assistance, don’t hesitate to reach out—we’re here to help!
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