Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
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Boiler service missed service
I am very disappointed with the level of customer service I have received.
I have been a UW customer for nearly five years, and today we had a boiler service appointment scheduled. Unfortunately, due to caring for our two-week-old newborn, we did not hear the technician knocking at the door nor calling my mobile.
I returned the technician’s call approximately ten minutes after missing it and was informed that they were already on their way to another appointment and that the service would need to be rescheduled. Shortly afterwards, I received a text message advising that a £60 charge would apply if I wished to rebook the appointment.
I subsequently contacted your customer service team to explain the circumstances, as I believe it is unreasonable to apply such a charge given the situation. However, I was advised that nothing could be done.
I am extremely disappointed by this experience. The level of customer service I have received has been poor, and it is particularly frustrating that, after nearly five years as a loyal customer, UW was unwilling to waive a £60 fee in these exceptional circumstances.
It is regrettable that this situation has led to the loss of a long-standing customer.
Ps. UW - would be good if you would start giving the customers more precise visit window rather than 4-hour window….i.e. technician is on the way or so….
August 4, 2026
Unprompted review
Reply from Utility Warehouse
Hi Slawomir,
We're sorry to hear about your experience and understand how frustrating this must have been, especially with a new born at home.
We appreciate your feedback regarding the appointment communication and the missed appointment charge. We'd like the opportunity to review what happened and discuss this with you further. Please give our team a call on 0333 777 0777 so we can look into this for you.
Thanks,
The Utility Warehouse Team
I like your customer service
I like your customer service. The person who spoke to me was courteous and professional. He ensured I was the account holder before anything else.
My case was a bit complicated because the account holds three phone numbers of different people. My husband was enquiring about the activation of his eSiM card but had difficulty accessing the account because the account was in my name. He was angry but because of the customer service team's courtesy, politeness and the concept of 'the customer is always right the problem was solved amicably.
July 31, 2026
Reply from Utility Warehouse
Hi Mrs Matata,
Thank you for taking the time to share your experience.
We're really pleased to hear our team handled your query with care and professionalism, especially when dealing with a more complicated account situation. It's great to know everything was resolved amicably.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Michal,
Thanks for taking the time to leave a review.
We're sorry to hear you found it difficult to get through on the phone. We appreciate your feedback and are always working to improve the experience for our customers.
Cheers,
The Utility Warehouse Team
100% stay away from this company
100% stay away from this company. As a fraud investigator I have very serious concerns.
August 4, 2026
Unprompted review
Reply from Utility Warehouse
Hi Glen,
We're sorry to hear you feel this way and appreciate you sharing your concerns.
We'd like the opportunity to understand what has happened and address any issues you may have experienced. Please give our team a call on 0333 777 0777 so we can look into this for you.
Thanks,
The Utility Warehouse Team
Always found the company over many…
Always found the company over many years to be helpful and the utilities fairly costed.
August 4, 2026
Reply from Utility Warehouse
Hi Mrs Gowan,
Thank you for your kind review.
It's wonderful to hear you've been with us for many years and have consistently found us helpful. We really appreciate your continued support and are pleased you've found our prices fair.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Judy,
Thank you for your lovely review.
It's great to hear your query was dealt with quickly and that you found our team pleasant to speak to. Feedback like yours really means a lot.
Cheers,
The Utility Warehouse Team
Excellent service
Excellent service, very helpful but mainly saves me a fortune on many accounts I use.
August 4, 2026
Reply from Utility Warehouse
Hi Gordon,
We're really pleased to hear you've had such a positive experience and that you've been able to save money too. Thanks for your kind words and support.
Cheers,
The Utility Warehouse Team
Very heLpful staff easy to contact very…
Very heLpful staff easy to contact very happy with this supplier
August 1, 2026
Reply from Utility Warehouse
Hi Ian,
Thanks for taking the time to leave such a positive review!
We're really pleased to hear you've found our team helpful and easy to get hold of. Thanks for your support.
Cheers,
The Utility Warehouse Team
Customer service was human and helpful…
Customer service was human and helpful and resolved my queries. All staff I interacted with were very good.
