Everything is good actually, but sometimes i got a bug when widget is loading longer than usual. Maybe my internet connection gets slower at these times, i am not sure 100%, but feels like it's the we... See more
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See what reviewers are saying
I've been using this site for a few months and have yet to have a negative encounter. Transactions are always completed quickly and accurately. The degree of security is superb and instills trust at a... See more
I was anxious when I initially submitted images of my driver's license, selfies, etc., but once everything went well during a second transaction, I felt much better.
An excellent way to get started with cryptocurrency from your fiat bank account. Once set up (after first purchase), it's quick and straightforward.
Company details
Written by the company
UTORG is a crypto currency exchange where you can buy BTC, Ether and LTC with Visa and MasterCard. Key benefits of the service are zero blockchain fees, fast and easy identity verification procedure, compliance with strictest global standards and laws regulating the industry, availability (195 countries) and accessibility (friendly, intuitive UI). UTORG keeps adding new features on a regular basis to integrate relevant innovations and ensure top user experience.
Contact info
Roosikrantsi tn 2-1068, 10119, Tallinn, Estonia
- info@utorg.pro
- utorg.pro
You should know
4.5
Excellent
949 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Be careful
Be careful! I did a transaction with Utorg, Money was sent to them, but it doesnt work. My Money is still Not refund. Support cant really help, so i guess my Money ist lost. Never using this Scam again.
November 6, 2024
Unprompted review
Works like a charm.
One of not so many companies that offers crypto cards for Ukrainians.
Been using it for 3 weeks and it works as it should.
Thank you!
August 15, 2024
Unprompted review
PAYMENTS
My recent experience with a transaction has left me quite dissatisfied, as I unexpectedly found myself in a situation where the transaction was randomly canceled, leading to an unsettling wait of 10 business days for refund. (Please DONT take customers money until its 100% confirmed they are getting what they paid for!!!)
January 21, 2024
Unprompted review
GOOD customer service
GOOD customer service. But need a slight improvement.
May 27, 2023
Unprompted review
Reply from UTORG
Hello Melvin,
Thanks for a pleasant review ;)
Do you mind to share with us what exactly can be improved? We'd be happy to hear!
Regards,
Head of Customer Support
Dan
Extremely simple procedure!
March 8, 2023
There is only one reason I enjoy it
There is only one reason I enjoy it. The exchange happens quickly. Usually within 1-2 minutes in my wallet. The fees are terrible.
March 9, 2023
All great...
February 22, 2023
I was anxious when I initially…
I was anxious when I initially submitted images of my driver's license, selfies, etc., but once everything went well during a second transaction, I felt much better.
February 26, 2023
The others are less simple to utilize
The others are less simple to utilize. Very quick and trustworthy.
February 22, 2023
Very delighted with the quick payment.
March 9, 2023
Everything has gone smoothly for me
Everything has gone smoothly for me! unlike others, you've never failed. Moreover, affordable fees!
March 4, 2023
Probably one of the worst customer…
Probably one of the worst customer experience I have ever had. Bought some BTC through a middleman app and wasn’t notified before I paid that I would need ID. Provided ID and had to be in contact with live chat all day and the following day and then eventually my ID gets ‘rejected’ and I get a refund after 24 hours. 0/10 absolute joke.
*EDIT*
Thanks for removing my FULL government name in your reply, appreciate it.
To clarify, the issue I was facing was a broken system as I would repeatedly re-upload the same .pdf file (not a screenshot) of my bank statement, even using differing months. Would have been considerate to notify me why my documents were being rejected instead of live chat reassuring me it would be verified within hours, would have saved me a lot of time chasing support for a status and re-uploading the same documents.
March 17, 2023
Unprompted review
Reply from UTORG
Dear Mr. Anthony,
I am Dan, the Head of the Customer Support department. I apologize for any inconvenience caused and would like to provide a brief summary of the investigation we conducted regarding your case.
Firstly, we have already manually reviewed your documents and accepted them. Now, your account is verified for level 2, meaning you can make transactions for a monthly turnover of up to 10,000 EUR.
Secondly, we want to clarify some details for you to understand better what’s happened:
When you create the first order, funds from the card are not deducted yet, but only pre-authorized (frozen) on your card account. Funds are ONLY deducted after successful identity verification (KYC). Since you did not pass the identity verification within 24 hours of creating the order, we canceled the order and sent a request to the bank to unblock your funds. Typically, the bank unblocks funds within an hour, but we cannot guarantee the exact time frame because we have no control over this process.
The reason why your KYC failed is that you uploaded a passport with a missing signature. Plus, the bank statement was identified as a screenshot (it should be in PDF format). When it comes to documents (indicated data, extension, etc.), things become pretty strict due to the regulator’s requirements.
You had several live chat contacts during the day where the agent told you the reasons why the documents couldn’t be accepted. Unfortunately, after you uploaded the necessary documents, the system rejected them. But as we said above, after a manual review, your identity was verified.
We assure you that if you use our service again, you will get only a pleasant experience!
We also sent you an email and look forward to hearing from you.
Best regards,
Dan
Simple to buy
Simple to buy, simple to comprehend, quick payment, and prompt delivery to your account
January 26, 2023
I received my money quickly and would…
I received my money quickly and would suggest it.
January 26, 2023
price may be a bit high
price may be a bit high, but worth the "hassle free" experience
December 25, 2022
Excellent experience that was quick and…
Excellent experience that was quick and simple!
January 5, 2023
That appears to be genuine
That appears to be genuine. Bitcoin was purchased with a credit card. Most credit cards do not function, but I discovered one that works....
February 22, 2023
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