Competitive pricing, healthy stock levels & definitely no complaints on the customer service. Sales team know their stuff and always prioritise your enquiries, even if they are small value. We have be... See more
Company replied
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placed order paid for 1-2day delivery day 4 still not received order, contacted them advise problem sourcing 1 items, why i wasn't contacted to give me chance to source elsewhere?. advised pre 9am del... See more
Company replied
quick, and they have everything you need. It is just one small detail; they are losing business because they don't have the means to pay on account, so they will always have small orders because no o... See more
Company replied
First time I used this company Order was really easy to do. Unfortunately the item was out of stock and reordering would be too long. Ryan sorted out galvanised instead and they were delivered on... See more
Company replied
Company details
Written by the company
ValvesTubesFittings.com is the online element of Besseges (Valves, Tubes & Fittings) Limited. We've been trading since 1988 and are a trusted online supplier of high-quality pipeline products. We're known for our extensive inventory, competitive pricing, and exceptional service. Our range includes mild steel, carbon steel, stainless steel, plastic, copper, and much more, ensuring we meet the needs of various industries.
Contact info
Jackson House, Turner Lane, OL6 8LP, Ashton-under-Lyne, United Kingdom
- 01613432225
- sales@valvestubesfittings.com
- valvestubesfittings.com
4.1
Great
43 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
great website! but shocking aftersales and dispatch
placed order paid for 1-2day delivery day 4 still not received order, contacted them advise problem sourcing 1 items, why i wasn't contacted to give me chance to source elsewhere?. advised pre 9am delivery would now be prioritised. bare in mind the factory shut down was the next day. items turned up just before 15.00hrs next day. useless no refund to fast delivery.
January 30, 2025
Reply from Besseges ValvesTubesFittings
Dear Gary,
Thank you for taking the time to leave us a TrustPilot review. We’re pleased you found our website easy to use, but we’re sorry to learn that your delivery was delayed.
Your order was placed with standard delivery, which typically arrives within 1-2 business days. Unfortunately, there was a delay in dispatching your order, and despite upgrading it to a pre-9:30 AM service, the courier was unable to meet this service.
We take full responsibility for these delays and acknowledge that they fall short of our usual standards. Please accept our sincere apologies for any inconvenience this has caused. Our team has emailed you with further details and a credit covering the delivery charge plus an additional amount as a goodwill gesture.
We truly appreciate your feedback and the opportunity to make this right.
Best regards,
The Besseges ValvesTubesFittings Team
100%
Competitive pricing, healthy stock levels & definitely no complaints on the customer service. Sales team know their stuff and always prioritise your enquiries, even if they are small value. We have been working with Besseges for many years and I must admit they have never let us down. Their driver is also a very nice man who has a good relationship with our warehouse team.
February 13, 2025
Unprompted review
Reply from Besseges ValvesTubesFittings
Thanks for writing such a detailed review of your experience with us over the years Lewis!
We're glad to know that our stock levels and service meet your needs, and our team will be happy to see your comments.
Thanks,
The Besseges Team
Always great service
February 13, 2025
Unprompted review
Reply from Besseges ValvesTubesFittings
Hi Claudia,
Thanks for leaving us a 5* review.
It's good to hear you appreciate the service our team offers.
Thanks,
Besseges VTF
Great supplier the service and…
Great supplier the service and communication level is 1st class, nothing is too much trouble i found very honest and genuine.
February 12, 2025
Unprompted review
Reply from Besseges ValvesTubesFittings
Hi Susan,
Thanks for taking a few minutes to share your feedback. We're glad to see you find our team helpful.
Thanks,
The ValvesTubesFittings Team
First time I used this company
First time I used this company
Order was really easy to do.
Unfortunately the item was out of stock and reordering would be too long. Ryan sorted out galvanised instead and they were delivered on the Monday. This worked out to be fine for our job.
Many thanks again
January 22, 2025
Reply from Besseges ValvesTubesFittings
Hi Rob,
It's great to hear you had a positive first experience buying with us. We're glad everything went smoothly and Ryan sorted everything for you.
You know where we are if you need us in future.
Many Thanks,
The ValvesTubesFittings.com Team
Perfect
Perfect - Right by the book.
Tip: You need a tracking so I an see where the package is in the system.
A customer from Denmark.
January 7, 2025
Reply from Besseges ValvesTubesFittings
Thanks for leaving a 5* review for us Kim, we appreciate you taking the time to do this.
We've had a quick look at the tracking issue you mentioned, it looks like your order was placed for collection. Only the courier you used would be able to provide your tracking number.
We hope this clears up any confusion and look forward to dealing with you in future!
Thanks,
The ValvesTubesFittings Team
Excellent Service and Delivery
I have used Bessages on multiple occasions. Very knowledgeable staff and always helpful. Excellent Service and Delivery times and keep me updated through the order process.