August 3, 2026
Reply from Utility Warehouse
Hi Nicole,
Thanks for taking the time to leave a 5 star review.
We're really pleased to hear our team was friendly, helpful and able to resolve your queries. We'll be sure to share your kind words with them.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Peter,
Thanks for taking the time to leave a positive review.
We're really pleased to hear you feel you've been treated fairly. We really appreciate your support.
Cheers,
The Utility Warehouse Team
Terrible communication impossible to…
Terrible communication impossible to reach anyone on the phone. Average wait time 20 mins to speak to a human, my request for a gas meter reader went unanswered after 15 + times over 4 years i gave up. Poor wifi connection, making it imposdible to wirk from home. Im happy to pay double the going rate but in return would expect some level of service. Sadly i would not recomend UW to anyone. Shop around there are better utility providers!
July 31, 2026
Reply from Utility Warehouse
Hi Geoff,
We're sorry to hear about your experience and understand how frustrating this must have been.
This isn't the level of service we aim to provide. If you're still experiencing these issues, please give our team a call on 0333 777 0777 so we can review everything with you and work towards getting things resolved.
Thanks,
The Utility Warehouse Team
10 years of good service
I have been with UW for 10 years and they are the only people who provide all utilities under one roof as far as I know.
They always offer high quality services and usually offer compensation if they don’t.
If I could improve one thing I would try to cut down waiting times on my customer service calls but I suppose that is a common problem nowadays.
May 13, 2026
Reply from Utility Warehouse
Hi Charles,
Thanks for taking the time to leave a review.
We're really pleased to hear you've been with us for 10 years and have had such a positive experience. We also appreciate your feedback about our call waiting times, and we're always looking at ways to improve.
Cheers,
The Utility Warehouse Team
UWWH
UW. Have been very helpful and understanding while I haven't been well and got behind a little bit with my Bill ..the only trouble I have is trying to get on the app . thankyou..
August 4, 2026
Reply from Utility Warehouse
Hi Jan,
Thanks for taking the time to leave a review.
We're really pleased to hear our team has been helpful and understanding when you needed support. We hope you’re feeling better soon, and we appreciate your kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Mr David J Johnston,
We're so pleased to hear you're happy with Utility Warehouse. Thanks for taking the time to share your kind words with us.
Cheers,
The Utility Warehouse Team
I’m glad I made the switch.
Really happy with Utility Warehouse the whole process was quick, the service has been reliable, and the price is spot on. It’s made managing everything much easier, and I’m glad I made the switch.
August 4, 2026
Unprompted review
Reply from Utility Warehouse
Hi Steven,
We're so pleased you're happy with your switch to Utility Warehouse. It's brilliant to hear everything's been quick, reliable and easy to manage.
Thanks for taking the time to leave us such a lovely review.
Cheers,
The Utility Warehouse Team
I’m glad I made the switch.
Really happy with Utility Warehouse the whole process was quick, the service has been reliable, and the price is spot‑on. It’s made managing everything much easier, and I’m glad I made the switch.
August 4, 2026
Reply from Utility Warehouse
Hi Steven,
What a lovely review, thank you! We're so pleased to hear switching to Utility Warehouse has been quick and straightforward, and that you're finding everything easier to manage.
Thanks for choosing us. We're delighted to have you with us.
Cheers,
The Utility Warehouse Team
Fantastic people!
July 24, 2026
Reply from Utility Warehouse
Hi John,
You've made our day! Thanks so much for your kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Kevin,
We know how important it is to be able to speak to someone when you need to, so it's great to hear you had a positive experience.
Cheers,
The Utility Warehouse Team
EW only charge for usage
Using EW is so easy, you only pay for energy that you use and not have a build up of money in a companies account
July 28, 2026
Reply from Utility Warehouse
Hi Robert,
Thanks so much for your lovely review. It's great to know Utility Warehouse is making managing your energy that little bit easier.
Cheers,
The Utility Warehouse Team
Good service
August 4, 2026
Reply from Utility Warehouse
Hi Thomas,
Thanks for leaving us a positive review!
Cheers,
The Utility Warehouse Team
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