Valyōu Furniture Reviews 

773
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers frequently mention that the furniture pieces are beautifully designed, very comfortable, and fit wonderfully into modern living spaces. People also genuinely appreciate the fast shipping times, accurate tracking, and helpful support team whenever they have questions. Some reviewers were not happy with the durability of certain items like bed frames and experienced frustrating issues with customer support. A few customers shared receiving incorrect products, dealing with difficult warranty processes, and feeling let down by the overall quality. Others mentioned that certain items felt hard or lacked the expected plushness during daily use.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items like couches and bed frames are... See more

Quality

Clients share positive opinions on quality, noting that the furniture is well-made, sturdy, and visually... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and accurate... See more

Customer service

People report positive experiences with customer service, noting that support teams are prompt, responsive,... See more

Order

Reviewers express high satisfaction regarding the order experience, highlighting a smooth and easy process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a couch for over a year and when I first went to Valyou’s website what I wanted was sold out. I called and sent an email asking for more details. I got a response via phone an... See more

Company replied

Rated 5 out of 5 stars

Couch I got was exactly what I was expecting and very comfy. I believe ValYou is under new ownership and I know there were some bad reviews before but I made sure to speak with the customer team befor... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this couch! It arrived much sooner than expected, and the shipping process was smooth from start to finish. Assembly was quick and easy, setup was a breeze. The couch itself is beaut... See more

Company replied

Rated 5 out of 5 stars

I purchased The 5th Open Sectional from Valyou in orange, and overall I’m really happy with it. The color is bold and vibrant—exactly what I was hoping for—and it instantly became the statement... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store

Written by the company

We all love great furniture. The kind that catches your eye in catalogs, and makes million-dollar listings look the part. The thing is when it comes to getting your hands on this kind of furniture – the kind everyone loves to live with – you realize your local shop doesn’t stock it, it’s way overpriced, and takes 3 months to arrive. We started Valyōu to turn this all around. How? By making furniture that’s as inspired as it is cost-effective. We take cues from the latest trends and leading designers, partner with the most premium brands, and hire the most skilled furniture makers. The result? Quality furniture at really fair prices. It doesn’t sound too crazy from where we’re sitting.


Contact info

4.1

Great

TrustScore 4 out of 5

773 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(773)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Feather Sectional

Valyou delivered my Feather sectional super fast I ordered January 22nd and received my couch January 24th. The team was very communicative with setting everything up. And the best part is I already love my couch it’s so comfy and elevates my living room. Thank you Valyou!

January 24, 2024
Unprompted review
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Reply from Valyōu Furniture

Thank you for this amazing review, Joselyn!

Rated 5 out of 5 stars

I love my couch

I love my couch! Very easy to wash the covers. Soft couch. My puppy loves it too

January 20, 2024
Unprompted review
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Reply from Valyōu Furniture

We love your review too! Thank you for your support!

Rated 5 out of 5 stars

Nice ottoman

January 19, 2024
Unprompted review
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Reply from Valyōu Furniture

We're glad it fits well in your living space. If you ever decide to add more to your collection, we'll be here for you. Cheers to cozy living!

Rated 5 out of 5 stars

Great experience from top to bottom

Great experience from top to bottom, delivery was super fast, quality is fantastic, it was so hard to find a bed frame that looks modern and high end without costing an arm and a leg so I’m very happy to find such a great piece, it looks very good and very pleasant to touch.

January 16, 2024
Unprompted review
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Reply from Valyōu Furniture

Thrilled to hear about your great experience! Thank you for your review, Katie!

Rated 5 out of 5 stars

I love my feather sofa from Valyou

I ordered my feather sofa from Valyou, the process was seamless and communication too notch. The delivery team Cameron and Jerome were able to accommodate my delivery needs and get my product to me seamlessly. I look forward to shopping Valyou again in the near future. Great service great product.

January 9, 2024
Unprompted review
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Reply from Valyōu Furniture

Thanks a ton for the awesome shout-out! Cheers to great service and even greater products!

Rated 1 out of 5 stars

THEY STOLE MY MONEY

I ordered the Atlas dining room table in September due for delivery in early November. It was delayed until end of December. No one contacted me, I couldn't get a hold of anyone. Someone finally reached out to schedule my delivery and I heard nothing back for weeks after that, and I kept following up with no luck. In early January I was contacted by the delivery company to tell me my order was badly damaged during transit and the table was broken. Valyou STILL will not refund me. I have spent so much time and energy trying to get a hold of someone to help me and cannot. I've thrown $1,000 out the window. DON'T BUY FROM THIS TERRIBLE COMPANY

I love that they responded to this to make it seem like I’m not a legitimate customer. My order number is VA12866 and I’ve sent 10 images to their customer service of the severely damaged boxes and product that were sent to me from the delivery company as well as forwarded their original email to me. Just insane how untrustworthy this business! Island Deliveries received the order from Metropolitan Warehouse whom Valyou contracts with for their freight. They just need to refund me and work with Metropolitan to be compensated for their damaged goods. RIDICULOUS!

