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Review summary

Created with AI, based on recent reviews

Looking at 696 reviews, reviewers had a great experience with this company. Customers frequently express satisfaction with the quality of the clothing, often describing items as well-made, beautiful, and fitting perfectly. Many appreciate the unique styles and receive numerous compliments on their purchases. The delivery service is often praised for being fast and efficient, with items arriving well-packaged. However, some people were dissatisfied with the product quality, noting that some items did not match the website's pictures, had cheap fabric, or poor stitching. There were also concerns about delivery times being longer than expected and issues with tracking orders. A few reviewers also mentioned difficulties with the return policy, finding it impractical or costly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express disappointment, citing that items... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment. Customers frequently... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers express satisfaction, praising the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Return policy

People report ambiguous experiences with the return policy. Many reviewers express frustration with the... See more


3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good quality

Took a while to arrive but really love the blouse! Hangs nicely and good quality. Would buy again.
Was surprised the jacket did not have a way to fasten but very attractive and good quality.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a dress nearly one month ago…

I ordered a dress nearly one month ago that I needed for a company event on 12/13/25, and it still hasn't been shipped. They sent me a tracking number, but USPS is saying that they've not received the package in order for them to ship it to me. The label is ready, but no package. I've tried contacting Valanio, but they aren't responding.

December 10, 2025
Unprompted review
Rated 3 out of 5 stars

beautiful clothes

you could look at making your website easier. having a better idea of when an order will arrive would be an improvement

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

This should be a negative 10

This should be a negative 10! This company is a scam. Do NOT buy from them. Purchased a sweater for $75. It was big enough for a six year old and I ordered a 2x. Had a stain as well. First email... we will give you $10 and you keep the item... um no! Second email... we will give you $18 and you keep the item.... hell no... third email.. send it back to Dubai at your expense and we will refund $60 when we get the item. You will never talk to a person, you will never get a full refund, they are NOT in the US. They are in China and want you to rerun the item to Dubai. I've spent countless days and emails dealing with this scam of a company. And every person that tries to return something gets the exact same run around. Look up Valanio scam on fb. Tons of the same stories

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

False Manufacturing Claims and Unreasonable Return Location (Dubai)

The website claimed the products were made in South Carolina and could be returned within 30 days, both key reasons I made my purchase. After ordering a dress and jacket on November 14, the items that arrived were labeled “Made in China” and were of very poor quality (thin material, visible defects, and an unhemmed jacket).

I emailed to initiate a return the day after receiving the items. The “customer service team” offered only a 24% refund, then 38% and only then disclosed that returns must be shipped to Dubai, not the U.S. Return shipping would cost $85–$100, making the 30-day return policy effectively unusable.

The merchant misrepresented the product’s origin and concealed an impractical return process.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever with an online…

Worst experience ever with an online purchase. The dress was designed for a 100 pound girl at the top and a 300 pound girl at the bottom. I tried to contact for a refund and they offered me $8 for a $59 dress that was going in the trash. I was told if I return it to them and I had to pay the shipping, I’d get $28 back. Worst experience ever online A joke!

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Total fraud

Total fraud. They advertise that all clothing is manufactured in South Carolina. The tags show it is from China. The content description on the web site (cotton, acrylic, etc) is totally false. The clothing does not contain a label stating what the content actually is. It is so itchy and scratchy as to be unreliable. After a week of correspondence they only want to give 25% refund.

November 21, 2025
Unprompted review
Rated 3 out of 5 stars

Love the sweater

Love the sweater, jacket is not what it appears like in pictures. Little disappointed there. Processing took weeks; however shipping time was short. Contacted the company by email at one point checking on the order and they responded quickly.

November 12, 2025
Unprompted review

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