Vaneyo Reviews 87

I purchased 2021 Microsoft Office package 02 Dec 2024 x 5, license when I entered the product key I received an error message. I contacted Vaneyo customer support - I was sent a new product key, a day later, and to iook a few attempts to set up correctly
I then attempted to load the same package to a second laptop, which also created errors again had to contact Vaneyo and again was sent a new product key.
This didn’t work , and contracted Vanyo several times concerning he second installation
Plus the 1st license was only used to check the Outlook part of the product only utilizing the first license, which was inferior because there were ads , and needed to purchase a separate licenses for Microsoft to remove the Ads
I requested a refund as I believe the product was unsuitable and hadn’t used the product to the full use it was intended to
After contacted several times I reached a stage where I was totally frustrated from the responses and ended up removing the product and opting to purchase directly for Microsoft
I believe their customer support is totally lacking, more interested in selling the products and they don’t really care how their product performs etc

I sent emails virtually every other day form 02 December top 08/ 09 Dec to try and resolve the issues and refund, with no solutions to date
I also believe the left hand doesn’t know what the right had is doing, although the emails to resolve the license problems and refund were sent to their customer services back and forth until the 10th December I was sent a new email on the 19th December requesting info so they could assist- WHAT???

RATHER PURCHASE A PRODUCT FROM A COMPANY THAT HAS MORE Customer support AND can cover what they are selling, IN FULL

The customer service is fast, efficient and so helpful.

Awesome customer service.

They did exactly what they said the would do. Had a small issue which was rectified in minutes. Will not hesitate to recommend and use again. Fantastic service and value for money. Many thanks Phil J

Placed an order but had an issue with download. Less than 24 hours problem sorted. Swift reply to initial report. Very pleased.

Really thank you for their useful product

I ordered Windows Server Standard 2016, on 6th December but I appear to have ordered 'