Valuchi Reviews 

192
•
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

I had an issue with my watch where I noticed a manufacturing defect on the dial. I contacted Valuchi, and their customer service team, especially Rehana, handled the situation professionally and... See more

Rated 1 out of 5 stars

Their customer service is the worst I've ever seen. Tried to cancel an order, they never responded and sent the watch instead of reading their emails. Tried to return the watch and they ignored my mes... See more

Rated 1 out of 5 stars

Be aware! These are overpriced dropship watches made in Shenzhen China and is of low quality and are not "Luxury" at all. Save your money and buy a watch of a respectable brand like Seiko, Orien... See more

Rated 2 out of 5 stars

Valuchi created a limited edition Qatar edition, I pre ordered it and then when it released I ordered immediately (07-14-2025). After 3 days I received an email about how it sold out. We’re about a we... See more

Company details

  1. Watch Store

Written by the company

We are on the mission to deliver high-end watched for down-to-earth prices.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

192 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(192)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Be careful it is a scam

Be careful it is a scam, they don't deliver the watches or the money back.

The reference I ordered is #23948 from more than a year ago, I have received not the money back even that I got confirmation that the warehouse received the watches back.

December 18, 2022
Unprompted review
Valuchi logo

Reply from Valuchi

I apologize for any confusion or inconvenience caused by the issues you have described. We take customer satisfaction very seriously and we are sorry that we did not meet your expectations. We have refunded your purchase as a gesture of good faith and we regret that this process took longer than it should have. We would like to assure you that we have taken measures to prevent similar issues from happening in the future.
If you have any further concerns or issues please reach out to our customer support team and we will do our best to resolve the matter. Thank you for bringing this to our attention.

Rated 2 out of 5 stars

This is a scam

This is a scam. They took to mick to get the order to me and now asking for £50 import charge to have the watches.

Any guidance in getting money back

December 14, 2022
Unprompted review
Rated 2 out of 5 stars

Watch quality is mediocre

Watch quality is mediocre, but certainly not luxury and overpriced for what it is. Money would be better spent on a reputable brand.

December 8, 2022
Unprompted review
Rated 1 out of 5 stars

Really bad company

Really bad company, I have returned the watch for almost three weeks ago, never got the refund back!!! Plus the guy who made the company is supposedly from Holland while the watch is coming from Dubai?? Sounds super fishy to me and I am still waiting for my money back! DO NOT BUY!!!

September 6, 2022
Unprompted review
Valuchi logo

Reply from Valuchi

Dear Alex,

Thank you for your feedback and your concerns. We appreciate your patience regarding the refund process.

To clarify, we operate with multiple warehouses located in Dubai, Netherlands, UK, and Ireland from where we ship our products. This is part of our global distribution strategy to ensure efficient delivery to our customers worldwide.

Regarding your refund, I can confirm that it has already been processed. Please allow a few business days for the refunded amount to reflect in your account.

If you have any further questions or need assistance, please feel free to reach out to us directly at info@valuchiwatches.com.

Thank you once again for your understanding and for choosing Valuchi.

Best regards,

Airyl
Customer Care
Valuchi

Rated 1 out of 5 stars

Purchased the watch ,well packed…

Purchased the watch ,well packed ,lovely presentation,but then to see it’s not working,I have reported it already and still waiting for someone to come back to me, probably the battery is gone but why wasn’t it checked before leaving the stores ?

July 21, 2022
Rated 1 out of 5 stars

I bought Valuchi Ice on June 18th…

I bought Valuchi Ice on June 18th through Instagram.
The purchase product is 35046 and the order number is 64TLFPBL5H89VB2:2139248.
I live in Korea. However, I have not received any product delivery information yet.
I really want to receive the product I ordered as soon as possible.
please send to me invoice number.

July 5, 2022
Valuchi logo

Reply from Valuchi

Dear sir/madame,

Thank you for reaching out regarding your order of the Valuchi Ice (Product #35046) placed on June 18th through Instagram. I apologize for any inconvenience caused by the delay in receiving your order.

Can you please confirm if you have received the parcel at all?

Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.

Best regards,

Airyl
Valuchi Customer Service

Rated 5 out of 5 stars

very nice

very nice.
very well design with low price "luxury"

its a good looking Watch
got mine after 7 days
it is what you pay for !!
thats luxury for you.

May 26, 2022
Unprompted review
Rated 1 out of 5 stars

Be aware!

Be aware! These are overpriced dropship watches made in Shenzhen China and is of low quality and are not "Luxury" at all.

Save your money and buy a watch of a respectable brand like Seiko, Orient, Tissot or Hamilton to name a few, They offer the best quality for the money.

Update: 2023 this review got reported they got trigged and couldn't handle the truth typical shady business practices.

November 24, 2021
Unprompted review
Rated 1 out of 5 stars

All the 5 star reviews are fake

All the 5 star reviews are fake. These watches are worth $35 at most; you can pick up any number of like pieces on AliX for that price. For what Valuchi is asking and claiming you could buy a real watch from a real watch maker.

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

My best watch among my luxury watch collection

When I've order first, it had some issues with shipping, I was skeptical but want this watch so hard that I've continue to contact the Valuchi support and finally watch was sent by express shipping. I received my watch with a free gift as an apologize for the issue. What a nice gift (watch box) and the watch was itself a dream that became real. Excellent quality, look like a $10000+ luxury watch, I own several Breitling, Seiko, Rolex, luxury swiss brands you name it but the Valuchi is my prefered, not my daily watch because I take care the Valuchi like a luxury brand watch and I wear it only for dinner in restaurants, meeting with business men and women... I will buy again for sure!

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

The leading company at the affordable market of watches

I was part of the crowdfunding campaign and was part of the first groups that received the watches. There is no denying that some models had problems, but the seriousness and maturity that the company dealt with the adversities is worthy of five stars. In the end, the company's clear concern for its customers remains. In the future, I will buy without thinking twice, as I believe the company has learned from its mistakes and has proven to me that an open relationship with the customer is the path to loyalty.

June 12, 2021
Unprompted review
Rated 5 out of 5 stars

Christmas present perfectly successful

I bought the Valucchi Watch in december as a christmas present for my boyfriend. I’d say that it was pretty fast delivery (around 6/7days). Their client service is very serious and friendly, as I had write the wrong delivery adress. Anyway, the final result: My boyfriend is very very happy with his watch. I would recommend it for sure!

March 25, 2021
Unprompted review

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