vancasso Reviews 

Update!

Disgusting customer service - promised my refund on three separate emails. Item arrived on my doorstep today, I have already gone elsewhere to purchase. Now won’t acknowledge my repeated emails saying I want this item collected and sent back and my refund processed as requested 4 weeks ago. I will not be paying for it to be returned.

AVOID AVOID AVOID

SCAM!
Purchased 24 piece starry set in green which on their website, said in stock.
Received an email a few days later saying it was on back order (and not in stock, I have kept a screen shot showing it was available at time of purchase).
I was advised I could either swap it for an 18 piece set, wait until it’s available or request a full refund.
I requested a full refund over 7 days ago - I have been promised twice they’ve processed it, yet no refund in my account. I have contacted my bank who have advised me there is no pending refund, I am now seeking legal advice.
DO NOT order from here!!!!

Looks nice, well priced but ultimately poorly made and they keep falling apart so need replacing after 1 year.

We ordered from Vancasso’s official store last week, and what an absolute mess it turned into. Yesterday morning, we received an email from them saying we needed to file a claim because the courier (DPD) had “apparently” lost our package.

Out of concern, we contacted DPD directly and were told that the order was already delivered. We checked our CCTV footage and, unbelievably, saw the delivery driver throw the box into our paper trash bin. He didn’t even attempt to ring the doorbell or make any effort to deliver it properly. He just tossed it in and left. Completely careless and unacceptable.

Thankfully, the plates were packed well and survived without cracks, but that was pure luck. The plates themselves look nice, though it’s too soon to know if they’re durable.

What’s even worse is how Vancasso’s customer service handled the situation. Their replies felt completely robotic and indifferent, showing no real accountability or empathy. Just copy-paste messages. It was a total mess of miscommunication and misinformation between Vancasso and DPD, and the customer ends up dealing with the consequences.

Honestly, I’d recommend buying from a company that values proper delivery standards and has responsive, responsible customer service. Pretty plates mean nothing when the delivery and support experience is this careless.

Awful customer service. Wanted to buy a replacement plate as one broke in half out of warranty. They refused to sell a single plate so now got an incomplete dinner service unless i buy a full set. Don't waste your money . ***Buy from a customer focused supplier of tableware***

Don’t waste your money on these products. They crack within a couple of months and they refuse to replace anything and say u need to buy a whole new set! Terrible customer service, ignore emails and requests for their warranty policy and complaints procedure. A total rip off a cheap Argos plate sets lasted me 10 years with no cracks these lasted less than 3 months!

The dinner set arrived with one plate broken and they don't replace so got a five pound refund so waste of time buying a full set! but as it is they chip very easily so would not recommend.

Absolutely the worst buying experience I have ever had. I ordered two sets of Stern tableware in grey on the 25th of August. On the 26th of August I received notification from a courier service that they were expecting a parcel and the Vancasso website said that my parcel was awaiting dispatch. Of 3rd of September when I still hadn't had any further communication from Vancasso, their website had not updated and my parcel had not arrived, I tried to find a telephone number on which to call them. However, despite searching the Internet, I couldn't find a number, so I sent them an email enquiring where my parcel was. On 5th September they replied, saying that the courier had not collected my parcel and that I should claim on the shipping insurance and when the insurance money was through, they would use that money to send me a new parcel. At this point I'm thinking if the courier hasn't collected the parcel it's still in their building somewhere so why on earth do we need to claim it on the insurance? They just need to call the courier company and arrange for them to collect it. Then, literally a minute after that first email a second email came in to say the courier had not collected my parcel and would I please be patient for another three days and if the parcel had not been delivered by then, they would send me a new set. I was patient and I waited another 7 days. When I hadn't heard anything from Vancasso within that time and my parcel still hadn't arrived, I sent them an email asking what was going on and advising them that if I didn't get my items within the next five days, I would be seeking legal advice. I got no response from Vancasso but my parcel did arrive within the five days. Unfortunately, two of the small cereal bowls were broken. I wrote to Vancasso and explained this and they replied that they don't keep a stock of replacement items in their warehouse but they would refund me £7.80 instead. I advised them that that was not acceptable and that if I had wanted a set of tableware with missing pieces I would have just kept my old plates and dishes. I queried what I was supposed to do with a four-piece setting that had two missing bowls - tell two people that they couldn't have cereal or a dessert because there were no bowls? I got no response to this but today, I received a complete set of Stern tableware, which would be great, except that two of the bowls were again broken. This is not a problem because I now have the two bowls from the original order and the two from this replacement order so I have the four bowls that I paid for plus some extra plates. However because of the poor packaging and the broken bowls, which were in a lot of small shards, my husband did cut himself. This experience has been a nightmare but here I am on the 20th of September, nearly a month after I first ordered this crockery, with two complete sets of crockery and some extra plates and shallow bowls. I would also like to point out that the crockery doesn't match - so the shallow bowls and the side plates are much, much lighter than the small bowls and the large dinner plates. The small bowls and the large dinner plates are virtually one colour inside and out -a very dark grey, whereas the large/shallow bowls and the side plates are a dark colour on the outside and a much lighter almost steel grey on the inside. This doesn't matter to me, as I consider that they tone rather than match however it might matter to some people. Altogether my experience with this company has not been good

Ordered 4 sets of Karst. Arrived quickly and well packaged. One bowl had a slight flaw and when I sent them a message they rapidly dispatched two more. Excellent service and what appears to be a good quality and stylish product.