December 2, 2024
Unprompted review
Reply from Besseges ValvesTubesFittings
Thanks for the review, Andy.
We're pleased to know you find the service and communication from our team helpful.
You know where we are in future.
Thanks,
The ValvesTubesFittings Team
Great service always ready to help.
December 4, 2024
Unprompted review
Reply from Besseges ValvesTubesFittings
Thanks for leaving us a 5-star review, Lee. It's much appreciated, and we're glad you find the team helpful.
We hope to deal with you again soon!
Thanks,
The ValvesTubesFittings Team
Besseges VTF are always very helpful
Besseges VTF are always very helpful. Their prices are reasonable, the website works great and delivery is quick
November 1, 2024
Unprompted review
Reply from Besseges ValvesTubesFittings
Hi Matt,
Thanks for taking the time to share your opinion, we're pleased that you find our website useful and our pricing competitive.
You know where we are if you need us in future.
Many Thanks,
The ValvesTubesFittings.com Team
Ordered from overseas and experienced…
Ordered from overseas and experienced great customer service during the whole shipping process. Very friendly staff.
November 11, 2024
Reply from Besseges ValvesTubesFittings
Hi Peter,
Thank you for taking a few moments to write a review, we do appreciate it.
We're glad you found our customer service and international ordering process helpful. We do try to keep everything as straightforward as possible.
Many Thanks,
The ValvesTubesFittings Team.
Great products & fast delivery
Great products & fast delivery. Sales team are always happy to help and very knowledgeable.
November 25, 2024
Unprompted review
Reply from Besseges ValvesTubesFittings
Thanks for leaving a 5* review for us Nicola, it's much appreciated. The sales office will be pleased to have received some recognition in your comments.
We hope to deal with you again soon!
Thanks,
The ValvesTubesFittings Team
Service and knowledge
Team are friendly and helpful
always on time with delivery
cost is exceptional
Quality customer service
November 25, 2024
Unprompted review
Reply from Besseges ValvesTubesFittings
Thank you James for taking a few minutes to share your feedback. We're glad to see you found our team helpful and our prices competitive.
You know where we are if you need us.
Thanks,
The ValvesTubesFittings Team
Excellent Service
Excellent service from everyone at Besseges. Sales team are very knowledgeable and helpful. Deliveries are always spot on as are the drivers. 10/10.
November 25, 2024
Unprompted review
Reply from Besseges ValvesTubesFittings
Hi Daniel,
Thanks for taking the time out to review our company.
The whole team works exceptionally hard to deliver an excellent service so will be glad to read your kind words.
We look forward to working with you going forwards.
Many Thanks,
The ValvesTubesFittings.com Team
Reply from Besseges ValvesTubesFittings
Hi David,
Thanks for leaving us a review, we appreciate it. Our team will be pleased to see your comments.
We're always here if you need us in future.
Many Thanks,
The ValvesTubesFittings.com Team
Great product and competitive on costs…
Great product and competitive on costs - very good lead times and overall great guys to deal with - AAA+ recommend.
November 25, 2024
Unprompted review
Reply from Besseges ValvesTubesFittings
Afternoon Alan,
Thanks for taking the time to share your opinions, it's great to hear that you're pleased with our product range and pricing.
You know where we are if you need us in future.
Many Thanks,
The ValvesTubesFittings.com Team
Great company
Great company , excellent service and friendly staff always happy to help
November 20, 2024
Unprompted review
Reply from Besseges ValvesTubesFittings
Hi Simon,
Thanks for your review.
We're delighted to receive these comments about our team, I'm sure they'll be glad to see your feedback.
We're always here if you need us.
Thanks,
The ValvesTubesFittings.com Team.
Fantastic service
Fantastic customer service, friendly staff and product knowledge
November 22, 2024
Unprompted review
Reply from Besseges ValvesTubesFittings
Hi Adam,
Thanks for leaving a review and your feedback about our wider team, they work hard for our customers and will appreciate your comments.
Thanks,
The ValvesTubesFittings.com Team.
fast delivery great product
November 7, 2024
Reply from Besseges ValvesTubesFittings
Hi Kevin,
Thanks for taking the time to share your kind feedback, we're pleased to know that you're happy with our delivery service and products.
You know where we are if you need us in future.
Many Thanks,
The ValvesTubesFittings.com Team
Reply from Besseges ValvesTubesFittings
Hi John,
Thanks for taking the time to share your kind feedback, it's great to hear that you're pleased with our service.
You know where we are if you need us in future.
Many Thanks,
The ValvesTubesFittings.com Team
Reply from Besseges ValvesTubesFittings
Thanks for taking the time to leave a review.
We're delighted to receive these comments regarding our long-standing team, I'm sure they'll be glad to see your kind feedback.
We're always here if you need us.
Thanks,
The ValvesTubesFittings.com Team.
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