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See what reviewers are saying

Rated 1 out of 5 stars

Stay away from them. We made 2 transfers with them over the weekend. They released the small amount but for some reasons they won't release our own money unless we provide documents. We will take it... See more

Company replied

Rated 1 out of 5 stars

The worst service I’ve ever experienced, by far. The endless questionnaires. The not really understanding the requests or responses is insane. I have been going back and forth with them since the 11th... See more

Company replied

Rated 1 out of 5 stars

I experienced difficulties during my first trade here, some con people but Steve••~~~~BLY helped me through the process

Company replied

Rated 5 out of 5 stars

Started using VALR Exchange recently and i already feel i made the right move. The app is smooth, easy to use, and gives off a professional vibe. VALR offers an impressive Futures trading platform wit... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

VALR is Africa’s largest cryptocurrency exchange by trade volume, serving over 1.3 million users and 1,300 corporate clients. Founded in 2018, VALR offers products including Spot Trading, Futures, Staking, Lending, OTC Trading, VALR Pay, and a world-class API for businesses to build on and high-frequency traders. Headquartered in Johannesburg, VALR is licensed by the FSCA in South Africa, with approvals in Europe and initial approval from Dubai’s VARA. The company has raised $55 million from investors like Pantera Capital, Coinbase Ventures, and F-Prime. For more, visit valr.com


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I'm not happy with the service this…

I'm not happy with the service this platform offers. have been on the platform for a month now, I have deposited close to 35k and everytime it comes to the withdrawal process they ask for more money.

I don't think this is a trustable source.

Is there any way i can get back my money.

June 26, 2025
Unprompted review
VALR logo

Reply from VALR

Hello Varush, we appreciate your review. Kindly contact help@valr.com for assistance. A VALR employee will never ask you to deposit money, trade for you, promise profits, or offer loans.

Also please read through this article for further help: https://support.valr.com/hc/en-us/articles/15419978726172-Safeguarding-your-Cryptocurrency-journey-and-your-VALR-account.

If we are able to assist you, please be sure to improve your star rating.

Rated 3 out of 5 stars

Slow transaction

Indeed the issue below was resolved, albeit three days later.

Thank you

Issue:
I have been depositing my mining profits to VALR for over a month now. No problems. Slow, but no problems. That is until yesterday. When I look in my VALR wallet, it shows a pending transaction. When I open the transaction, the transaction is listed under mempool.space, but with an ETA of "Not anytime soon". But wait....for just $55 it can be confirmed in ~13 minutes. I have checked this transaction with blockchair and from the sending side, no errors and even shows as complete. Contact VALR support and after sending extensive screenshots etc. the answer I get is, be patient we are working on it. I am not a happy customer and "just wait" is not an answer, it is a hope and I don't work on hope when working with money.

June 24, 2025
Unprompted review
VALR logo

Reply from VALR

We are happy to hear that your issue was resolved Paul. Please be sure to contact us at help@valr.com if you have any suggestions on how we can improve.

Thank you for your review Paul. We are sorry to hear about the inconvenience you have encountered thus far. Our team is currently reassessing your query and have replied to you from help@valr.com. If we are able to assist you adequately, please be sure to revisit your rating.

Rated 5 out of 5 stars

If you're looking for a reliable

If you're looking for a reliable, secure, and locally supported crypto exchange, VALR is a top-tier choice. It's built for South Africans but operates with the polish and standards of a global platform.

Highly recommended for anyone looking to trade or invest in crypto with ease and confidence. Thankyou VALR for the smooth transaction ✨

June 1, 2025
Unprompted review
VALR logo

Reply from VALR

We appreciate your 5-star review and positive feedback. We strive to be the best in our field and we are glad to receive your review which reflects this.

Rated 4 out of 5 stars

I am learning how to trade with this…

I am learning how to trade with this app and it is becoming easy, first time it was hard but i didn't give up. I am still learning till today. It is the best app you can trade with and i highly recommend it because it's 200% trustworthy.

February 10, 2025
Unprompted review
VALR logo

Reply from VALR

Thank you for your feedback Boitumelo. Our team is here to assist you with your learning journey. See our help centre https://support.valr.com/hc/en-us or contact our support team at help@valr.com. If we are able to help you, please be sure to give us 5 stars!

Rated 5 out of 5 stars

Naya


I've been using Valr for about a year now and it's great. Moved from other crypto apps to explore alts on Valr (they have a much wider selection) and never went back. Luno definitely has more features (I hear they're moving into banking as well now, not sure how that works) and is probably a little easier to use but Valr has a better fee structure in general. Chatted with customer support once about questions I had and they were prompt and helpful in their responses. I can't get much deeper than that as I don't know much more about crypto haha.

June 5, 2025
Unprompted review
VALR logo

Reply from VALR

Thank you for your honest and insightful review Nadine. We hope you continue to use our platform. We are always available to assist you at help@valr.com.

Rated 5 out of 5 stars

User Friendly

If you're looking for a reliable, secure, and locally supported crypto exchange, VALR is a top-tier choice. It's built for South Africans but operates with the polish and standards of a global platform.

