Fraud
Wrong model on the jacket.
Wrong colour on the jacket.
Wrong size. A Chinese medium where the sleeves stopped halfway at the wrists.
So I did not receive the item I ordered.
After that, I sent several emails where I clearly asked to make a complaint. Instead of handling the complaint, they tried to negotiate it away.
First store credit.
Then 20 percent back and I keep the jacket.
Then 30 percent.
Then 40 percent.
Otherwise, I have to pay myself to ship their incorrect product back to China.
That is the whole setup.
You pay.
You receive a garbage product that does not match the website.
Then they try to wear you down with long, warm, completely ineffective emails until you accept store credit or a partial refund.
It does not even seem like real customer service. It sounds like a fake front with AI generated replies in several languages. Warm tone. Zero real responsibility. Just soft text around the same cold message: the customer must carry the cost.
So:
1. Do not order anything from Valmont Wear.
2. If you already have and received the wrong item, do not negotiate with “customer service”. Document everything and contact your bank directly. Report the purchase as “not as described”.
Read the reviews here on Trustpilot. This does not look like an isolated mistake. The same pattern keeps appearing: wrong product, wrong size, poor quality, returns to China, partial refunds and customer service that tries to wear people down.
There also seem to be earlier similar names and variants connected to the same type of setup, for example Valmontimode, Valentimode, Lozenda Fashion, Luna Mae, Verouxmode, Eliaromoda, Anciennemonde, Labels of Amsterdam, Optimum Choice Shop and Lasson Living. Hello Trustpilot? Do you not see that these companies seem to have fake five star reviews while running the same type of fraud? Whether this is a greedy solo operator, some dropshipping person in the Netherlands, or a larger network, I do not know. But the form is clear.
European facade.
China logistics.
AI customer service.
Return friction.
The customer carries the consequence.
There will probably be a reply under this from “customer service” with exactly the same tone I described earlier: warm, understanding, apologetic, but without any real solution. That is the whole point. It looks human on the surface, but when you demand responsibility, there is nothing there.
Completely boundaryless.
Completely irresponsible.
Very cynical.
Almost sadistic?
Action: we put the cost on you.
Language: we care about you.
Action: we make the return unreasonable.
Language: we want to help you.
Action: we wear you down.
Language: we appreciate your feedback.
Clear fraud.