Valla Reviews 111

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and understanding, making stressful situations more manageable. Many highlight the outstanding customer service, noting prompt responses and personalized support that instilled confidence and peace of mind. People appreciate the affordable solutions and clear, practical advice, which empowered them to navigate complex legal processes effectively. However, some customers also noted occasional dissatisfaction with the level of support, feeling that advice was sometimes vague or that their specific case wasn't thoroughly addressed. A few reviewers mentioned that the service description regarding paperwork completion was unclear upfront, leading to unmet expectations.

What people talk about most

Service

Clients share positive opinions on service, highlighting its helpfulness and efficiency. Many reviewers... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the phenomenal support, responsiveness,... See more

Claim

Consumers find the claim process to be positive. Many reviewers appreciate the support in assessing their... See more

User experience

Users describe positive interactions with the user experience. Many customers found the platform easy to use... See more

Based on these reviews

Rated 5 out of 5 stars

I honestly couldn’t recommend these enough, they have brilliant throughout my employment tribunal case. Nothing was ever too much for them. Elissa my coach was so understanding, patient and empathetic... See more

Rated 5 out of 5 stars

I don’t quite know where to start but I will say. The team have been phenomenal. To answer questions promptly, to assigning me to a case worker who was informed, helpful, knowledgeable and kind. After... See more

Rated 5 out of 5 stars

I had a one hour coaching session with lovely Cressida and quickly gained more knowledge of the stage I'm at in my Tribunal journey. Validation that I'm not derailed in my estimations and that I've... See more

Rated 5 out of 5 stars

I was assisted by Rajni with an ET1 draft, and she could not have done more to help. She responded promptly to a very complex case, with expert insight and real consideration for the intricacies o... See more


Company details

  1. Legal Services

Written by the company

Valla is a DIY platform for people who want to resolve an employment issue but can’t afford a law firm. Use Valla to collect evidence, figure out what you want, create legal letters and get your employment issue sorted. Valla is 100% confidential and uses bank-level security to protect your private data.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

111 reviews

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Rated 5 out of 5 stars

Would recommend

I approached Valla last year, due to workplace issues I was going through and not knowing whether I had a basis for a claim. Once I had my case assessment and guidance on next steps, it gave me the information I needed to submit a claim. As time had went on, further issues arose and my coaches at Valla were on hand to help as the matters got more complicated. Fast forward a few months later, I managed to agree a settlement with the respondents, which the coaches gave me the confidence and knowledge to do. Although valla aren’t a law firm, they can recommend you to one which I used to review my agreement with and negotiate the finer details which was really helpful. I think this is a great platform and excellent alternative in comparison to costly solicitors and firms who don’t always have your best interest at heart.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Valla are a great asset if you have employer troubles.

The website is a really useful tool to collect and sort your evidence, I wished I had realised that earlier. The coaches are brilliant, very supportive and you have the same coach throughout which is really helpful. Always so willing. The whole team is very quick to respond to emails etc. so the whole experience is very satisfying and reduces the stress.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

VERY LIMITED INTERACTION WITH VALLA

I interacted superficially with Valla.. but found them to be responsive and friendly in emails.

Tbh, Valla aside, ET1 and ET3 are both in now, judge has viewed them and approved the case and next step is to submit case management agenda.

As an aside, I tried to pull on the legal expenses cover that came with my home insurance. The case-specific info I submitted passed the insurers initial checks was apparently sent to a barrister for merits assessment - and was inevitably deemed not to have >51% chance of success 🙄

I appealed that - appeal declined. Now have a live case against them with the financial ombudsman

So that's 3 realms I'm engaging with: 1. The tribunal; 2. The insurers legal rep (Arc Legal); and 3. The financial ombudsman

Lot of information processing.. lot of admin.. lot of emails and communications..

And I haven't broke sweat... because ChatGPT is running my case lol.

