Villa Barbara Reviews 3

DEPOSIT SCAM / ARNAQUE A LA CAUTION

They undermine the check-in process and once you are gone, they charge you enormous amounts for every tiny (even pre-existing) condition !

Ils minimisent le processus de check-in et une fois partis, ils vous retiennent de larges sommes de votre caution pour le moindre petit défaut (même préexistant) !
DO NOT BOOK ANYTHING WITH THEM!
NE PAS RESERVER CHEZ EUX !

#VacancesLagrange #Chaletsdemeraude #depositscam #arnaquealacaution #arnaquecaution

Dear all,
Due to Coronavirus outbreak in Europe and quarantine measures ordered by Portuguese government we couldn't travel anymore to their place in Les Gets, France Les Fermes Eminguy.

Les gets announced too the ski resort closure until further date and Les Fermes from LAGRANGE closed.

Due to this force majeure, we wrote to their customer service reservations but the arrogance and the general denial of this caos was present.

They refused to give us the money back and forced us to get a credit to book until October when we are regular ski travellers.
They were obliged to refund Booking.com clients but customers from their reservations center like us, simply refused.

Without knowing how and when this Pandemic is going to end , their arrogant way of replying and forcing to keep the money in their side, refusing to recognize the Coronavirus issue, looked to us completely unprofessional.

Please keep in mind before booking, that they will not give the money back if any force majeure happens in your life.

Really a frustration after being a regular client for so many years when everything goes well no news, if something goes wrong - Don't count with them.