Utility Warehouse Reviews

81,441

•

4.2

Internet Provider

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Review summary

Created with AI, based on recent reviews

Looking at 17,106 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and clear communication, highlighting exceptional customer service with personalized support and efficient query handling. Many consumers also value the convenience of managing essential services under one bill, simplifying monthly payments, and find the overall service reliable and satisfactory. However, some people mentioned experiencing long wait times when trying to reach customer service, particularly by phone. A few others felt pricing could become unaffordable or noted unexpected billing issues after initial contracts. Additionally, some reviewers were not happy with communication regarding service updates or problem resolution, finding it inconsistent or lacking.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction, citing fast,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, politeness, and... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding tariffs to be very cheap,... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising quick, polite, and efficient... See more

Reviews shaping this summary

Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more

Company replied

We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more

Company replied

I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more

Company replied

Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.

Company replied

Company details

About Utility Warehouse

Written by the company

Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.

We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.

UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.

And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.

Visit uw.co.uk to find out more.

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Contact info

508 Edgware Road, NW9 5AB, London, United Kingdom
0333 777 0 777
uw.co.uk

4.2

Great

81K reviews

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All reviews

(81,441)

My change for gas /electric to new address was simple with no fuss.

July 25, 2026

Reply from Utility Warehouse

2 days ago

Hi Patricia,

Thanks for taking the time to leave a review.

We're really pleased to hear your move was simple and hassle free. We appreciate your support and are glad we could help make the process smooth.

Cheers,
The Utility Warehouse Team

4 days ago

Happy customer for 6 years..

I’ve been a Utility Warehouse customer for 6 years, and I genuinely wouldn’t go anywhere else.

Having all my household services on one simple monthly bill makes life so much easier, and watching my cashback come off every month is a great bonus. It literally covers the cost of my broadband, which has been excellent from day one.

Great service, great value, and one less thing to worry about.

Highly recommend! 🙌

July 24, 2026

Reply from Utility Warehouse

2 days ago

Hi Caroll,

Thanks for taking the time to leave such a lovely review.

We're really pleased to hear you’re enjoying the simplicity of having everything together and the benefits of the Cashback Card. Thanks for your continued support over the years.

Cheers,
The Utility Warehouse Team

4 days ago

Great having all bills on one simple app

Great prices, great customer service and love the cash back card

July 30, 2026

Reply from Utility Warehouse

2 days ago

Hi Patricia,

Thanks for taking the time to leave a review.

We're really pleased to hear you're enjoying the app, great value and the Cashback Card. We appreciate your support and kind words.

Cheers,
The Utility Warehouse Team

4 days ago

I had a suspicious transaction on my…

I had a suspicious transaction on my card on the 21st July 2026. So I froze it.
I telephoned UW and spoke to a very nice helpful man who reassured me, and said he would send out a new card straight away, that was on 22nd July 2026. I received it on 1st August 2026. The post was mark was 1st class. I can only assume that the delay would have been with Royal mail. I wondered if there is an alternative to using Royal mail? So cards can arrive a lot earlier.

August 1, 2026

Reply from Utility Warehouse

2 days ago

Hi Mr David Brackpool,

Thank you for taking the time to share your feedback. We're pleased to hear our team were able to reassure you and help arrange a replacement card following the suspicious transaction.

We appreciate your comments around the delivery timescale and your suggestion regarding alternative delivery options. We’ll make sure this feedback is shared, as we’re always looking for ways to improve the service and experience we provide.

Cheers,
The Utility Warehouse Team

4 days ago

Great service

August 1, 2026

Reply from Utility Warehouse

2 days ago

Hi Malcolm,

Thanks for taking the time to leave a review.

We're really pleased to hear you've had a great experience with us. We appreciate your support.

Cheers,
The Utility Warehouse Team

4 days ago

Don't Buy SIM card from UW

Requested cancellation of three mobile contracts by phone on 28 July 2026, with a stated end date of 31 July 2026. The advisor confirmed cancellation would go ahead on that date. As of 1 August 2026, all three SIMs are still showing as active.

I am currently abroad and cannot use the UK phone line, and WhatsApp support has been unreachable all day. I sent a written follow up by email restating the call, the numbers involved and the confirmed date, asking for written confirmation that the cancellation has gone ahead and that no further charges will apply.