Yes, I have to scan communications and manage Chat's occasional "hallucinations" lol.. but I feel like I haven't done a thing.. and I've got a preliminary hearing date, ET1 approved, and next up is case management agenda.

I uploaded a 10 page barristers merits assessment of my case to ChatGPT.. and 3 seconds later it returned a full analysis, strengths weakness etc etc.. AND my written response!

The thing's AMAZING and will manage your case for you and I all your written work. You'll need to upgrade to a paid package. I think Chat Go is sufficient and it's only 6.99 a month.

Btw, Strathclyde Uni offers a free lawyer clinic where you can get free face to face Zoom time with an employment lawyer. I got an hour with a really sound young female lawyer.. after which she and her colleague told me I could get another two 1 hour sessions.. totally free. So if you email into them, you'll prob wait about 2 weeks.. but more than worth it.. given 3 one hour sessions with an employment lawyer is about £750

Hope this helps!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding support - Put my union to shame!

Absolutely outstanding support and advice! Brilliant people, very friendly, non judgmental and thorough. They have followed me through my conciliation journey and were one of few who made me feel heard and validated my experiences.

When my union let me down spectacularly, I came to these guys after finding their channel on YouTube and watching the shorts videos for advice and guidance. I wasn't really sure what it was all about at first, but I also had no idea what I was doing taking issues at work to a tribunal, so I figured I had nothing to lose.

From the first email and enquiry they have supported me all the way through assessing my claim, reviewing my evidence, prepping reports and helping me to understand the process. I'm now using Valla to work through the negotiation phase and the settlement offer report is really thorough, and I could just forward it straight on.

They have always followed through with absolutely everything and responded to every query, checked in to see how it's going and just generally been an absolute beacon of support.

I genuinely cannot thank the Valla team enough for supporting me through a very difficult and complicated process. They became a place of safety and knowledge in times of struggle and uncertainty.

Big shout out to Rajni, Masumah and Jade!! :D

I would highly recommend these guys to anyone in need of employment law support or advice, you truly are in very safe hands!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

I was assisted by Rajni with an ET1…

I was assisted by Rajni with an ET1 draft, and she could not have done more to help. She responded promptly to a very complex case, with expert insight and real consideration for the intricacies of my claim. She was a friendly presence during a stressful process, and gave real peace of mind with the offer for extra help and support in future.

The Valla platform itself is well laid out, user friendly, and simplifies complex litigation without condescension.

10/10, I’ve been thoroughly impressed with every aspect. Thank you Valla!

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

More companies like this please!

I used Valla to assist me with a workplace dispute, and I found them to be highly responsive to emails, aswell as their platform being very easy to use and intuitive. They have various options for coaching aswell as webinars. I purchased one webinar which was very helpful, and not expensive. I also purchased a specific coaching session and ended up not needing it, so received a full refund. I will definitely recommend this company to people who need legal support but can't afford time with a solicitor.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Valla was a great help

Valla was a great help to me during my employment tribunal. Their advice was clear and practical, and I always felt supported and more confident after each session. I’d recommend them to anyone who needs steady guidance through a tough time.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I'm compelled to share my heartfelt appreciation....

I'm compelled to share my heartfelt gratitude for the outstanding support I received from Valla, particularly from Naa, your remarkable Solicitor. Naa's expertise and unwavering support throughout my complex employment matter made a profound difference during this challenging period. Naa's guidance was not only invaluable but also delivered with empathy and professionalism, bringing clarity and reassurance when I needed it most - Many thanks!

