Valuchi Reviews 

Reply from Valuchi

Jul 15, 2024

Hello Helen,

Thank you so much for your wonderful feedback about your recent experience with Valuchi! We're thrilled to hear that you found our products to be of fantastic quality and that they arrived within a week.

It's great to know that the watch you received was exactly as described on our website, with beautiful design and accompanied by full paperwork. Your satisfaction means a lot to us, and we're delighted that you had a positive experience.

We look forward to serving you again in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.

Thank you once again for choosing Valuchi.

Best regards,

Airyl
Customer Care
Valuchi

Reply from Valuchi

Jul 15, 2024

Dear Abdulhaleem,

Thank you for updating us on your experience with the Lunar Calendar watch from our website. We apologize for the discrepancies you encountered upon receiving it and for any inconvenience caused during the return process.

I'm pleased to confirm that we have been in contact through email, and your refund has been processed.

Your satisfaction is important to us, and we appreciate your patience and understanding throughout this matter. If you have any further questions or concerns, please feel free to reach out to us directly at info@valuchiwatches.com.

Thank you for your understanding.

Best regards,

Airyl
Customer Care

Reply from Valuchi

Jul 15, 2024

Hello Neve,

Thank you so much for your glowing feedback about our products! We're thrilled to hear that you found the watches, box, authenticity cards, and packaging to be of amazing quality and very smart-looking.

Your satisfaction is our priority, and we're delighted to know that you feel your purchase was worth every penny. We look forward to serving you again in the future.

If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to help!

Thank you once again for choosing Valuchi.

Best regards,

Airyl
Customer Care
Valuchi

Reply from Valuchi

Jul 15, 2024

Hello,

Thank you so much for your wonderful feedback about your recent purchase of the Valuchi watch! We're thrilled to hear that you found it elegant, with amazing quality, and a beautiful design and color.

We're delighted that the ordering process was easy for you and that you received your watch in just one day all the way to Dubai. It's great to know that you found the packaging as elegant as the watch itself.

It's also heartening to hear that a representative from our company contacted you afterward to ensure you received your order. Customer satisfaction is very important to us, and we're glad we could provide you with a positive experience.

We appreciate your support, and we're excited to bring more designs to the table in the future! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you once again for choosing Valuchi.

Best regards,

Airyl
Customer Care
Valuchi

Reply from Valuchi

Feb 26, 2024

Dear Arjun,

Thank you so much for your kind words! We're thrilled to hear that you love your watch and that it has met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your watch!

Best regards,

Airyl Uarte

Reply from Valuchi

Jul 15, 2024

Hello Marcelino,

Thank you so much for your fantastic feedback about our watches! We're delighted to hear that you have the full collection of silver and rose gold watches and that you find them to be the best ever.

We appreciate your special mention of Mr. Kelvin for his support and professional customer service. Ensuring quick and accurate delivery is a priority for us, and we're thrilled that your recent order placed on 02/1/2024 was received promptly today.

If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We're always here to help!

Thank you once again for choosing Valuchi.

Best regards,

Airyl
Customer Care
Valuchi

Reply from Valuchi

Feb 26, 2024

Dear Josh,

Thank you for bringing this matter to our attention, and we apologize for any inconvenience you experienced with your recent order.

We understand your frustration regarding the delay in delivery, especially during the busy holiday season. While we strive to meet our delivery estimates, occasional delays may occur due to factors beyond our control, such as increased shipping volumes and holiday schedules.

Upon reviewing your order, we confirmed that it was indeed dispatched within the specified timeframe. However, we regret that it did not reach you as promptly as expected. We apologize for any disappointment this may have caused, particularly regarding your Christmas plans. According to the tracking "https://www.ups.com/track?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=nl_NL&InquiryNumber1=1Z3TB8N10400015013&requester=ST/trackdetails" it was delivered just after the Christmas on December 27.

We want to assure you that customer satisfaction is our top priority, and we take feedback like yours seriously. In light of your experience, we have reviewed our shipping processes to identify areas for improvement and prevent similar issues in the future.

Regarding your refund, we appreciate your cooperation in returning the item to us. Your refund has been processed, and you should see the funds reflected in your account shortly.

Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.

Best regards,

Airyl Uarte
Customer Service

Reply from Valuchi

Feb 26, 2024

Dear Olena,

We're reaching out in response to your recent review regarding your order with us. Firstly, we sincerely apologize for any inconvenience or frustration this situation has caused you.

Upon reviewing your order, we confirmed that your order was indeed delivered, as evidenced by the tracking information provided by our shipping partner, DHL. You can track your order using the following link: https://www.dhl.com/nl-en/home/tracking/tracking-express.html?submit=1&tracking-id=4705468666.

We understand that sometimes issues may arise during the delivery process, and we're truly sorry if there was any miscommunication or delay in our response to your inquiries. We strive to provide prompt and efficient customer service, and we regret if we fell short of your expectations in this instance.

Regarding the chargeback, we want to assure you that we take such matters seriously and investigate them thoroughly. Unfortunately, despite our efforts to resolve the issue and provide evidence of delivery, the chargeback was still processed, resulting in a loss for us.

We value your feedback and take it as an opportunity to improve our processes and communication channels. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly at info@valuchiwatches.com.

Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience throughout this process.

Best regards,

Airyl Uarte

Reply from Valuchi

Feb 26, 2024

We're delighted to hear that you're completely satisfied with your watch and that it's worth every penny! Thank you for choosing our brand. If you have any questions or need further assistance, feel free to reach out. Enjoy your timepiece!