Valise Luggage Reviews 457

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift and efficient delivery service, often noting that products arrive on time or even sooner than expected. Many consumers highlight the competitive pricing, finding excellent value compared to other retailers. The quality of the products, particularly luggage, receives consistent positive feedback for being durable, lightweight, and well-designed. People also appreciate the helpful and responsive customer service, which effectively resolves issues. However, some customers also noted occasional issues with delivery, such as items being left unattended or delays despite paying for expedited shipping. A few reviewers mentioned that certain product colors showed marks easily, and some experienced minor damage to their luggage during transit.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Users describe positive interactions with product. Many customers are pleased with the quality, design, and... See more

Price

Customers had positive experiences with price, consistently finding competitive and cheaper prices compared... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the exceptional... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the products for being sturdy, strong, and... See more

Based on these reviews

Rated 5 out of 5 stars

We had a very small delivery window and the case arrived on time. Having used the Samsung case was very hard wearing and looked just as good when we returned after 11 weeks traveling on local transpor... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery of suitcases. Pleased with quality of Bric luggage but haven’t actually tested them yet. Was a little alarmed to read Bric only guarantee for lifetime if bought from them directly …... See more

Company replied

Rated 5 out of 5 stars

Great price and fast delivery, would definite use Valise again. Lovely Samsonite cases- incredibly light and so easy to walk with. Great to spot at the baggage reclaim. Love the colour but wouldn’t ch... See more

Company replied

Rated 5 out of 5 stars

Great brands at competitive prices. The website is very user friendly and for cabin luggage it also gave the current sizes for various carriers. Our case arrived very quickly and was well packaged. I... See more

Company replied


Company details

  1. Luggage Store
  2. Bags and Luggage Store

Written by the company

Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No hassle

No hassle, Goods arrived earlier than expected.

April 8, 2026
Valise Luggage logo

Reply from Valise Luggage

Thank you so much for the great feedback

Rated 5 out of 5 stars

Easy to order

Easy to order, payment options included interest free instalments by Klarna. Item arrived quickly and well packaged. Very much looking forward to gifting the ski bag to my son.

April 7, 2026
Valise Luggage logo

Reply from Valise Luggage

Thank you so much for the great feedback

Rated 5 out of 5 stars

Good price point

Good price point, easy order process and quick delivery. Would recommend this company.

March 30, 2026
Valise Luggage logo

Reply from Valise Luggage

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Happy customer

We had a very small delivery window and the case arrived on time. Having used the Samsung case was very hard wearing and looked just as good when we returned after 11 weeks traveling on local transport around India and Sri Lanka

December 30, 2025
Valise Luggage logo

Reply from Valise Luggage

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Will definitely use Valise Luggage again!

The colour I ordered went out of stock, but I had a phone call to apologise and confirm new stock would be in next week. Didn't need it urgently so that was fine. And bag arrived the following week as promised. Appreciate the proactive communication. Great service! Will definitely use Valise Luggage again!

March 17, 2026
Valise Luggage logo

Reply from Valise Luggage

Thank you so much for the great review!

Rated 5 out of 5 stars

Excellent

Excellent! Ordered at 1pm on the Thursday. Suitcase arrived at 9.39am the next morning. Would recommend

March 18, 2026
Valise Luggage logo

Reply from Valise Luggage

Thank you appreciate the great feedback!

Rated 5 out of 5 stars

Very pleased with quality

Speedy delivery of suitcases.
Pleased with quality of Bric luggage but haven’t actually tested them yet.
Was a little alarmed to read Bric only guarantee for lifetime if bought from them directly … hope Valise carries the same guarantee, but only time will tell.

March 9, 2026
Valise Luggage logo

Reply from Valise Luggage

Thank you appreciate the great feedback!

Rated 5 out of 5 stars

Exceptional service and prices

Exceptional service and prices.
Very happy with the company. Would highly recommend them!

March 12, 2026
Valise Luggage logo

Reply from Valise Luggage

Thank you appreciate the great feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look