VADO Reviews 219

Excellent customer service from Holly. I told them what the issue was, and after a small amount of due diligence on their part, they provided a new tap for me.

I Would like to recognise and Thank you Ross for his exceptional support. He consistently goes above and beyond to assist with complex queries, offering clear guidance, reliable expertise, and a genuinely collaborative attitude. His responsiveness and willingness to step in, even at short notice, have made a significant positive impact on service delivery. Thank you, Ross, for your outstanding support and dedication, it’s truly appreciated.

Friendly and very helpful in helping me find the correct parts. I had a leaking shower that was installed around 13 years ago. The range of cartridges for bathroom fittings is large and confusing, and after ordering the wrong one I contacted Vado support with photos of the old cartridge to ask if they could identify which was the correct one. They responded quickly with the correct part number and a list of stockists where it could be sourced.

I’m a plumber working with Vado products at the moment and the tiny screws for SKU:
CAM-140-SBR are a nightmare, very poor design and the hexagonal shape of the screw head gets destroyed because the inside thread is too narrow and once you apply too much force it breaks and the whole set is ruined because of a tiny piece of. 110£ per item and we already have 14 with this specific problem that we are obliged to throw in the trash.

Lucy was great with identifying what part I needed and sending it quickly, thank you!

The aftersales dept was exceptional. Telephoned requesting possible spare apart under guarantee.
Lucy quickly accessed the correct form and arranged for new cartridges arrive the next day. ( Which they did.)
Couldn't be more pleased with the service.
A huge thank you

Lucy from Vado has been very helpful all along and has helped us get the issue looked at.

Lucy has been amazing helping us finish our bathroom, parts that I have spent hours searching for she has found, thank you so much for all of your help and support, really appreciated. Thanks again Paul

Holly was excellent!
She was able to provide an image and information for me extremely rapidly.
Top notch customer service!

Adam was very helpful in registering my Vado products, taking my details and doing this for me as I could not get the correct codes to register myself.
Excellent service, thank you.

Ross very attentive from start to finish

Holly was very polite and helpful. Fitting the part was a little difficult doing it for the first time.

We had an excellent experience with Vado. Knowing that most of their products come with a 15-year warranty already gave us confidence in the quality of the brand.

We recently experienced an issue with our shower handle leaking, and identifying the correct replacement part proved to be quite challenging. From the moment we contacted Vado’s aftercare team, the service was outstanding. Steve, the Aftercare Manager, personally took the time to call us, carefully listened to the issue, and fully understood the problem before taking action.

Steve went above and beyond to identify the exact part needed and arranged for it to be delivered to us the very next day. What truly set the experience apart was his continued support — he followed up with us, provided reassurance, and stayed involved until the issue was completely resolved and everything was working perfectly.

It is rare these days to receive such attentive and genuine customer service. We were extremely impressed with the level of care, professionalism, and commitment shown throughout the entire process.

A sincere and special thank you to Steve for his exceptional support and for going the extra mile to make sure the problem was fully resolved. Vado’s aftercare service is truly outstanding.

The thermostat cartridge in our shower wasn't working properly. Vado sent a replacement the next day - such brilliant service, no quibbles just immediate response.

Lucy in the product support team was so helpful, she listened to my concern, empathised with the problem and came up with a solution! Acted promptly and i have a new part for my shower coming out with next day delivery, how can i not rate 5 stars, exceeded my expectations.

Lucy (Customer care) was incredibly helpful in resolving the dripping issue that affected my thermostatic valve. The issue was identified quickly and a FOC warranty replacement part posted the same day. Excellent customer service and thank you.

Exceptional customer service makes all the difference when making a purchase, especially for products that require expert advice and guidance.
I am incredibly grateful to Lucy and Holly for their unwavering patience, help, support and advice throughout my buying journey. Their dedication ensured that I chose the right shower system, perfectly suited to my needs.
Lucy and Holly demonstrated a friendly yet professional approach at every stage. Their extensive knowledge of the products was evident, and they took the time to answer all my questions, making the process both reassuring and straightforward.
Both Lucy and Holly consistently went above and beyond in their roles. Their commitment and expertise are a true asset to the company, and I cannot thank them enough for their outstanding support.

Lucy in customer service was very polite and understanding. Issue was resolved in a timely manner.

Lucy's focus on delivering real customer service is such a refreshing change to what seems to be an increasingly sterile commercial/customer service environment.

Going the extra mile to provide difficult to obtain information has made an immense difference.

Couldn't be happier.

Well done Lucy!

Amazing Customer Care from Lucy at Vado. My Hand Rail Shower was damaged accidentally. When enquiring about the availability of Spares the response was not only quick but Vado also despatched the spare parts to me at zero cost to myself which was totally unexepected as the damage was not the fault of Vado. They deserve 10 Stars.