Ringing large companies can be a thankless task but this afternoon I had the good fortune to get through to Zain at Utmost International and as the connection was poor (problem with my landline) he ag... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed... See more
Company replied
Had a problrm with modern technology and was locked-out of Account. Added difficulty my only phone contact is mobile and would be premium raye! However Leah Casey was very patient, polite and... See more
Company replied
I value Laura Maguire tremendously as she is very helpful and always replies quickly and always is patient when I have questions. So I hope that she will stay with you for a long time! I do NOT appre... See more
Company replied
Company details
Written by the company
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Contact info
3.9
Great
841 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very impressed with the way I was…
I was very impressed with the way I was treated with much patience and civility and my problem was resolved in the end
April 15, 2026
Unprompted review
Reply from Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
gave me what asked for within the…
gave me what asked for within the suggested timescale which is a pleasant surprise from an insurance company.
April 16, 2026
Unprompted review
Reply from Utmost International
Dear Peter,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Fran Loach was very helpful and patient…
Fran Loach was very helpful and patient with me and provided me with all the information we requested promptly and courteously.
April 15, 2026
Unprompted review
Reply from Utmost International
Dear Rick,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Efficient service
I had a problem with my account, but customer services resolved it. Emily was very polite and helpfull.
April 13, 2026
Unprompted review
Reply from Utmost International
Dear Silvana,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Wealth management- beware!!!
I had an account with a company that utmost has aquired. The service from this company was very slow, so i initiated a move. When Utmost bought this company, I decided to complete the move anyway. My account is under Norwegian Law and I am allowed to transfer my assets rather than cash. This removes a big market risk, and at a time with a US president creating market volatility I wanted to transfer my assetts rather than cash. Utmost can do so, but refuses to do so based on company policy. I therefore asked how long the transfer of cash would take, and the answer in writing was up to a month. As the market risk in this operation is currently high - I am staying with Utmost for the time being. But I am not impressed. Will leave as soon as conditions allow. I have read many of the reviews on this site. Utmost has been polite and responded quickly to my questions. This is where the positive reviews lie. When it comes to the important issues that materially affect wealth the experiences are in my opinion predominantly poor . As is my experience . Beware!!!
Utmost has replied to this review. As expected - polite- following company policy- No useful help at all.
April 16, 2026
Unprompted review
Reply from Utmost International
Dear JP,
Thank you for reaching out - feedback is important to us. We are sorry to hear that you are not happy with the process that would need to be applied on the transaction.
While we strive to support our clients in all requests, we must also adhere to our established company policies. This sometimes means we are unable to offer certain transfer options, even when they may seem preferable from a client’s perspective.
If we can assist you further please reach out at realtionshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Megan was very patient, informative and expeditious.
Megan was very patient, informative and helpful to assist and support my query. The team were very responsive in answering my call and directing to the right teams promptly without having to explain the issue repeatedly.
April 13, 2026
Unprompted review
Reply from Utmost International
Dear Hari,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Good communication and a fast reply
April 15, 2026
Unprompted review
Reply from Utmost International
Dear Tan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Calls treated clearly
Calls treated clearly, informatively and courteously
April 13, 2026
Unprompted review
Reply from Utmost International
Dear R Swindell,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Helpful support
Leah could not have been more helpful. Efficient and supportive with guidance. Many thanks.
April 13, 2026
Unprompted review
Reply from Utmost International
Dear Jacqueline,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful on the phone
Very helpful on the phone, patient when I made mistakes
April 14, 2026
Unprompted review
Reply from Utmost International
Dear William,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Quick response time and great service
Called out to Utmost late afternoon 13 April to obtain some important bond withdrawal information and Megan Laverty took my call. Megan highlighted the info cannot be provided telephonically due to calculations involved and explained we should have the info withing 48 hours. Refreshing to find the mail first thing in my in box next morning...great service.
April 13, 2026
Unprompted review
Reply from Utmost International
Dear Dev,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
A Very Late Response to My Support Request of 2nd April
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed to fix the problem that I'd been having. So even three stars is possibly generous.
April 2, 2026
Unprompted review
Reply from Utmost International
Dear John,
We appreciate your feedback and regret that our response was slow in this instance. We'll review how we handled this communication to improve our service.
Should you need support on this or any future query please reach out at relationshipmanagement@utmostgroup.com and we will be happy to assist.
Kind Regards, Utmost.
Leah was polite
Leah was polite, professional and prompt. Top service
March 31, 2026
Unprompted review
Reply from Utmost International
Dear Saoirse,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Danielle was absolutely marvellous
Danielle was absolutely marvellous. Hugely patient and professional and she managed to sort out issues that had been dragging on for months.
April 10, 2026
Unprompted review
Reply from Utmost International
Dear Julia,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Had a problrm with modern technology…
Had a problrm with modern technology and was locked-out of Account. Added difficulty my only phone contact is mobile and would be premium raye!
However Leah Casey was very patient, polite and understood and assisted m
e greatly to eventually be able to to view ny Acvount on-line. I very much appreciate this from Leah.
April 10, 2026
Unprompted review
Reply from Utmost International
Dear Delia,
Thank you for reaching out - we are glad our team were able to support you in resolving your issue. Should we be able to support with any future queries please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Slow to respond to questions and on…
Slow to respond to questions and on this occasion failed to conduct the necessary research and/or respond fully to the issue at hand. Poor.
April 9, 2026
Unprompted review
Reply from Utmost International
Dear Alex,
We appreciate your feedback and regret that our response was slow and incomplete. We'll review how we handled this communication to improve our service.
Should you need support on this or any future query please reach out at relationshipmanagement@utmostgroup.com and we will be happy to assist.
Kind Regards, Utmost.
My 71 yo Cousin wanting to enjoy retirement
My Cousin , called Roger B**** has now written twice to Upmost to find out about how he can withdraw his money. The latest letter was received on the 20th March 2026 by Upmost. He is 71 years old and now wants to spend this money but Upmost haven’t responded as of 9th April 2026. So we are now forced to ring them in the Isle of Man, which isn’t covered by most phone services in the UK. Wake up Upmost, these older guys now want to spend their money. Why are you delaying things. Really you should be ashamed of yourself
April 9, 2026
Unprompted review
Reply from Utmost International
Dear Abi,
Thank you for taking the time to leave a review - feedback is important to us. We are sorry to hear that your cousin has not received the support he needs. We have located his case and issued a further response today.
Should further assistance be required please reach out at relationshipmanagement@utmostgroup.com quoting the policy number and this review so we can support.
Kind Regards, Utmost.
Reply from Utmost International
Dear Panna,
Thank you for reaching out - we have been unable to locate your policy with the information provided but would be happy to support you further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
I always get a very prompt and clear…
I always get a very prompt and clear response from the staff at Utmost
April 9, 2026
Unprompted review
Reply from Utmost International
Dear Marina,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.