My first order did not arrive, so I had to call and arrange a second shipment. This took time to arrive as well. Despite those issues, I'm happy with the items. Thanks!
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Review summary
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What people talk about most
Reviews shaping this summary
The bracelets i received don’t look exactly like the ones shown as advertisement. Its cloves are smaller and it comes with the extender chains making it look dainty. They’re cute but i wasn’t expectin... See more
Company replied
My jewelry arrived a few days later than expected. The company emailed me to let me know this was happening they apologized and offered a discount on my next purchase. The bracelets i purchased are v... See more
Company replied
The jewelry itself is beautiful. But I did have an issue with the nail bracelet but got it fixed. And the only issue that kept a 4 star review is when I bought mine it was buy one get one and I only... See more
Company replied
Company details
Written by the company
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contact info
3.0
Average
172 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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HORRIBLE first experience!!
HORRIBLE first experience!!! The pieces looked beautiful when they arrived. I was a little disappointed in how long the shipping took but not a huge deal. Unfortunately after wearing the flower bracelet one time it broke. I emailed support THREE times with NO RESPONSE. I really wanted to love this company but this is unacceptable. I will not be ordering again.
July 22, 2026
Unprompted review
Reply from Valerie Mason
Hi Anjanette, thank you for taking the time to share your feedback.
I'm truly sorry to hear about your experience, especially that the bracelet broke after your first wear and that you didn't receive the response you expected from our support team. We completely understand how disappointing and frustrating this must have been, particularly as you were hoping to have a positive first experience with Valerie Mason.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I like the way it looks only bummer is…
I like the way it looks only bummer is I received 2 of same item guess that's my mistake didn't notice when I order since they are set. True to its word doesn't tarnish or even got wet still the same.
August 18, 2026
Unprompted review
Reply from Valerie Mason
Hi Evy, thank you so much for your wonderful review!
We're delighted to hear that you love the look of your jewelry and that it has stayed beautiful even after getting wet. It’s also great to know that the pieces have held up well without tarnishing!
We appreciate you sharing your experience and your honest note about receiving two of the same item. Thank you for choosing Valerie Mason and for your support. We hope you continue enjoying your jewelry and look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
They are so lovely!
I am absolutely delighted with the jewelry and the service; my bracelet had a small defect in the clasp, and they immediately sent me a replacement under warranty! They are so lovely! Gabby G
August 10, 2026
Unprompted review
Reply from Valerie Mason
Hi Gabriela, thank you so much for your wonderful review!
We're absolutely delighted to hear that you're so happy with your jewelry and your experience with our team. We're especially glad we could quickly assist with the clasp issue and get a replacement sent to you under warranty.
Your kind words about our service truly mean a lot to us. We always want our customers to feel supported and cared for, and we're grateful you took the time to share your experience.
Thank you for choosing Valerie Mason, Gabriela! We hope you continue enjoying your beautiful jewelry!
Alvin, Manager, Valerie Mason
I kept the box and the receipt because…
I kept the box and the receipt because I was so sure I'd be sending it back. That was ages ago. The box is now where I keep hair ties.
August 12, 2026
Unprompted review
Reply from Valerie Mason
Hi Aurora, thank you so much for your wonderful review!
We absolutely love this! The fact that you were so sure you’d be sending it back, only for the box to become a permanent home for your hair ties, made us smile! We’re thrilled to hear that you ended up loving your jewelry and decided to keep it.
Thank you for sharing such a fun review and for choosing Valerie Mason. Your support truly means so much to our team, and we hope your jewelry continues to be a favorite for a long time to come!
Alvin, Manager, Valerie Mason
Never received anything
Order shows delivered, nothing has been received. It’s been over week. Cameras on the property show no delivery being made when they claim it was delivered
Customer service has not produced photo of delivery paid for shipping insurance whole order is starting to feel like a scam website
August 18, 2026
Unprompted review
Reply from Valerie Mason
Hi CoCo, thank you for taking the time to share your feedback.
I'm truly sorry to hear that your order is showing as delivered while you haven't been able to locate it. We completely understand how concerning and frustrating this situation must be, especially when you’ve checked your property and the delivery does not appear to match what you experienced.
We’d really appreciate the opportunity to investigate this further and review the delivery details for your order.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for bringing this to our attention. We hope to make this experience better for you.
