I can’t fault the speed of delivery, but personally I don’t like the scents of the reed diffusers. I have ordered twice from this place with difference scents both times - Bergamot & Lemon - Jasmine &... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Firstly bought for my birthday in january,loved so much,ordered again,unfortunately bottle leaked in transit,contacted valentte who were absolutely brilliant,promptly sent out a new bottle the next da... See more
Company replied
The company website is easy to use and the service was excellent. My order was sent very quickly,arriving safely and beautifully packaged. The diffusers smell glorious and last a long time and since b... See more
Company replied
I've been seeing ads for Valenette all over social media and I'm always skeptical. But I was running out of my usual Bath And Bodyworks candles. Of recent I've become cautious of what I'm putting in t... See more
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4.1
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous Customer Service
I received my order quickly via Royal Mail and it was damaged (box being stained as if liquid had soaked through) so I refused the order and postman took it back. I emailed Valentte who dispatched my replacement immediately and have received it today. Fantastic customer service. !!
It is beautifully packaged(part of my order is a gift) and the products are amazing! They smell gorgeous and I look forward to trying them all. The 4 room sprays are great value too.
And my postman is still saying the back of his van has never smelt so lovely 😍
April 14, 2026
Unprompted review
I love these diffusers
I love these diffusers, the delivery is quick and the products arrive beautifully packaged. I have tried numerous fragrances but the White Neroli and Lemon is my stand out favourite. I also love the Portofino, but it’s not always available. The fragrance lasts ages and I have had numerous compliments from visitors and even my plumber asked for details as he loved the smell.
The gift boxes are lovely and although I have purchased a couple they have never made it yet to the intended recipient as I kept them myself 🫣.
April 17, 2026
Unprompted review
Reply from Valentte
Hi Sandra,
Thank you so much for your lovely review 😊
We’re so pleased you’re enjoying the diffusers, especially White Neroli & Lemon, it’s a favourite of ours too! And we love that even your plumber noticed the scent.
Thank you,
Valentte
One Month and no product
I ordered a month ago and still
Nothing! I have raised with their customer service who said they would
assist but did not. I’m £50 down with nothing to show for it! Avoid!
March 23, 2026
Unprompted review
Reply from Valentte
Hello Gillian,
Thank you for your feedback, and we’re very sorry to hear about your experience.
This is certainly not the level of service we aim to provide. We will be contacting you directly as a priority to investigate this and get it resolved for you as quickly as possible.
Valentte
Love the products and they are very…
Love the products and they are very well presented
April 10, 2026
Unprompted review
Reply from Valentte
Hi Bev,
We’re delighted to hear that you love our products and appreciate the presentation as well, we put a lot of care into both, so it’s wonderful to know it’s being noticed.
We truly value your support and hope you continue to enjoy your purchases with us. If there’s ever anything we can help with, please don’t hesitate to get in touch.
Regards
Valentte
Didn’t send what was ordered
Ordered a diffuser. I wasn’t aware it was out of stock until a completely different one was sent. The comp slip explained and said. ‘Thank you for your understanding.’ What the point of selecting something then being sent a different one. Going forward I’ll never order again because what you pick may not be what you get. They don’t tell you in advance just when you receive it. I did get a full refund, rightly so. but that’s not the point. A waste of everybody’s time and energy. And the assumption you’ll accept the alternate.
*edit* AI replies are cringe.
April 16, 2026
Unprompted review
Reply from Valentte
Thanks for your feedback, and I’m really sorry for the frustration this caused.
You’re absolutely right to expect that the item you select is the one you receive, and we understand why receiving a different diffuser without prior notice would be disappointing. The note included in your parcel was intended to explain the situation, but we appreciate that this should have been clearly communicated with you before dispatch, not after.
We did experience a stock issue with the item you selected, and while an alternative was sent with the intention of avoiding delay, we recognise that this approach missed the mark. We should have contacted you first to offer a choice, whether to wait, select an alternative, or cancel, rather than making that decision on your behalf.
I’m glad we were able to process a full refund for you, but I completely understand your point that this doesn’t make up for the inconvenience and wasted time.
Your feedback has been taken on board, and we are reviewing our processes to ensure better communication and transparency around stock availability moving forward.
Thank you again for taking the time to share your experience.
Regards
Valentte
Great company and wonderful customer service.
