Crystal was extremely helpful with sorting my electric and gas out for my small business , after the stress of sales calls she called and explained everything in detail, gave me great prices and the c... See more
Company replied
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Review summary
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Spencer was just amazing he has helped and supported me through getting my new business up and running with electricity... never did i feel rushed and he was very patient with me... very professional... See more
Company replied
Joel from Utility Outlet was amazing. He was very knowledgeable and helpful, and clearly knew what he was talking about. There was an issue with taking over a new premises, but he resolved it straigh... See more
Brett was so helpful helping me set gas and electricity. He talked me through everything and made it so go so smoothly. I would recommend if you need help with your gas and electricity then call utili... See more
Company replied
Company details
Written by the company
Welcome to Utility Outlet, where we specialize in simplifying the search for the best business energy deals! As dedicated experts, we compare a range of options to help businesses find the most competitive gas and electricity quotes.
Contact info
United Kingdom
- hello@utilityoutlet.co.uk
- utilityoutlet.co.uk
4.2
Great
68 reviews
Replied to 16% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joel was great quick efficient service
Joel was great quick efficient service slight misunderstanding in regards to the contract length when passed through to the supplier
April 20, 2026
Unprompted review
Spencer deserves employee of the month
Spencer was just amazing he has helped and supported me through getting my new business up and running with electricity... never did i feel rushed and he was very patient with me... very professional and knowledgeable and am very grateful for his help
April 16, 2026
Unprompted review
Reply from Utility Outlet
Dear Chrissy,
Thank you for your kind feedback! We’re really pleased to hear about your positive experience with Spencer and will be sure to pass this on to him. Wishing you every success with your new business.
Kind regards,
David
Utility Outlet
Crystal was amazing really helpful
April 14, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your review! We’re really glad to hear Crystal was so helpful.
Many thanks,
David
Utility Outlet
Crystal was extremely helpful with…
Crystal was extremely helpful with sorting my electric and gas out for my small business , after the stress of sales calls she called and explained everything in detail, gave me great prices and the cheapest out of everyone and had it done within 10 mins. I highly recommend this company but hugely recommend Crystal at utility outlet if you need your electric and gas sorting ask for her! Very happy I used this company and have no issues since. Thanks Crystal🙏
March 26, 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for your review!
We’re really pleased to hear Crystal made everything clear, quick, and stress free while securing great rates for your business. We’ll be sure to pass on your kind feedback.
Thanks again for choosing Utility Outlet!
David
Utility Outlet
Incredibly rude and unhelpful
Incredibly rude and unhelpful cold callers who have been borderline harassing me over the last few weeks. Avoid!
April 9, 2026
Unprompted review
Reply from Utility Outlet
We’re sorry to hear about your experience and apologise for the frustration caused by the repeated contact. This is certainly not the level of service we aim to provide.
We are an organisation that supports businesses with securing competitive utility tariffs. However, we fully respect requests not to be contacted.
Following your feedback, your details have been removed from our systems and added to our internal suppression list to ensure no further contact. Thank you for bringing this to our attention.
Joel was easy to deal with and very…
Joel was easy to deal with and very efficient.
April 8, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your review! We’re delighted to hear Joel made switching simple. Your feedback and support mean a lot to us.
Thanks,
David
Utility Outlet
Joel made the switch very easy!
April 7, 2026
Unprompted review
Reply from Utility Outlet
Thanks for taking the time to leave a review! We’re glad to hear Joel made the switch simple and straightforward. We appreciate your feedback and your support.
Thanks again,
David,
Utility Outlet
Brett was so helpful helping me set gas…
Brett was so helpful helping me set gas and electricity. He talked me through everything and made it so go so smoothly. I would recommend if you need help with your gas and electricity then call utility outlets and ask to speak to Brett, honestly he's fab!!
March 31, 2026
Unprompted review
Reply from Utility Outlet
Thank you for taking the time to share this feedback.
We’re delighted to hear that Brett provided such clear and helpful support with your gas and electricity. We’ll be sure to pass on your comments, it’s fantastic to see hard work recognised.
Thanks again,
David
Utility Outlet
Reply from Utility Outlet
Thank you for your review, Erin! We're glad that Jared was able to support you today.