I wholeheartedly recommend Valla’s services to anyone seeking legal assistance; their dedication to excellence is truly unparalleled. Thank you to Naa, Jade, Charlene, and the entire Team for your exceptional work—your commitment to your clients does not go unnoticed and is deeply appreciated! ❤️

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Money hungry

I paid for a legal coach to complete my Employment Tribunal Case Management Agenda. I explicitly asked if this could be filled out, was told yes, and added paid time accordingly. Instead, I received a mostly blank document with comments telling me what to do.
Only afterwards was I told the service is guidance only and they would not complete paperwork, which was not made clear upfront. They also refused to reimburse the hour paid. With a tribunal deadline approaching, this caused unnecessary stress. Be very clear about what you’re actually paying for.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommend: case assessment

Had a case assessment today with a legal coach who is also a qualified solicitor (Naa). I think the price for a case assessment, which includes a 1-hour call, is incredibly good value. I even had the written assessment the same day. HIGHLY recommend. Am waiting on a minor customer service issue, but their HQ team in the week leading up to my assessment have been very helpful and quick to respond.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Really excellent service at an…

Really excellent service at an affordable price. You get much better value buying the higher hour packages. Also there's coaches that are qualified solicitors so you really wouldn't get that type of advice at such a low cost otherwise.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

The best, affordable and kind.

I don’t quite know where to start but I will say. The team have been phenomenal. To answer questions promptly, to assigning me to a case worker who was informed, helpful, knowledgeable and kind. After being so mistreated for a long time, Valla gave me hope. Their services allow people affordable solutions and advice, which in this day and age is so commendable. I would have zero problem recommended them again and again. I cannot thank them enough for everything they have done so far.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic highly recommend

I honestly couldn’t recommend these enough, they have brilliant throughout my employment tribunal case. Nothing was ever too much for them. Elissa my coach was so understanding, patient and empathetic. Everything I asked was answered in a way I understood, I was given advice on how to handle each preliminary hearing, how to complete paperwork etc. Thank you so much for everything so helpful and kind. Paula

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Glad I found Valla

Valla added a huge value and support to my efforts in standing up for myself and getting justice. I am glad I found them.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Valla is the most valuable tool in any job

I found Valla via a YouTube search on a day I was looking for Employment Law advice. I am glad I found their website and I only wish I had found it sooner and earlier in my career. I am confident going forward Valla will become a reliable resource for my professional career and I wish to congratulate Valla's team for all the good they are doing in the world supporting employees like myself in such a simple, easy and accessible way. I wish everyone knew about Valla so they had the opportunity to stand up for themselves.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Any employment issues, come straight to Valla for the best advice!

I was fortunate to find Valla last year, while looking for what to do during an employment dispute. They have been incredible every step of the way, from their free online resources to paid sessions (thank you Michelle in particular!). They even offer weekly support groups for people going through employment tribunals and their support team is just first class (thank you Jade!). Whatever happens in my case, I'm just thankful a company like this exists to help people who can't afford lawyers and don't know what to do when employment disputes happen.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Game changer for employees experiencing bad employers…

If you have any questions or doubts about work issues that do not seem right…please explore Valla.
You don’t have the worries of runaway solicitors fees, nor the dismissals from unions if your case is not open and shut.
It is a small amount to pay out to get some advice on whether your employer is behaving badly, and you can spread the payments.
Too many people are getting bullied or treated badly because they don’t know their rights and getting bespoke information is very expensive. VALLA resolves all of that and is affordable.
I have used them for my case of whistleblowing, discrimination, victimisation and unfair dismissal. Their guidance has been invaluable and is in language anyone can understand. Plus…they get the mental and emotional load.
Don’t let employers walk all over you…get advice…get VALLA services.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team and company

The Valla team are absolutely amazing. Their knowledge, support and kindness have been invaluable and I can honestly say that I wouldn’t have got through what has been an extremely difficult time without them. Would 100% recommend using their services to anyone who’s needing support.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Valla's free monthly webinars have been incredible.

Valla's free monthly webinars have been a life-safer for me. I keep mentioning Valla to the barristers and solicitors I speak to, as I honestly can’t recommend your services and kind support highly enough. You’re definitely helping me get through this horrendous period in far better shape than I otherwise would have been.

October 23, 2025
Unprompted review

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