No response so far. Will update this review once the matter is resolved, but for now the experience has involved a confirmed cancellation not being actioned and no accessible support channel to query it while overseas.

July 31, 2026

Unprompted review

Reply from Utility Warehouse

2 days ago

Hi Kadir,

We're sorry to read about your experience. We understand how frustrating it must be when a request you've already discussed doesn't appear to have been actioned, especially while you're overseas and trying to get in touch with us.

We'd like to look into this for you, so we'll be sending you a request for your details. Once we receive them, we'll review this further.

Thanks,
The Utility Warehouse Team

4 days ago

Recommended provider by me.

My enquiries have been dealt with patiently and with solution focused approach. I now have the Smart meter here at my new property which enables me to understand bills. Staff polite and professional. I’ve been with you five years today. Thank you.

July 25, 2026

Reply from Utility Warehouse

2 days ago

Hi Marion,

Thanks for taking the time to leave such a lovely review.

We're really pleased to hear our team has been able to support you and that you’re enjoying the benefits of your smart meter. Congratulations on five years with us, we really appreciate your continued support.

Cheers,
The Utility Warehouse Team

4 days ago

Resolved issue

July 25, 2026

Reply from Utility Warehouse

2 days ago

Hi Phil,

Thanks for taking the time to leave a review.

We're really pleased to hear your issue has been resolved. We appreciate your support and are glad we could help.

Cheers,
The Utility Warehouse Team

4 days ago

Jade Callaghan has been so supportive.

July 31, 2026

Reply from Utility Warehouse

2 days ago

Hi David,

Thank you for taking the time to share your feedback. We're pleased to hear that Jade was so supportive and provided you with a positive experience.

Cheers,
The Utility Warehouse Team

4 days ago

Excellent service

It’s been a pleasure ride, service has been top notch. I’ll gladly recommend to others, keep up the good work.

July 25, 2026

Reply from Utility Warehouse

2 days ago

Hi Tobi,

Thanks for taking the time to leave such a great review.

We're really pleased to hear you've had such a positive experience with us. We appreciate your recommendation and continued support.

Cheers,
The Utility Warehouse Team

4 days ago

Could be better

I have electricity, gas, phone and wifi with UW, phone service is decent but the wifi is terrible, my phone drops out several times a day and although I have 2 eero units to boost the signal I'm lucky to get 1 bar upstairs. Gas and electricity prices are good although I don't understand why I pay so much in my bill even though at least £90pm goes into credit! 🤦‍♂️ My contract is up at the end of the year, definitely be getting rid of the wifi, I'll be shopping around for the other services.

July 25, 2026

Reply from Utility Warehouse

2 days ago

Hi Gary,

We're sorry to read about your experience. We understand how frustrating it must be to have ongoing issues with your broadband connection and to have concerns about your bill.

We'd like the opportunity to take a closer look at your account and review this with you. Please get in touch with our team, who will be happy to help.

Thanks,
The Utility Warehouse Team

4 days ago

Increased broadband from £40 to £47

Increased my fibre broadband from £40 to £47. Quite a crazy leap considering it was already pricey to begin with.
Been a longstanding customer over 18yrs with multiple services and multi properties.
Rang up and very dissappinted that nothing whatsoever could be done.
Switched to Sky and got £20 for the same product. I know sky will increase annually but it will be light yrs before it gets to £47.
In the process of switching my energy services to Octopus.

July 25, 2026

Reply from Utility Warehouse

2 days ago

Hi,

We're sorry to hear you've decided to leave us and that your experience has left you feeling disappointed. Thank you for taking the time to share your feedback.

If we can help with anything further, please don't hesitate to contact our team.

Thanks,
The Utility Warehouse Team

4 days ago

I gave 4 stars because UW is almost…

I gave 4 stars because UW is almost perfect. People with an accent are sometimes hard to understand. My Yorkshire accent included

July 30, 2026

Reply from Utility Warehouse

2 days ago

Hi,

Thank you for taking the time to share your feedback. We're pleased to hear you’ve had such a positive experience with Utility Warehouse and that you feel we’re almost perfect.

We appreciate your comments around communication and understand that different accents can sometimes make conversations more challenging. Thank you for sharing this with us.

Cheers,
The Utility Warehouse Team

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