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Rated 5 out of 5 stars

Truly greatest team. They have such a huge variety of massage chairs range that we could try and select the best that fits and needs for us. special thanks to the hamilton staff who ensured the chair... See more

Rated 5 out of 5 stars

I had a fantastic experience with Raman, who supplied and installed my V Revive massage chair. From start to finish, he was professional, knowledgeable, and incredibly easy to deal with. The ins... See more

Rated 5 out of 5 stars

Trusted company and Raman was excellent throughout the process. I have made two deals with him where he’s totally professional and quick to fix whatever issues we have over the two deals. Very happy p... See more

Rated 5 out of 5 stars

Had such a great experience with V Revive from start to finish. The team at Christchurch was super friendly, helpful, and genuinely took the time to explain everything properly without making me feel... See more

Company details

  1. Massage Supply Store

Written by the company

A one-stop-shop for all your portable massage equipment. From foot massager to head massager, everything under one roof.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

55 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

After trying massage chairs from so

After trying massage chairs from so many companies, I finally chose a V Revive chair—and I couldn’t be happier with my decision! The staff was incredibly friendly and helpful, and the chair came with some amazing deals. What really sold me was the comfort level—it’s exceptionally cozy and super easy to use. While the price was a bit on the higher side, I believe it’s totally worth it for such a high-end chair. The entire process, from purchase to delivery, was smooth and hassle-free. The delivery team was very careful and made sure everything was set up perfectly. Highly recommend!

January 22, 2025
Rated 5 out of 5 stars

Very good chairs

Very good chairs. Great service and spoton delivery. The customer service team is excellent. Very active and spontaneous response. The delivery team was very helpful and delivery was on schedule.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very good products

Very good products
And even better service. The massage chairs are soo good for anyone who constantly craves massage. Although the massage guns seem to do their job just fine a big relief to all me shoulder and back pain.

July 1, 2024
Unprompted review
V Revive logo

Reply from V Revive

Thank You for the lovely feedback. Welcome to the V-Revive Family.

Rated 5 out of 5 stars

A Stellar Experience with V Revive…

A Stellar Experience with V Revive Massage Chairs and Raman

My experience with V Revive massage chairs was outstanding, thanks to the expert guidance and exceptional service provided by Raman. He was knowledgeable, patient, and ensured I found the perfect chair for my needs. The V Revive chair itself is a marvel of comfort and technology, delivering unparalleled relaxation. If you're looking for top-notch products and excellent customer care, I highly recommend V Revive—and ask for Raman!

June 10, 2024
Unprompted review
V Revive logo

Reply from V Revive

Thank you for the lovely feedback Steven. We are glad that we were able to cater to your requirements.

Rated 5 out of 5 stars

Highly recommend

I was online looking for a massage chair.
What drew me to Sunny's business were the reviews.
I found him honest, reliable with integrity.
Everything he said he would do, he did.
He guarantees and services his chairs which is important to me.
He is passionate and does not come on with a hard sell.
He went the extra mile for us and we are very happy to own one of his chairs.

June 15, 2024
Unprompted review
Rated 4 out of 5 stars

Most amazing service I have ever come…

Most amazing service I have ever come across Have had a terrible migraine and need an eye massager to help with the pain and the organize it and are delivering it today Highly recommend this place the service will blow you away.

April 30, 2024
Rated 5 out of 5 stars

eceived an amazing deal from Sonny for…

eceived an amazing deal from Sonny for the V-Back pro massager at the Home & Lifestyle Show at Napier not onley received an amazing deal but excellent follow up customer service as well when experienced within days Absolutely loving my back massager & use it daily.

May 21, 2024
Rated 1 out of 5 stars

We purchased a Sasaki massage chair…

We purchased a Sasaki massage chair just over a year ago and it has broken down five times with up to a month wait to get fixed each time. We were told not to go on it for longer than 20 minutes each time up to a maximum of twice a day and that if we weren't happy we could pay extra and get an upgrade. This was not pointed out to us at time of purchase. Disappointed after investing $7500.00. It has been anything but a relaxing experience. Just broken down again and still waiting to hear back. The service people are friendly but the product has not preformed.
Reply to your reply - Yes we did use the chair for longer periods until it was brought to our attention by your representatives at the first repair and we also express that this was not mentioned at the purchase time to only use the chair for 20 minutes at a time twice a day and also not the case with other chairs on the market for a similar price. We then adhered to your instruction and still had issues. I do not agree that we use the chair aggressively as you state in your reply. We have lodged another enquiry as the chair is not working properly again and have not heard back from you. In both instances it could have caused injury. The statement of sleeping on the chair is only for a maximum of 30 minutes because it automatically turns off as I am sure you are aware. 3/We are still waiting for repair over 2 months since we brought it to your attention - apparently the chair is an obsolete model. We are not disputing the fact of how the chair was damaged but need it repaired. We were not informed that there are no service agents in our area and that there is such a long wait to find out a price for parts (over 2 months). We are concerned now that the chair is obsolete will parts be available in the future due to the number of issues we have had.