Thanks again,
David,
Utility Outlet
Great experience
Brett did an amazing job.He was very helpful ,clearly explained all details and answered any questions
Thank you,Brett!
March 2, 2026
Unprompted review
Reply from Utility Outlet
Thanks for taking the time to leave a review! We’re glad Brett was able to answer all your questions and make things easy to understand.
Thanks again,
David
Utility Outlet
Great job by Joel.
March 23, 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for your kind words, Alistair! We’re really pleased to hear Joel did a great job - we’ll be sure to pass your feedback on to him!
Thanks again,
David
Utility Outlet
Crystal did an amazing job at setting…
Crystal did an amazing job at setting up my business energy, moving into a new premises comes with a never ending to do list, crystal made it super easy and did everything for me.
Thanks crystal! 🫶🏼
March 23, 2026
Unprompted review
Reply from Utility Outlet
Thank you for your lovely feedback! We’re glad to hear Crystal made the process of setting up your business energy smooth and stress-free during your move.
Thanks again,
David,
Utility Outlet
Been working with Spencer & Jarred
Been working with Spencer & Jarred. Very helpful and explain everything correctly
March 21, 2026
Unprompted review
Reply from Utility Outlet
Hi there,
Thank you for your feedback - great to hear Spencer and Jared were so helpful and clear throughout.
We really appreciate it!
Thanks again,
David
Utility Outlet
Crystal was a great help
Crystal was a great help, very professional and efficient. Saved me lots of hassle and helped to stop being bombarded by phone calls from other companies.
Explained everything well whenever I didn't understand something.
March 20, 2026
Unprompted review
Reply from Utility Outlet
Hi there,
Thank you for your kind feedback, it’s great to hear that Crystal was able to support you so effectively.
We’re really pleased she could make things easier for you, especially by cutting down the hassle and ensuring everything was clearly explained along the way. That’s exactly the level of service we aim to provide.
If there’s anything else you need going forward, we’re always here to help.
David
Utility Outlet
Crystal was very helpful
Crystal was very helpful. Very chatty. Explained everything properly to me.
Fab 👌 👏 👍
March 20, 2026
Unprompted review
Reply from Utility Outlet
Hi there,
Thank you for your lovely feedback! We're delighted to hear that Crystal provided such a helpful and friendly experience, and that everything was clearly explained for you.
We really appreciate you taking the time to share this, it means a lot to us.
If you ever need any further support, we’re always here to help.
David
Utility Outlet
Joel called up and got us setup with…
Joel called up and got us setup with Ruby Energy. Very good service
March 18, 2026
Unprompted review
Reply from Utility Outlet
Thanks for your feedback! We're glad to hear Joel got you set up smoothly and provided a great service.
We really appreciate you taking the time to share your experience!
Thanks again,
David
Utility Outlet
Excellent service
John kept in touch with me and gave me options and advice. The resulting paperwork was straightforward and precise.
Good for business!
March 16, 2026
Unprompted review
Reply from Utility Outlet
Thanks for your great feedback! We're really glad to hear John kept you well informed and was able to offer helpful advice along the way.
It's also great to know you found the paperwork clear and straightforward - exactly what we aim for. We appreciate you taking the time to share your experience!
Thanks again,
David
Utility Outlet
To be honest this is all new and…
To be honest this is all new and confusing. Crystal was the first English person I’ve spoken to in 3 days of people. And she was fab, talked me through everything, answered any questions I had and actually had me understand a lot more!!
So thank you Crystal you star ☺️
March 17, 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for your feedback! We completely understand how confusing things can feel at the start, and it’s great to hear Crystal was able to help and make things clearer for you.
We’ll be sure to pass on your kind words - she’ll really appreciate it!
Thanks again,
David
Utility Outlet
Joel
Joel did an amazing job. He was very helpful, clearly explained all the details, and guided our business toward the best deals.
March 17, 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for your review! We're really glad everything met your expectations and we appreciate your feedback.
David
Utility Outlet
Crystal was very helpful today
Crystal was very helpful today, done and dusted.
March 17, 2026
Unprompted review
Reply from Utility Outlet
Thank you for leaving us a review! We’re thrilled to know you’re happy with our service. Your feedback helps us continue to improve and provide the best experience possible.
David
Utility Outlet
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