Don’t trust this company. They offer a 25 year guarantee that states they will either repair, replace or refund for damaged or faulty products. They confirmed that we met the guarantee criteria but on... See more
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See what reviewers are saying
What an amazing service I just received from Heinz Wehner at Victoria & Albert! We received a bath which was damaged when we opened it and even though we only reported it about 6-8 weeks after rec... See more
Company replied
The quality, style and beauty of the products speak for themselves. Unusually these days though, all the staff that assisted me were very helpful. Sandra however was particularly amazing. Choosing eve... See more
I contacted Victoria and Albert after my original Monaco bath developed a crack, I believe due to faulty plumbing. Without any fuss they sent a replacement bath, nearly 25 years after the original ba... See more
Company details
Written by the company
Victoria + Albert Baths is a British brand with a worldwide reputation for creating beautiful freestanding baths and basins. Formed in 1996 with a passion for baths and bathing, the organisation has a head office in the United Kingdom and dedicated South African production facilities. Today, Victoria + Albert’s international roots fuse together global design, sales and marketing operations with in-house manufacturing to deliver luxurious, lasting products. As the ultimate statement in quality and style, our model line-up is packed with inspirational free standing designs made from 100% QUARRYCAST™, a blend of Volcanic Limestone™ and high performance resins. Naturally white, each item is individually hand-finished by craftsmen. From the very first freestanding bath being manufactured in South Africa, Victoria + Albert Baths have strived to become innovative product developers and market leaders within the free standing bath market. New, exciting launches keep the brand at the forefront of international luxury bathroom design.
Contact info
Fortune Brands Innovation Building, 2 Pioneer Way, WV9 5FH, Wolverhampton, United Kingdom
- +44 0333 800 0011
- customerservices@vandabaths.com
- vandabaths.com
4.3
Excellent
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great customer service
Had to call about my order and spoke with Claire. She swiftly dealt with my enquiry and gave me positive reassurance regarding timescales for delivery. So very happy with the customer service!
July 19, 2024
Unprompted review
Reply from Victoria + Albert Baths
Hi Hector, thank you so much for your kind words. We pride ourselves in giving a great Customer Experience, so it's great to hear your views! We will pass on your thanks to Clare. Thank you.
Fantastic service from Clare B
Fantastic service from Clare B. dealt with request promptly and no request was too much. Thanks for your help Clare.
July 4, 2024
Unprompted review
Reply from Victoria + Albert Baths
Dear Craig, thank you for your review, we really appreciate your feedback! We will pass on your thanks to Clare.
I was helped and supported by Clare…
I was helped and supported by Clare Bailey who went out of her way to solve my problems. She arranged for the order to be processed exceptionally fast and was friendly and courteous throughout. Thank you!
June 24, 2024
Unprompted review
Reply from Victoria + Albert Baths
Thank you for expressing your appreciation of your Customer Experience with Clare, we are really pleased to have resolved your problem.
Sourcing a part
Dealt with a chap called Marko, excellent customer service skills, nothing was too much trouble for him. Highly recommended
June 25, 2024
Unprompted review
Reply from Victoria + Albert Baths
Thank you Elias for your kind words for Marko and your Customer Experience with us, it is greatly appreciated.
Perfect solution
Provided us a commercially excellent solution, even though there was doubt wether there was a problem with the delivered product. Special thanks to Clare and Geleyn for the quick solution.
June 7, 2024
Unprompted review
Reply from Victoria + Albert Baths
Dear Hans, thank you so much for taking the time in leaving a Trustpilot review for your experience with V+A Baths. It really is appreciated. We will pass on your thanks to Clare and Geleyn.
Perfect service
Perfect service! Vanda batrhs never disappoint you! Always professional, always helpful! Thank you once again
April 15, 2024
Unprompted review
Reply from Victoria + Albert Baths
Thank you for taking the time to write a review of Victoria + Albert Baths. We're glad we could provide the support needed. Please do call us again should you need further assistance.
THE BEST
Our experience with Victoria and Albert Baths has been absolutely outstanding. The baths and basins, crafted from volcanic limestone, exude unparalleled quality and elegance. The craftsmanship is simply top-notch, showcasing the finest materials and attention to detail.
What truly sets Victoria and Albert Baths apart is their commitment to customer satisfaction. The deliveries are impressively quick. A special shoutout to Clare, whose unwavering support and assistance makes the entire process seamless.
We absolutely Love Love and once again L O V E Victoria and Albert Baths! They are undoubtedly the best supplier we have ever worked with. Thank you, Victoria and Albert Baths, for being our family!!!!
May 15, 2024
Unprompted review
Reply from Victoria + Albert Baths
Thank you so much for taking the time to leave a review on Trustpilot, especially from a valued business partner to Victoria + Albert Baths.
We are pleased to hear you love our products as much as we do! And are most grateful for the appreciation of the support received from Clare - we will pass on your kind words.
We look forward to hearing from you again soon!
Always a pleasure
Always helpful, reliable, fast!
Many thanks to Clare for the friendly, competent, good contact - always a pleasure
May 14, 2024
Unprompted review
Reply from Victoria + Albert Baths
Dear AK, thank you for taking the time to review V+A Baths on Trustpilot and for your kind comments, which we'll pass on to Clare. We're glad to help, our Customer Services team are always available for further advice or assistance!
Provided all requested info
May 13, 2024
Unprompted review
Reply from Victoria + Albert Baths
Dear Francisco, Just a brief note to thank you for leaving a review for V+A Baths. Please do contact us again should you need further assistance.
Terrific customer service!
Big shout out to Claire and Marko at V&A Baths UK. Both of them from the first get go have gone the extra mile to solve a difficult issue for me. Truly international service as I am in the USA and have used V&A baths numerous times!
Thank-you
May 2, 2024
Unprompted review
Reply from Victoria + Albert Baths
Dear Stephen, Thank you for taking the time to write a review of V+A Baths UK on Trustpilot. We're delighted we could help, and look forward to hearing from you again. We'll pass your thanks onto Marko and Clare! The review is very much appreciated.
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