Alvin, Manager, Valerie Mason
DO BOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!! I ordered 2 stackable sets (3 bracelets each) and the shade of gold was different on every piece. The quality was extremely poor and there were two of the same bracelets in the sets but they looked vastly different. One had a bunch of imperfections and an ugly hinge while the other looked well finished and polished. They also differed in the shade of gold. I emailed the company with pictures of the variations and imperfections and all they said was that they can give me store credit or I could return the items but have to pay the shipping and custom costs to CHINA. I asked for an alternative solution but they refused. Their products are cheap Chinese junk. BEWARE!!!!
August 14, 2026
Unprompted review
Reply from Valerie Mason
Hi, thank you for taking the time to share your feedback.
I'm truly sorry to hear that the bracelets did not meet your expectations, particularly regarding the differences in finish, color, and the imperfections you noticed. We understand how disappointing it can be to receive pieces that don't look as consistent as expected.
We appreciate you taking the time to provide photos and explain your concerns. We'd like the opportunity to personally review your order and better understand what happened.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for giving us the opportunity to look into this.
Alvin, Manager, Valerie Mason
This jewelry is beautiful
This jewelry is beautiful. The quality is top tier and I will be ordering again and again. I have ordered a lot of places and this places wins alllllll my money. My delivery was maybe 7-10 days and tbh I had no problem waiting because they updated me as they processed .
August 12, 2026
Unprompted review
Reply from Valerie Mason
Hi Lorenza, thank you so much for your wonderful review!
We're absolutely thrilled to hear that you find our jewelry beautiful and that the quality exceeded your expectations! Knowing that Valerie Mason has earned your continued support means so much to our entire team.
We're also glad your order arrived within the expected timeframe and that our updates helped keep you informed throughout the process. We truly appreciate your patience and trust in us.
Thank you for choosing Valerie Mason and for sharing such an enthusiastic review. We can't wait to welcome you back for your next order!
Alvin, Manager, Valerie Mason
Every ring I've ever owned got that…
Every ring I've ever owned got that chalky film after a few weeks and I genuinely thought that's just what jewelry did if you weren't rich. Turns out no, I was just buying badly made stuff.
August 12, 2026
Unprompted review
Reply from Valerie Mason
Hi Remi, thank you so much for your wonderful review!
We absolutely loved reading this! We’re so glad to hear that your experience with our jewelry has changed your perspective and that you’ve found pieces that you can truly enjoy without that frustrating chalky finish.
Your comment definitely made us smile, and we really appreciate you sharing your experience with us. Thank you for choosing Valerie Mason and for giving our jewelry a chance. We’re thrilled to have you with us and hope you continue enjoying your pieces for a long time to come!
Alvin, Manager, Valerie Mason
I never received my order
I never received my order. I purchased the set on July 26 and 3 weeks later a got a email. I contacted the company and there response was " your order shows delivered in your mailbox." I let them know it was not and never heard anything else.
July 26, 2026
Unprompted review
Reply from Valerie Mason
Hi Joy, thank you for taking the time to share your feedback.
I'm truly sorry to hear that you did not receive your order and that you were left without a follow-up after contacting our team. We completely understand how frustrating it is when a shipment is marked as delivered but you cannot locate it, especially after waiting several weeks for your order.
We appreciate you bringing this to our attention, and we'd like the opportunity to personally review the delivery details and your previous communication.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for giving us the opportunity to look into this.
Alvin, Manager, Valerie Mason
Scammer, Horrible Experience, Don’t Buy
My experience was extremely disappointing. I never received my package because it was delivered to an address different from the one I provided. I followed every step requested, including contacting the postal service, yet I was left going back and forth without a clear resolution.
What was most frustrating was the lack of accountability. I paid for an item I never received, and I feel the company should have taken more responsibility in resolving the issue instead of leaving me to handle it.
Unfortunately, based on this experience, I would not recommend this company. I expected better customer service and a much more reasonable resolution.
August 26, 2026
Unprompted review
Reply from Valerie Mason
Hi, thank you for taking the time to share your feedback.
I'm truly sorry to hear about your experience and the frustration caused by your order not reaching you. We understand how upsetting it can be to pay for an order and then be unable to locate it, especially after you've already contacted the postal service and taken the steps requested.
We appreciate you sharing your concerns, and we'd like the opportunity to personally review your order, delivery details, and previous communication to better understand what happened.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for giving us the opportunity to look into this.
