While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Software Company

Written by the company

UXArmy is a powerful remote user research platform designed to get actionable user insights throughout the entire development cycle. Teams can run unmoderated usability tests, surveys, card sorting, tree testing, interviews and focus groups.  Teams can test native mobile apps, live websites, prototypes, images, copies and videos. What sets UXArmy apart from most other remote user research platforms out there is recording of the “full testing experience” across both desktop and mobile devices, and native mobile app testing.  Its multilingual capabilities, global participant panel (strongly established in Asia-Pacific), and flexible study types make UXArmy a preferred platform for localized and cross-market UX research. Why UXArmy stands out Native mobile app testing (iOS & Android) You can test actual mobile apps — not just clickable screens or prototypes — and watch how users interact in a realistic environment. This helps catch mobile UX friction before or after release, which many browser-only tools miss. Research across languages and regions UXArmy supports 17+ tester UI languages, auto-transcription in 23 languages, and translation of those transcripts into 67 languages. That means teams can collect insights in local languages and still review them in English. This is especially valuable for multilingual products and region-specific experiences. Asia-Pacific participant network UXArmy offers access to a diverse global participant panel, with particularly strong coverage in Asia-Pacific. Teams can target by demographics, region, language, and device type — or invite their own users. Panel access is available across paid plans. One platform, multiple research methods Instead of stitching 3–4 tools together, teams can run usability tests, surveys, card sorting, and tree testing in one workflow and track both qualitative and quantitative evidence in one place. Behavior + feedback, side by side UXArmy doesn’t just give “what users said.” It also shows “what they did” — screen/audio/video recordings, hesitation points, task success, misclicks, backtracking, etc. This helps teams tell a clear story to stakeholders. Key Features Unmoderated Usability Testing Run task-based tests on live websites, prototypes, and native mobile apps. Capture screen, audio, and video so you can see the actual journey without being in the room. Moderated Studies / Live Interviews Talk to participants in real time, share screens, capture recordings, and dig into the “why” behind their behavior. Ideal for deep discovery or concept validation. Surveys Build advanced surveys with branching logic, matrices, rating scales, and spoken responses to validate assumptions and collect quant and qual in one run. Card Sorting (Open / Closed / Hybrid) Understand how users expect information to be grouped and labeled. Supports hybrid sorting, letting you test your proposed structure while still letting users create their own categories. Tree Testing Measure findability and navigation clarity. See where users expect to click, where they get lost, and which labels cause confusion before you lock down IA. Participant Recruitment Recruit from UXArmy’s panel (strong in Asia-Pacific) or invite your own users via link. Target by role, market, industry, device, etc. Multilingual Research & Analysis Tester UI in 17+ languages, transcription across 23 languages, and translation of transcripts into 67 languages. This supports global rollouts and localized product testing without needing multiple vendors. Insights & Reporting Visualize task success, friction points, click paths, and behavioral patterns. Export summaries and clips for stakeholders so product/design can act quickly.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A convenient tool for freelancers in UX Research & Design who are looking for a all-in-one platform

I have been using UXArmy to support my freelance UX research projects and my experience overall has been positive. The platform offers a wide range of research methods that are easy to access right from the moment you log in. I found it helpful that the homepage clearly explains what you can do, such as unmoderated usability tests, interviews, surveys, card sorting and tree testing. This gave me confidence that the tool could support different types of studies without needing separate platforms.

Setting up studies has been very smooth. The templates provided for tasks, surveys and card sorting are practical and save a lot of time. I also appreciate the way the platform keeps everything in one workspace. Being able to move between creating tasks, managing participants and reviewing results without switching tools keeps my workflow organised and reduces stress during busy projects.

One of the features I enjoy most is the AI support in usability testing. It identifies patterns in user behaviour and generates helpful summaries. This makes analysis quicker, especially when I have several sessions to review. I also like that export options are available across methods, which is important when sharing findings with clients.

There are a few areas where I believe UXArmy could grow even further. I would find it helpful to have clearer visibility of credit usage per study so I can estimate project costs more accurately. It would also be great to have more integrations with tools related to analytics, journey mapping or diary studies. Another improvement would be adding a participant management section where users could be tracked in a secure and organised way. These additions would strengthen the platform and make it even more useful for researchers who run multiple studies at once.

I also noticed that focus groups are available within the interview tool, but they are not highlighted on the homepage. Making this more visible could help new users understand the full value of the platform right away.

Overall, my experience with UXArmy has been positive. The platform is thoughtful, easy to use and genuinely supportive of how researchers work. It has saved me time and helped me keep my client projects moving smoothly. I look forward to seeing how it evolves and I appreciate the effort the team puts into improving the experience.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great for Quick Usability Testing

I love how easy it is to set up a usability test on UXArmy. I don't need to be a technical expert to create tasks and surveys, which is a big win for someone like me who's just starting out in UX research. The participants they provide are diverse and relevant, and the insights I've gained have genuinely helped me improve my product's user experience.

December 21, 2024
Rated 4 out of 5 stars

Highly Efficient for Remote Research

The ability to run remote usability tests is one of UXArmy's greatest strengths. We can recruit participants from various regions and observe their interactions with our product without the need for in-person sessions. The platform's video recordings of user tests provide valuable insights into user behavior, which has been critical for our design team.

November 24, 2024
Rated 5 out of 5 stars

A Budget-Friendly Tool for User Research

As a startup with limited resources, UXArmy has been a lifesaver for our user research needs. The platform offers a comprehensive suite of features at a highly affordable price point, making it accessible to businesses like ours. The pricing structure is transparent, and there are no hidden fees, which is a major relief.

November 24, 2024
Rated 5 out of 5 stars

A Cost-Effective Solution for User Research

As a small business operating on a budget, UXArmy has been an absolute lifesaver for our user research efforts. The platform offers a comprehensive suite of features at a highly competitive price point, making it accessible to businesses of all sizes. The pricing structure is transparent, and there are no hidden fees or costs, which is a major plus for us.

November 24, 2024
Rated 5 out of 5 stars

A Comprehensive Platform for User Research

UXArmy offers a comprehensive suite of tools for conducting user research. From participant recruitment to data analysis, the platform has everything we need. The ability to create custom surveys and conduct usability tasting has been particularly helpful for our team.

November 23, 2024
Rated 5 out of 5 stars

As a company committed to…

As a company committed to accessibility, UXArmy has been invaluable for testing our products with users with disabilities. The platform's features for conducting accessibility testing, such as screen reader compatibility and keyboard navigation, have helped us to identify and address usability issues.

November 22, 2024
Rated 5 out of 5 stars

Fantastic resource for quick user feedback

UXArmy's recruitment tools have been invaluable for my research. When I needed to recruit participants for a study on online grocery shopping, I was able to target specific demographics and geographic locations within minutes. This not only saved me time but also ensured that I had a diverse and representative sample of participants.

November 22, 2024
Rated 5 out of 5 stars

Professional experience

UXArmy has been my go-to platform for qualitative research over the past three years. I appreciate its versatility in conducting both moderated and unmoderated studies, as well as its comprehensive analytics tools, such as analysis space, transcription, and highlight reels.
The ability to recruit participants from their network or my own customer base adds to its value.

November 21, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look