Van Express Moving & Storage Reviews 11

November 21, 2025

To: Lazhar Berkat, Owner. Adam Vick Branch Manager Texas
Subject: Delivery of Wendell Davis personal effects to Tomball Texas subsequent damages, loss, and lack of communication regarding claim and assistance regarding claim.

On October 18,2025 I received my shipment which was also packed and stored by vanexpress moving company. During delivery three (3) items were damaged beyond repair being:
An LG 55” tv Model OLED55C8PUA Made 11/2018
A 58” Glass and wood with chrome desk
A 49” full length mirror All of this had a fair value of $569 in good condition after consulting.

All items were either broken beyond either due to the loading, storage, and unpacking which Adam Vick had taken videos of and knew all items to be in good condition. Originally we were told maybe a week to have the claim settled, it is now four weeks and the only thing the person in New Jersey would say was they would send a note to the company they filed a claim with. (Of which we are never copied on which we questioned but never got an answer.

These items were reported by Adam on the same day (October 18) in the form of a claim Adam states. As of today, we have never received a copy of this claim after questioning Adam and his head office in New Jersey. To date or as of today, we asked this six (6) specific times. The day after the shipment and a couple of days after this we also asked Adam if he was sure if all items were unloaded, my
sons’ office chair as he needed it to do his homework. We received no answer about it, so we engaged the head office in New Jersey. After eight (8) days the chair appeared, and we questioned Adam if anything else was missing. He said no but we told him we were skeptical because we had to escalate the issue just to find the chair. He said no and we also asked his colleagues in New Jersey to please see if they could verify as we were still unpacking.

After unpacking we noticed that Spanish porcelain figures containing lladro angel figurines as it was the only box marked porcelain figures and fragile being
#4541 Angel lying down $48 value
#4960 Curious Angel $55 vakue
#4959 Angel Kneeling $109 value
#4635 Guardian Angel with baby $40 value
#4539 Angel Thinking $40 value
#4538 Angel Praying $39 value
Oppo 103 SACD/DVD Player $300 value
Cusinart blender $29

So what we would like to do is to make sure this is common knowledge and we could receive and explanation why we did not receive a copy of the initial claim.

We additionally would like to say 7 of the 16 clients bill of rights were not kept. Many pieces of furniture we had a carpenter come in and paid $424 on repair to make usable again . All in all was the only thing Adam was insistent upon was being paid for pickup and and drop off to the point of being insulting.

We would appreciate your review and consideration in this matter.

Sincerely,

Wendell Davis

I am writing to express my profound dissatisfaction with the service provided by your company during a scheduled move for my elderly mother on August 1.

Despite a confirmed pickup time of 1:00 PM, your team did not arrive until 6:00 PM—an unacceptable five-hour delay that severely disrupted our day. This negligence cost us

Upon arrival at the storage facility at 8:30 PM—just thirty minutes before closing—we were met with further complications due to your delay. Not only were we unaware of the limitations regarding exit after closing, but we also ended up locked inside the premises after completing the move at 9:30 PM and had to resort to calling 911 for assistance. This was an incredibly distressing and avoidable situation.

To add insult to injury, I was shocked to receive an updated invoice of $1,248.84—significantly higher than the originally quoted rate of $859 which already included a $100 deposit. the substantial delay, disruption, caused unnecessary emotional distress towards our family, we requested a refund of the difference in price mainly as a curtesy, and it was denied by David, the office manager.

The level of service we experienced was not only unprofessional but also deeply disappointing. I hope your company takes full responsibility for the ordeal and ensures no other customer has to endure a similar experience.

We moved over 2 days. The guys worked hard and were very curious. The move into the new home went well. Had several items scratched and a leg broken on my antique desk. We had insurance but after numerous tries.and sending pictures they never sent any restitution for damaged items DON'T TAKE THE ADDED INSURANCE. IT WAS A WASTE OF MONEY.

Van Express helped my mother in law with an out of state move. These guys worked in scorching heat, were very polite and communicative, came in under the budget and not one item got damaged.

I am working as a graphic designer with this company for a few years now. I am really enjoying working with Lazhar, the owner of the Van Express Team. I am a happy vendor of Van Express.

Van Express provided me best services and prices, as I used them services when I moved in 2015 from Bloomfield to Lodi NJ, and in 2017 from Lodai to Hillsborough NJ

Excellent service , shipping was quick , cew was on time , very tidy , professional and helpful .
Will definitely use them again !
5 stars all the way