Ringing large companies can be a thankless task but this afternoon I had the good fortune to get through to Zain at Utmost International and as the connection was poor (problem with my landline) he ag... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed... See more
Company replied
Had a problrm with modern technology and was locked-out of Account. Added difficulty my only phone contact is mobile and would be premium raye! However Leah Casey was very patient, polite and... See more
Company replied
Called out to Utmost late afternoon 13 April to obtain some important bond withdrawal information and Megan Laverty took my call. Megan highlighted the info cannot be provided telephonically due to ca... See more
Company replied
Company details
Written by the company
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Contact info
3.9
Great
841 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maryse was very considerate when my…
Maryse was very considerate when my father passed away
January 23, 2026
Unprompted review
Reply from Utmost International
Dear Simon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Quick response and clear communication
January 19, 2026
Unprompted review
Reply from Utmost International
Dear Paul,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Quick efficient handling of the issue.
Quick efficient handling of the issue.
Very personable and friendly service from Zain.
January 22, 2026
Unprompted review
Reply from Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Zain was very helpful made sure i…
Zain was very helpful made sure i received documents and waited until they arrived on the phone so i wouldn't have to call back and wait in the queue if they weren't received.
January 22, 2026
Unprompted review
Reply from Utmost International
Dear Eva,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
I spoke to a employee called Zen…
I spoke to a employee called Zen earlier today and he provided a quick and high quality service. I requested two valuations and have received them within 5 minutes of my request.
January 22, 2026
Unprompted review
Reply from Utmost International
Dear Matthew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
I’m very disappointed
I’m very disappointed, my name is Paul Harrison ,my bond number is 5006879 and I expected a payment in December 2025 which never arrived.this could be because you sent it to a closed account possibly my fault as i changed banks to the bank of Scotland some time ago although the previous payments all arrived with no problem.your staff sent me a claim form which I posted to you 6 January and have heard nothing since?
December 22, 2025
Unprompted review
Reply from Utmost International
Dear Paul,
Thank you for taking the time to leave a review - we are reviewing your case as a priority. Should you wish to discuss directly please reach out to relationshipmanagement@utmostgroup.com quoting this review and we will be happy to support you. Please ask to be referred to Elaine.
Kind Regards, Utmost.
Reply from Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Sorted out my internet login problem
Knowledgeable, listened to the real problems, sorted me out clearly and very professional.
Thank you
January 20, 2026
Unprompted review
Reply from Utmost International
Dear Neil,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Reply from Utmost International
Dear Philip,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Zain was very helpful and supported me…
Zain was very helpful and supported me patiently in getting the information i needed!
January 20, 2026
Unprompted review
Reply from Utmost International
Dear Max,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
I spoke with a lady by the name of Ash…
I spoke with a lady by the name of Ash who was extremely knowledgeable about the product I wanted informatiion on, very polite and courteous as well as extremely patient. I was very impressed.
January 19, 2026
Unprompted review
Reply from Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Outstanding service
I emailed client services for a past document at 15:41 pm and received it 16 minutes later.
Outstanding service.
Thank you
January 19, 2026
Unprompted review
Reply from Utmost International
Dear Andrew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Very helpful today
I spoke today with the customer service agent Maryse who was very helpful and managed to complete the payment that I requested.
Maryse could not have been more helpful; however, this was needed to resolve a situation that had been taking too much time, and both I and my financial adviser had had to put a lot of pressure to get the payment in time.
January 19, 2026
Unprompted review
Reply from Utmost International
Dear Jonathan,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with the customer support team. We would be happy to help with any issues you are having with future activities - please reach out at relationshipmanagement@utmostgroup.com and we will be more than happy to assist in resolution.
Kind Regards, Utmost.
Question relating to investments
After the terrible automatic system the person I spoke to was extremely helpful and friendly and quick to respond to my questions
January 19, 2026
Unprompted review
Reply from Utmost International
Dear Michael,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with the team. We would be happy to discuss the system with you to gain further insight- please reach out at relationshipmanagement@utmostgroup.com quoting this review and we can arrange a call.
Many Thanks
Elaine
Interaction with Client Services Team.
Interaction with Client Services Team.
My request was met with courtesy and promptly.
My queries resolved in a most helpful manner.
January 13, 2026
Unprompted review
Reply from Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Support in immigration lamenting secondary authentication
Very good online support for me to implement secondary authentication on old computer and browser. Polite, persistent and patient in getting a result.
January 16, 2026
Unprompted review
Reply from Utmost International
Dear Simon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Very helpful and easy to deal with
Very helpful and easy to deal with. They acted upon our instructions immediately.
January 15, 2026
Unprompted review
Reply from Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Uncertainties since the contract statements
I believe that Utmost personnel are doing o good job under difficult conditions insomuch as the overall management and administration of the bond funds and safeguards are not under one hat. Aviva have the fund managers and Utmost front line personnel carry the cans. The system has been altered to allow uncertainties to be introduced by removing guarantees and posativities given by values historic pledges and terms and conditions.
January 16, 2026
Unprompted review
Reply from Utmost International
Dear Gordon,
Thank you for taking the time to leave a review - feedback is important to us. We are glad to hear of your positive experience with our support team.
We would be happy to discuss the product points further with you - please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can set something up.
Kind Regards, Utmost.
Prompt action and service
January 15, 2026
Unprompted review
Reply from Utmost International
Dear Emma,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
They are diligent & professional and…
They are diligent & professional and carry out a thorough review of all tasks in a friendly manner
January 14, 2026
Unprompted review
Reply from Utmost International
Dear Consumer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.