January 10, 2024
Unprompted review
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Reply from Valyōu Furniture

We've carefully reviewed your recent feedback regarding the unfortunate situation with your furniture, and we sincerely apologize for any inconvenience this may have caused.

At present, our phone channel is not available due to limited staff. However, our team is accessible through SMS, chat, or email. We've been attempting to locate an order associated with your review, but unfortunately, we haven't been successful. I'd like to inform you that it is our standard procedure to validate details or obtain proof from either the courier or the customer directly regarding the damage before proceeding.

To assist you further, please reach out to us through one of our available communication channels and provide the necessary information. Your cooperation is greatly appreciated.

Rated 5 out of 5 stars

We’re very happy with Valyou Furniture

We’re very happy with our new pieces from Valyou furniture! We purchased The 5th Closed Sectional and The Eclipse sofa for our new custom built home. We went to the LA store after seeing several posts on Facebook and Instagram from happy customers. We were most impressed with the quality, the unique style, and excellent customer service. Our pieces arrived a week later, and we received frequent tracking updates. The delivery guys were very helpful, and a courtesy call to ensure our satisfaction. We definitely recommend Valyou furniture and expect to add more to our collection!

January 11, 2024
Unprompted review
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Reply from Valyōu Furniture

We appreciate your time in sharing your wonderful experience, Valerie! It means a lot to us. We are glad that you are loving your purchase!

Rated 5 out of 5 stars

From testing it out at the store (2…

From testing it out at the store (2 different times) to getting it delivered to our home, everything was a smooth process and the ppl at Valyou have been available and kind. We’ve been enjoying our feather couch so far this past week.

January 11, 2024
Unprompted review
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Reply from Valyōu Furniture

We are excited for you too, Sarah! Thank you for your amazing review!

Rated 5 out of 5 stars

Really enjoy my feather couch so far

Really enjoy my feather couch so far. The shopping experience was really easy. The showroom employees were very nice and helpful. The couch was delivered 3 days after purchasing which was awesome.

January 6, 2024
Unprompted review
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Reply from Valyōu Furniture

We appreciate your kind words, Garrett! Thank you for sharing your feedback.

Rated 1 out of 5 stars

Thieves

Couch was delivered weeks after it was supposed to be. The quality is terrible. I tried to get issue resolved with no luck. This company has no integrity and they are just a bunch of theives.

November 30, 2023
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

That's unfortunate to hear, Christopher and we apologize for the inconvenience. We've been looking for an order associated with your review but can not find any. If you need assistance please feel free to reach out to us directly.

Rated 5 out of 5 stars

Worthy couch

Comfy couch, good material. Comes in 2 piece, so it's easy to assemble and take it up the stairs.
It is on a soft and lower side than regular couches.
Delivery was smooth, fast and easy! Amazing delivery guy - friendly, helpful and positive!

January 4, 2024
Unprompted review
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Reply from Valyōu Furniture

This brings joy to our hearts, Olga. Appreciate your review!

Rated 5 out of 5 stars

Beautful couch

Beautful couch. I chose the gray 110 sofa as I have a fur baby. So the elegant off white color wouldn’t work for me. Extremely comfortable. Delivery within 4 weeks of purchase. Only one downfall is that the couch sits a tad lower than a standard couch. Definitely in love!

December 27, 2023
Unprompted review
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Reply from Valyōu Furniture

We appreciate your amazing review, Rose!

Rated 5 out of 5 stars

We love our new couch so much

We love our new couch so much! They gave me a great deal I couldn’t refuse and the couch definitely was worth the wait. It’s so comfy, you don’t want to get up after getting cozy.

January 2, 2024
Unprompted review
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Reply from Valyōu Furniture

Thank you for your patience, Will! We are confident that it's going to be worth your wait.

Rated 5 out of 5 stars

Prompt shipment of quality products

Valyou arranged shipment of our sofa 2 days after our purchase instead of over 1 week. Everything arrived in proper order and the delivery people were very polite and helpful.

December 21, 2023
Unprompted review
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Reply from Valyōu Furniture

Can't be happier for you, Michael! Thank you for your 5 star review!

Rated 5 out of 5 stars

Very happy with two purchases

My daughter bought a sectional a couple years ago and has loved it. She has a dog and finds it easy to remove and wash the covers pretty often. I just ordered her a matching ottoman for Christmas and the company went to great lengths to make sure we were ordering the correct color to match the previous purchase. The shipping was expensive but quick and she received the ottoman before Christmas.

December 22, 2023
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

Thank you for being a valued customer, Danielle!

Rated 5 out of 5 stars

I just bought this amazing coffee table…

I just bought this amazing coffee table from Valyou furniture because I needed an upgrade. I have bought furniture from Valyou before so I knew the quality was good. This coffee table fits perfectly in my space, so my family can enjoy board games, card games, with lots of room for snacks during movie night. I love this table because it’s sleek looking wood and very sturdy. I highly recommend checking out Valyou furniture for any items for your home. Delivery is always really good and on time!

December 14, 2023
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

We are inspired by your review, Adrienne! We are delighted to know that you are happy with our product and experience.

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