For the first time in the years I’ve bought from Valentte, I had a slight issue with my order. A quick email and everything was sorted out. Excellent business with wonderful products.
They are always beautifully presented and make excellent gifts - though you may never want to give them away once you smell them yourself. Can highly recommend.
April 16, 2026
Unprompted review
Reply from Valentte
Thank you so much for your kind words and for being such a loyal customer over the years. We're sorry to hear there was a slight issue with your recent order, but we're really pleased we could resolve it quickly for you.
It’s wonderful to hear how much you enjoy our products and presentation and we completely understand how tempting it is to keep them for yourself! Your recommendation truly means a lot to us.
Thank you again for your continued support 💛
Mmmmmm lovely smell
These are really lovely diffusers and you can smell them for ages and there are lots of fragrance choices...they re not a bad price too but with offers and free gifts they have at the moment they are an excellent price...i love these diffusers and have bought several...they are now my go to diffusers
April 10, 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful review! We're thrilled to hear how much you're enjoying the diffusers and the range of fragrances. It's great to know they've become your go-to choice, and that you're making the most of our offers too. We really appreciate your continued support and hope you keep loving them just as much!
Team Valentte
Had a great service from Megan at…
Had a great service from Megan at Valentte who kindly changed a diffuser for me as the one delivered was not right. I would definitely buy again and love the products I ordered!
November 26, 2025
Unprompted review
Reply from Valentte
Hi there,
Thank you so much for your lovely review, I’m really pleased to hear Megan was able to help you and get everything sorted.
It’s wonderful to know you’re happy with your products, and we truly appreciate your kind words and support. We look forward to welcoming you back again soon.
Kind regards,
Valentte
Fabulous products
I got my order in record time! The products are extremely well packed and so fabulous. It was my first order. It won't be my last. Excellent service.
April 14, 2026
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your lovely review, we’re absolutely delighted to hear your order arrived quickly and that you’re happy with the products and packaging.
It really means a lot to us that your first order has been such a positive experience, and we’re so pleased to hear you’ll be ordering again.
Thank you,
Valentte
Happy with my purchase
Happy with my purchase. Order arrived promptly and well packed. Love the lemongrass and rosemary, very fresh and scent fills my room.
April 13, 2026
Unprompted review
Reply from Valentte
Hi there,
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear your order arrived quickly and well packed, and even more so that you’re enjoying the Lemongrass and Rosemary fragrance. It’s great to know it’s filling your room with a fresh scent.
Your kind words mean a lot to us and are truly appreciated by everyone here at Valentte.
Thank you,
Valentte
Valentte never disappoints .
Valentte never disappoints .. tried so much of their fragrance range over last few years ..and keep coming back. Local to me which is a plus too and always something new to try..❤️
April 13, 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’ve enjoyed so many of our fragrances over the years and that you keep coming back, that really means a lot to us. It’s also lovely to know you’re local and able to enjoy everything we have to offer, including trying something new each time!
Thank you for your continued support
Team Valentte ❤️
Ordered but exchange requested
I ordered a variety of diffusers but out of the 4 purchased, 2 of the fragrances weren't to my liking. I contacted customer services & a few emails a returns barcode was sent, a note was placed on my file that I wanted to swap rather than refund. Once my return was received, the exchange was sent out to me & received within 2 days. Thank u. The Lemon & Bergamot is a lovely smell & does give our home that relaxing spa feel. Nice one!
April 4, 2026
Unprompted review
Reply from Valentte
Thank you so much for your review!
We’re really pleased to hear that our customer service team was able to help make the exchange process smooth and straightforward for you. It’s great to know everything was handled quickly and that your new items arrived in good time.
We’re especially glad you’re enjoying the Lemon & Bergamot fragrance, creating that relaxing, spa-like feel at home is exactly what we aim for!
Thank you again for your feedback and support, we hope you continue to enjoy your diffusers.
Team Valentte
Customer service was excellent
Customer service was excellent. My return and replacement order were dealt with efficiently and quickly.
April 12, 2026
Unprompted review
Reply from Valentte
Thank you for your 5-star review!
We’re so pleased to hear that you had a positive experience with our customer service team. It’s great to know your return and replacement were handled quickly and efficiently, that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your feedback and hope to serve you again soon!
