ValueBasket.com Reviews 5,604

I bought a $250 watch from them over 10 weeks ago now and after dozens of emails back and forth, in which they promised my money back, now they send me emails announcing their liquidation.
DO NOT EVER BUY FROM THEM

My Nexus Tablet was sent to them for repair in May 2016. They have been lingering around on the email replies, Now they are not even contactable.

I send my Sony Xperia Z3 Daul for repair and it seems that I've been cheated! There's no chance I'm going to get my phone back! How could they do this? Are they human? Bad Bad Bad.

However, I believed that we all have our own decency within and I hope that they will return my phone ASAP! Still we can live and hope!

Just to update everyone, I've managed to made contact with the administrator and finally got my phone back before Xmas!

it on Warranty , I've sent my Asus zenfone 6 back to their repair in Hong Kong and no sign of them at all.the business look like it closing down because of the website and you can't talk to anyone on the phone and email because they have technical issues. it been 3 week and i don't know where my phone is and how long it would take to fix it. it should take 1 month to fix an item if it take 3 month then give me an new one or my money back

THIS IS BAD Business

Hi ,

I am highly disappointed as we placed the order for phone and was waiting more than 8 weeks. Tried to call the customer, horrible service the lady called Alice was rude and disconnected the phone without giving us the delivery date. We then cancelled the order and it's been nearly 4 weeks now we didn't get the money back and we coudn't contact Value basket via phone and via website. I NEED MY MONEY. PLEASE RESOLVE. I am scared that we are being cheated here. Ticket ID: RVI-115-87979

I placed an order with VB a year ago and had no problems with them - I got the phone I wanted for a very good price. As such I had no issues placing another order with them in early June. With two weeks passing and no notice of dispatch I contacted them and following some to and fro I decided to cancel my order as it was a gift. Nearly 6 weeks from requesting a refund I still had no money back from VB except the same BS everyone here is dictating- problems with this department causing delays. In the end I contacted my bank and they decided/managed to give me a refund despite the transaction being carried out on my debit card. I would suggest those in a similar situation contact their bank as I have absolutely no belief VB will give your money back!

I've never had a problem with ValueBasket. I get my photo equipment from them at a great price, I've even bought a camera (I was worried but it arrived in good time and as expected - new in the box) I will continue to use Value Basket as I can get exactly what I need at a better price than anywhere else.

I've sent my phone back to their repair centre and no sign of them at all.
I have sent many emails, the customer service is not operating at all.
If anyone have any idea how to get it back, please reply.

Never ever buy from valuebasket, because they dissappear with your money, I had ordered online a cell to gift to my girlfriend, on 13 th june n now its 3 rd aug 2016, its nearly one n half mnth, i even had a chat with customer support, they said " as a appreciation for your patience we are giving you free adaptor with your product" i said il wait coz i had ordered once earphones n it took nearly 1 mnth,
now even the online site for value basket not working and cant even contact them, please if anybody has lost money through these, please contact your bank soon, they will deal with it, I got my hard earned money, thanks to god, and to the lyods bank,.

Thanks to my pipuu also for your support

I have file an online cyber crime report to Hongkong police . plz file your report/incident to them. I receive email from them that they are taking this matter serious.
here is what they wrote:
Thank you for your e-mail. The matter is now receiving attention by the
Hong Kong Police. The responsible officer handling the matter will contact
you when necessary.

Yours faithfully

iPOL Centre
for Commissioner of Police
plz provide them more evidence/ information if you have any. You guys can google Hongkong police cyber crime section or report cyber crime to hongkong police

Its a con. simple as that

I have canceled order and asked for refund since They had never shipped out my order.

In the end, They has never refund the money. I lost 700USD.

ValueBasket is just Fraud or Robber.

I made an order on 21st June of a Sigma lens 18-35mm 1.8 which costed 579,99€ and it was never shipped.

I contacted many times by email and they said always the same. Like a template message in Spanish saying that they were trying to send it as soon as possible and asking sorry for the delay with the justification that they were very busy.

Called by phone (Maltese number, the only available at the moment) and they said to call in the end of the week if the situation remains the same. Trying to call last friday... Nothing. Site not working. Arrived to this site and can see man others in the same lame situation. It's a shame. 579,99€!!!!

It was not the first time i bought on valuebasket, in the last 2 years i ordered two canon cameras, a gopro and a canon lens and never had problems. Everything arrived well packed and safe.

Now this bad, really bad situation...
Still can't believe, still don't know what to do. Hopeless?

531,90€ for iPhone SE ordered 25 June2016 never received. Canceled order and asked for refund - also not received. Now get email saying company's going into liquidation meeting 9 August 2016. Will try asking my bank to see if they can help. Otherwise don't know where to turn?

Freinds
Plz， dont dont dont dont ever try this rubbish company plz. They never give you what you bought. It's a rubbish fraud company. This rubbish website wasted me 2 months of time and never gave my money back. I was lucky that my bank helped me with the refund. But, never try this rubbish fraud. It can bring you angry, disappoint, endless waiting, trouble, but not goods.

Similar experience to others. Regret not checking before placing order.

Ordered a camera lens that was in stock and guaranteed despatch within 5 to 8 days. Still not sent 4 weeks later despite promises, so cancelled order and was advised refund would appear in a few days. Another 4 weeks and still no refund despite more promises.

I had paid by credit card so contacted the bank and started the dispute process. Got my money back within a week. This is the only way to get a refund, don't let it go on too long before doing this.

Stay away from this outfit.

Made this order a couple of weeks ago. Should have been shipped in 2-5 days.

Nothing.

Chased after a week and got standard reply. Order finally moved into picking state.

Now site is "Out Of Service" and can't cancel or request refund. Thankfully I paid with a credit card. Raised it with my bank so hopefully I should get my money back soon.

I send the phone in warranty to Value Basket already almost 2 month ago, since it had a well known production problem, and they agreed to repair. I didn't receive anymore any meaningful communication from them regarding the status of reparation. If I write now I receive automatic reply. Also the phone number is not working.. I don't know anymore where is my phone,
An other time that I bought something from Value Basket, it was supposed to arrive in 5 days.. I received after 2 months..

My adventure with the shop is similar to many others. 20.06 I sent a request to cancel the order after 2 months of waiting for the ordered equipment. During this time, the phone in my case: Sony Xperia Z3 + was, and is still available on the amount at the moment 3 pcs., And lead time, "we send usually within 2-6 days," nothing but order. After a week, and another sent warnings, someone kind I wrote that my decision is respected and your order has been canceled, a refund will take up to 7 working days, then the question was about the next 5 until the end of the administration of the terms replaced the information that you have a problem with the system settlement and, of course, immediately after the repair refund will be made. I do not have money today, and considering all the opinions I do not have too much hope for their recovery.

placed my order with them in April 2016 did not receive my goods requested a refund have sent over 25 emails and am still not received my money back