Alvin, Manager, Valerie Mason
Save your money...DO NOT BUY!
The items tarnished...they haven't replaced them. I placed 3 orders. The other 2 were delivered in different states and they wanted to charge me 9.00 to ship again. I am so disappointed. I sent photos to show the tarnished items. They told me it was under review. DO NOT BUY FROM THIS COMPANY!!
August 25, 2026
Unprompted review
Reply from Valerie Mason
Hi Liza, thank you for taking the time to share your feedback.
I'm truly sorry to hear about your experience with the jewelry and the frustration you've had with the affected orders. We understand how disappointing it is to receive items that don't meet your expectations, especially after taking the time to send photos and wait for your concerns to be reviewed.
We appreciate you bringing these issues to our attention, and we'd like the opportunity to personally review your orders and see how we can better assist you.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for giving us the opportunity to look into this.
Alvin, Manager, Valerie Mason
I absolutely am obsessed with the jewelry from VM
I absolutely am obsessed with the jewelry from VM! I wear them everywhere and get compliments constantly! I’ve worn my bracelets to the beach, pool / sauna and they’re stay perfect. Couldn’t ask for better.
August 25, 2026
Unprompted review
Reply from Valerie Mason
Hi Ashlee, thank you so much for your wonderful review!
We're absolutely thrilled to hear that you're obsessed with your Valerie Mason jewelry and that you're getting compliments wherever you go! We especially love hearing that you've been wearing your bracelets to the beach, pool, and sauna and that they've continued looking beautiful.
Your enthusiasm truly means so much to our team. Thank you for choosing Valerie Mason and for sharing your experience with us. We’re so happy to have you as part of the Valerie Mason community and hope you continue enjoying your favorite pieces everywhere you go!
Alvin, Manager, Valerie Mason
I didn't want to trust another brand
I didn't want to trust another brand. Truly. And the thing that got me was they actually explained why theirs doesn't tarnish instead of just insisting it doesn't. That's different and I noticed it.
August 1, 2026
Unprompted review
Reply from Valerie Mason
Hi Odette, thank you so much for your thoughtful review!
We're truly glad to hear that our approach to explaining our jewelry stood out to you. We believe customers deserve to understand what makes our pieces different rather than simply being asked to take a claim at face value.
It means a lot to know that this helped build your confidence in Valerie Mason. Thank you for giving us a chance and for sharing what made the experience different for you. We genuinely appreciate your trust and support, and we look forward to continuing to earn it!
Alvin, Manager, Valerie Mason
DO NOT BUY FROM Valerie Mason!
This company uses false advertising for its jewelry pieces. They look nothing like the pictures and videos that are shown on the website. They are a darker almost tarnished gold color-very ugly. There is no sparkle in any of the stones either. Again, the pieces look NOTHING like shown.
You cannot return items easily. I’m on my THIRD week of trying to do so. Everything runs through China which is not disclosed when ordering. I’ve asked multiple times for a tracking number for my returns only to be told they offer me 10% off, then 20% off along with a phone number in China to call. It’s ridiculous!
August 25, 2026
Unprompted review
Reply from Valerie Mason
Hi Jodelle, thank you for taking the time to share your feedback.
I'm truly sorry to hear that the jewelry did not meet your expectations and that you've experienced such frustration while trying to arrange your return. We understand how disappointing it can be when the pieces you receive don't look the way you expected, especially after you've spent time trying to get the matter addressed.
We appreciate you sharing these concerns, and we'd like the opportunity to personally review your order and the communication regarding your return.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for giving us the opportunity to look into this.
Alvin, Manager, Valerie Mason
It sucked and I’m trying to return it I…
It sucked and I’m trying to return it I sent an email but no one has responded. I would like my money back. It all looked cheap and the H bracelet kept unlatching it was ridiculous.
Robin
August 24, 2026
Unprompted review
Reply from Valerie Mason
Hi Robin, thank you for taking the time to share your feedback.
I'm truly sorry to hear that the jewelry did not meet your expectations and that you experienced an issue with the H bracelet clasp. We also understand how frustrating it must be to have reached out about a return and not received the response you were expecting.
We appreciate you bringing these concerns to our attention, and we'd like the opportunity to personally review your order and previous communication to see how we can assist you.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for giving us the opportunity to look into this.