Highly recommended for anyone looking to trade or invest in crypto with ease and confidence

🌟🌟🌟🌟🌟
Super smooth and reliable!

VALR has been amazing for my crypto journey. Super easy to use, deposits and withdrawals are fast, and the fees are low. I feel safe using it, and the support team actually responds when you need help.

If you're in South Africa and want a trusted exchange, VALR is definitely the one. Highly recommend!

June 5, 2024
Unprompted review
VALR logo

Reply from VALR

Thank you for choosing VALR Ricardo! We greatly appreciate your thorough review of our platform. We hope you continue to enjoy your experience with us.

Rated 5 out of 5 stars

The best trading application

The best trading application, very low fees, very fast withdrawals and deposits, that's why I use this

May 27, 2025
VALR logo

Reply from VALR

We always aim to be as efficient as possible. Thank you for your review Jimmy!

Rated 3 out of 5 stars

Goodd project

May 24, 2025
Unprompted review
VALR logo

Reply from VALR

Thank you for your review Nizar! If you are still enjoying our platform please be sure to improve your star rating. If you need any assistance, we are available at help@valr.com.

Rated 5 out of 5 stars

I have been using VALR since last year

I have been using VALR since last year. It is a user friendly app and made lot of profit from it. I highly recommend it to those who want to start trading.

July 18, 2024
Unprompted review
VALR logo

Reply from VALR

Thank you for your review Stephen. Please keep in mind that VALR will never guarantee returns or profits.

Rated 5 out of 5 stars

Top Crypto Platform Fast, secure, and user-friendly—VARL Crypto stands out!

VARL Crypto is an exceptional platform that combines cutting-edge technology with a user-friendly interface. From seamless transactions to robust security features, it offers everything both beginners and seasoned investors need. The team behind VARL is responsive and transparent, constantly updating users and improving the platform. With impressive performance, innovative features, and a strong vision for the future, VARL Crypto stands out as a top-tier choice in the crypto space. Highly recommended!

May 14, 2025
VALR logo

Reply from VALR

Our team really appreciates your 5-star review John. Wishing you happy trading. If you need any assistance, please be sure to contact us at help@valr.com.

Rated 5 out of 5 stars

Impressive First Impression!⭐⭐⭐⭐

Started using VALR Exchange recently and i already feel i made the right move. The app is smooth, easy to use, and gives off a professional vibe. VALR offers an impressive Futures trading platform with up to 40x leverage and zero-fee promotions that really stand out. The app is smooth and easy to use, and the API for automated trading is a great feature for anyone looking to level up their crypto game. Highly recommended! ❤️👍

May 15, 2025
Unprompted review
VALR logo

Reply from VALR

We are so glad that you are enjoying our exchange and all it has to offer. Thank you for the ⭐️⭐️⭐️⭐️⭐️ review! 💙

Rated 5 out of 5 stars

Excellent App ❤️👌

Great app with an excellent UI design and fast withdrawal times for crypto exchange. Love that is also allows one to shop with crypto direct via App. ❤️

May 15, 2025
Unprompted review
VALR logo

Reply from VALR

Thank you for your 5-star review! We are so happy to know that you find our platform user-friendly. Please be sure to recommend it to your friends!

Rated 5 out of 5 stars

Trusted platform

Trusted platform. Used and tested.

February 9, 2025
Unprompted review
VALR logo

Reply from VALR

Hello Tashir! We really appreciate your positive feedback and 5-stars. VALR is committed to maintaining this trust with our customers. Should you ever have any concerns, please be sure to reach out to help@valr.com. Wishing you a wonderful day further.

Rated 1 out of 5 stars

NEVER EVER use VALR to trading platform

NEVER EVER!! Use this trading platform to trade people unless you want to lose your money. Okay. You have been warned. They don't care about their traders and just bring a bad reputation to the Forex trading industry even when you only use their platform as a channel to get your money from another trading platform to your bank account they'll steal your money and make it seem like, on their app main page it's still there when its NOT. Absolutely a bad trading platform!!!

December 18, 2024
Unprompted review
VALR logo

Reply from VALR

Hello Samantha, our team is dedicated to ensuring a safe and user-friendly exchange. We are truly sorry to learn about the difficulties you are experiencing with our platform. We would appreciate it if you could share more details about the situation so we can address it. Please look out for an email from help@valr.com. Your feedback is important to us, and we aim to enhance our service for you.

Rated 1 out of 5 stars

Lack of support

I've been dealing with VALR for many years and never had a problem. However this changed. I am trying to withdraw crypto to my wallet and am unable as all the transactions expires. I've logged various support tickets and also left a message on their Facebook page and even sent an email to help email address. I get no response and the tickets being closed without being attended to. Event trying to use the online chat feature route me to log a support ticket and am to this day, unable to get any support.

January 17, 2025
Unprompted review
VALR logo

Reply from VALR

We appreciate your feedback and we are sorry to hear about the challenges you've faced with your withdrawals. Our team values your input and is committed to enhancing our service. As our team was able to resolve your issue, we would be grateful if you could update your star rating. Thank you Andre

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