Great service. Great dinerware

After 7 months of having the set, the bottom of the items have developed mold around the rims where the stone wear is not sealed. Have repeatedly washed and dried thoroughly but can't get it off. The smell is disgusting and can no longer use the bowls or plates.
I have contacted Amazon and Vacasso so awaiting customer service.

They were a beautiful colour set and good value last year.
So hopefully the review can be updated if the problem gets rectified.

I have to say , in my years of living on my own , married or single , I have used a lot of different stoneware. I bought a set of Vancasso Stoneware about six months ago , it chips , its cracked has to be the worst i have ever owned , stay away from this company its really low grade

From first contact after order to delivery - just fantastic! Package came ABSOLUTELY GREAT secured and everything was saved from damage! 8 plates, 4 bowls and 4 soup bowls. They look amazing, just as they are showed on Vancasso website. I can’t judge the quality as I need much more time to know but at first sight I believe they will do a job!

Only wish I could give no stars as this dining wear is rubbish. Looks superb but brittle as anything. Please steer clear don't waste your money

Ordered my vancasso Playa Plates and Bowls Sets yesterday from Amazon. And they were delivered today. I don't think I could have asked for better service. And the dinner service is beautiful.

In common with other reviewers, I have experienced extremely poor service from Vancasso. Nearly three weeks after ordering a dinner service and being given a DPD tracking number within 24 hours of ordering, DPD state they still haven’t received the goods. Replies to emails are very tardy and one claiming a refund still hasn’t been answered. I would recommend people avoid this company.

I’m so pleased with both the product and the customer service from Vancasso. I had an issue with a few dinner plates cracking unexpectedly, and the team—especially Sana—was incredibly responsive, kind, and helpful throughout the entire process. They quickly arranged for replacements to be sent, and made the whole experience smooth and stress-free.

Now that the full set has arrived, I can honestly say I’m thrilled with it. The color, design, and shape are stunning—and exactly what I was hoping for. It feels high quality and looks great on the table - especially when we added a few festive touches to the table when hosting Christmas last year, it got so many compliments from our guests!

Thank you for the lovely products and fantastic customer service. Highly recommend!

They don't last
The bowls crack
They chip and break very easily
The don't stand up to regular use
I bought mine last August and now have to replace them but won't be replacing with the same brand
Very disappointed

VC12369 - order ref to verify purchase

DO NOT Buy from this company. I purchased a set of 16 plate/ bowl dinnerware set and I purchased the shipping protection.

When I received my dishes many were broken, likely due to the extremely small font of FRAGILE barely visible on the box.

I reached out to Vancasso asking for a return/ exchange set and they told me I had to deal with SEEL because I purchased shipping protection.

After much back and forth, SEEL offered me $12 for the broken items (I paid almost $100 for the set), and told me there was no way to get replacement pieces and they will not exchange the set for a new one. They also offered me a set of 4 bowls that don't match my set instead. I stated clearly numerous times I wanted either an exchange for a new set or replacement pieces for the broken items. They will not make this right.

Worst customer service ever!!!! I simply want the full set of unbroken dishes that I paid for. Don't put yourself through the waste of time and energy dealing with this company.

On January 15th, I purchased two Simi 12 Piece Dinnerware Sets as birthday gifts for my two friends. I gifted one set at the end of January, and the second one just a few days ago. To our surprise, when my friend opened her gift, we discovered that one plate was missing from the set – specifically, the medium-sized green plate.

I was extremely surprised by this!

I am writing this review so that others are aware that this company employs incompetent and careless staff who fail to properly assemble their sets. Instead of offering a proper resolution, the company only offered me a £7 refund, while the set remains incomplete. This was a gift for a close friend, and now it is ruined. Be cautious when ordering from this company—it seems they have no control over what their employees are doing.

Ordered an extra small dinnerware set to add to my previous order which took 4 weeks to arrive despite no mention of this at point of sale. Small dinner set bowls were poor quality and different to original bowls and were obviously seconds ! Customer service was extremely poor and after several complaint emails (with evidential pictures) would only agree to 30% discount which included 10% for late arrival !
Will not use again and I would urge anyone to leave well alone !