Team Valentte
First class service
I recently ordered from Vallente as have on numerous occasions as I love the products. When my order arrived unfortunately one of the diffusers had leaked all over the packaging of the other products. I emailed the company & the lady was a very helpful & sent me another diffuser & replacement packaging by return of post. First class service 😀😀
April 8, 2026
Unprompted review
Reply from Valentte
Thank you so much for your kind words and for your continued support, it really means a lot to us!
We’re sorry to hear that one of your diffusers arrived damaged, but we’re glad we could resolve this quickly for you. Providing a smooth and helpful experience is always our priority, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience, and we hope you continue to enjoy your products from Vallente. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Team Valentte
Customer services are excellent.
Customer services are excellent.
They were very kind and patient with my query and responded brilliantly. Exceptional delivery
April 11, 2026
Unprompted review
Reply from Valentte
Thank you so much for your kind review!
We’re delighted to hear that you had such a positive experience with our customer service team. Being kind, patient, and responsive is something we truly value, so it’s wonderful to know this came across.
We’re also really pleased you were happy with the delivery, getting your order to you quickly and smoothly is always a top priority.
Thank you again for your support!
Team Valentte
I have used these product for years…
I have used these product for years they are the best. My experience with this company is great. I recently place an order in error I emailed they had it resolved the very next day. Fab company to deal with and their products are top notch.
April 9, 2026
Unprompted review
Reply from Valentte
Thank you so much for taking the time to leave such a lovely review 😊
We’re absolutely delighted to hear that you’ve been using our products for years and continue to enjoy them. It’s also great to know our team were able to quickly resolve your recent order issue for you—that’s exactly the level of service we always aim to provide.
Your kind words really mean a lot to us, and we’re so grateful for your continued support.
Kind regards,
Valentte
Firstly bought for my birthday in…
Firstly bought for my birthday in january,loved so much,ordered again,unfortunately bottle leaked in transit,contacted valentte who were absolutely brilliant,promptly sent out a new bottle the next day,customer service was excellant. Its a 5out of 5 for me.I will be ordering again! Cant praise enough!!!
April 10, 2026
Unprompted review
Reply from Valentte
Hi there,
Thank you so much for your lovely review!
We’re so glad you loved your birthday treat and that we could quickly sort the issue for you. It really means a lot to hear such kind words about our customer service. We truly appreciate your support and can’t wait to have you order again!
Thank you,
Valentte
Delightful diffusers
The company website is easy to use and the service was excellent. My order was sent very quickly,arriving safely and beautifully packaged. The diffusers smell glorious and last a long time and since being introduced to the brand I've had two more orders. As well as appreciating them myself, they make thoughtful gifts.
April 9, 2026
Unprompted review
Reply from Valentte
Thank you so much for your lovely review 💛
We’re so pleased to hear you found the website easy to use and that your order arrived quickly and safely. It’s wonderful to know you’re enjoying the diffusers and that they’ve become a favourite in your home!
It really means a lot that you’ve come back to order again, and we’re delighted you also choose them as gifts.
Thank you again for your kind words,
Valentte
Excellent customer service
I used a couple of diffusers and the scent was lovely. I had an issue with the third one, but Kia in customer service resolved it quickly and efficiently and I am really pleased with the service received.
April 8, 2026
Unprompted review
Reply from Valentte
Thank you so much for your kind review! We're delighted to hear you enjoyed the scent of our diffusers 😊
We're sorry there was an issue with the third one, but it's great to know that Kia was able to resolve things quickly and efficiently for you. We'll be sure to pass on your lovely feedback to her!
We really appreciate your support and are so pleased you’re happy with the service you received 💛
Team Valentte
Quick Delivery
I placed my order on Easter Sunday and am amazed it was delivered Tuesday evening by Royal Mail. I ordered a mystery box which contained eight products. Great value. I am also very pleased with my diffusers and candles.
All items were well packaged arrived in perfect condition.
April 7, 2026
Unprompted review
Reply from Valentte
Thank you so much for your wonderful review 💛
We’re delighted to hear how quickly your order arrived and that you were pleased with your mystery box – it’s great to know you found it such good value!
It’s also lovely to hear you’re enjoying your diffusers and candles, and that everything arrived safely and well packaged.
Thank you again for your support, it really means a lot to us 😊
Kind regards,
Valentte
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