Alvin, Manager, Valerie Mason
My order never arrived despite it…
My order never arrived despite it saying it was delivered. I reached out several times to customer service letting them know I never received my order and they basically said oh well it says it was delivered but it was NOT. Customer service was no help and this company never has to worry about me purchasing anything from them again. Let me add they never offered to refund my money or replace my order since I never received it!!! Terrible company and customer service.
August 24, 2026
Unprompted review
Reply from Valerie Mason
Hi Marnie, thank you for taking the time to share your feedback.
I'm truly sorry to hear that you did not receive your order and that your experience with our customer service left you feeling unsupported. We understand how frustrating it is when a package is marked as delivered but cannot be located, especially after you've reached out several times for assistance.
We appreciate you bringing this to our attention, and we'd like the opportunity to personally review your order, delivery details, and previous communication.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for giving us the opportunity to look into this.
Alvin, Manager, Valerie Mason
Takes too long to receive
Takes too long to receive. The color of the jewelry is off.
August 11, 2026
Unprompted review
Reply from Valerie Mason
Hi, thank you for taking the time to share your feedback.
I'm sorry to hear that your order took longer than expected to arrive and that the color of the jewelry wasn't what you anticipated. We understand how disappointing it can be when both the delivery experience and the product itself don't meet your expectations.
We appreciate you bringing these concerns to our attention, and we'd like the opportunity to look into your order and better understand what happened.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for giving us the opportunity to look into this.
Alvin, Manager, Valerie Mason
I blamed the green on matcha powder
I told my boyfriend the green on my finger was from matcha powder. That is a real thing I said, out loud, because I was embarrassed. That was my old ring. This one I've had for months and my hands are clean.
August 4, 2026
Unprompted review
Reply from Valerie Mason
Hi Hattie, thank you so much for your wonderful review!
We absolutely loved reading this—and the matcha excuse genuinely made us laugh! 😂 We're thrilled to hear that your Valerie Mason ring has been treating you much better and that you've been wearing it for months without experiencing the same issue.
It's always wonderful to hear when a piece becomes an everyday favorite, and we truly appreciate you sharing such a funny and personal experience with us.
Thank you for choosing Valerie Mason, Hattie! We hope you continue enjoying your ring for many more months to come!
Alvin, Manager, Valerie Mason
First and foremost customer service is…
First and foremost customer service is phenomenal they made sure to answer and respond in a quick and easy time frame. The bracelets and the ring are just Gorgeous the quality is AMAZING. Shipping was preety fast and the delivery company followed my delivery instructions. I will be placing another order soon. Thank you for such beautiful pieces of Jewelry I am VERY Pleased
August 22, 2026
Unprompted review
Reply from Valerie Mason
Hi Qwany, thank you so much for your wonderful review!
We're absolutely thrilled to hear that you had such a great experience with our customer service and that our team was able to respond quickly and make things easy for you. We're also delighted that you're loving your bracelets and ring and that the quality exceeded your expectations!
It's wonderful to know that your order arrived smoothly and that the delivery instructions were followed as well. Thank you for your kind words and for choosing Valerie Mason. We can't wait to welcome you back for your next order!
Alvin, Manager, Valerie Mason
I'm sorry to report that my tennis…
I'm sorry to report that my tennis bracelet to the stones fell out I only had it for 5 days and I was supposed to be buy one get one free I didn't know I had to order it twice cuz it kept up when I did it it said I owe more money so I was like I'm not going to pay no $90 it was more money so it didn't come out right I just thought if you click on it you buy it you going to get the second one free and I never got that and I'm waiting to hear back from the broken tennis brace ain't heard from nobody so I don't know my first set that I got the black one and I got the three different colors the white green and black the black one broke like 2 weeks later I don't know
August 13, 2026
Unprompted review
Reply from Valerie Mason
Hi Renée, thank you for taking the time to share your feedback.
I'm sorry to hear about the issues you've experienced with your tennis bracelets, especially having stones fall out so soon after receiving them. We also understand your frustration regarding the Buy One Get One offer and the confusion around how the promotion was applied during checkout.
We appreciate you bringing these concerns to our attention, and we'd like the opportunity to personally review your orders, promotion details, and previous communication.
Please email me directly at inquiries@valerie-mason.com with your order details, and I’ll personally review your case and assist you further.
Thank you for giving us the opportunity to look into this.
Alvin, Manager, Valerie Mason
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