June 5, 2024
Unprompted review
V Revive logo

Reply from V Revive

Hello Karen,

It has come to our attention that you purchased the Sasaki chair over 18 months ago, and it has experienced three breakdowns during this time. However, we want to clarify that each time our team has promptly attended to the issue and made necessary repairs. It's important to note that massage chairs are designed for intermittent use, typically not exceeding 2 hours at a stretch.

We've noticed a pattern where your usage of the chair exceeds recommended guidelines. Both your daughter and husband have mentioned instances where you've utilized the chair for extended periods, even sleeping in it.

During the first visit by our tech team, they advised you to use the chair in moderation and to allow it to rest after every two sessions. On the second visit, your daughter reported that you were using the chair for over an hour per session, leading to overheating issues. Nonetheless, we still carried out the necessary repairs.

Unfortunately, despite our interventions, the chair experienced a third malfunction due to aggressive and improper usage. We have repeatedly emphasized the importance of using the chair correctly. Like any electronic device, the chair requires proper handling to prevent recurring issues.

We urge you to adhere to the recommended usage guidelines to prevent further breakdowns. If you have any questions or concerns regarding the proper usage of the chair, please don't hesitate to contact us.

1. Massage chairs are programmed to shut off after each session, typically set to a default time for every massage. It's common for people to doze off while using the chair, but prolonged usage, especially for a couple of hours, can be detrimental both to the chair itself and to your body.

2. We've noticed your additional request for a chair check-up due to a new issue you're facing. Rest assured, we've scheduled a technician to revisit your location and address any concerns you may have regarding the chair.

3.
Once again, we sent our technician to your premises to inspect the issue. The technician discovered that the chair was damaged due to water exposure, with both the fabric and motor found to be wet. Our technician showed you the presence of water and explained the extent of the damage. Despite this, our technician managed to make some repairs by replacing a few available parts. However, we informed you that the main motherboard and motor components cannot be repaired and will require replacement. As you correctly noted, we upgraded the chair and introduced the latest versions two months ago, so it will take some time to manufacture the necessary components.

Please note that water damage typically voids the warranty, but our company is still trying to assist you in this situation.

Rated 5 out of 5 stars

I met raman at the chartwell shopping…

I met raman at the chartwell shopping centre as i was looking to get a massage chair for my dad. he made me try the latest chair that had just arrived the morning star.The Morning Star massage chair exceeded my expectations with its rejuvenating features and superior comfort. The impeccable service provided by the company made the entire experience seamless. From prompt delivery to excellent customer support, they truly prioritize customer satisfaction. A perfect blend of luxury and service, making it an outstanding choice. i tried multiple places before making the pucrchase in auckland and tauranga but i found the best one in hamilton from V Reviv

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

I always wanted a massage chair for my…

I always wanted a massage chair for my house as my wife loves massage. We tried one of their chairs at the Home and garden show and it was such an amazing experience. the salespeople knew the product i love the foot massage of the chair that we got. when you make a big purchase what you look for is after sales service and they have always stood up to our expectation i am really satisfied with V Reviv.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Sunny sales and service

From the first moment seeing this machine and talking with the salesmen we were impressed enough to buy with confidence in both the quality and the backup service. From their long days at the Home show there-after, both Sharma and Sunny came to our home to assess access, installation and discuss more features and benefits of the unit we had chosen. Since then our contact has been with Sunny who expertly installed our machine - upstairs but with careful cheerful capability, and has given timely responses to our questions since. We have grown to trust (and love) our machine and feel confident and grateful to salesman Sunny for his excellent service.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

V-Revive is THE place to buy your massage chair

V-Revive is THE place to buy your massage chair. We researched extensively all the NZ retailers, and none can offer the service that is provided by V-Revive. For a product which costs almost as much as buying a small car, all the other retailers either provide poor advice or low level of service which does not commiserate with an expensive product.
We are glad to be a customer of V-Revive. The salesperson Sunny is extremely knowledgeable about the products, provides good advice and is courteous throughout the sales process. He gives us the confidence to buy an expensive chair sight unseen.
To top it off, Sunny and an associate personally delivered the chair from Hamilton to Wellington (after dark arrival) and installed it in our lounge and also gave us a free gift. Now, how many retailers can top that superb level of service? Highly recommended!

August 4, 2023
Unprompted review

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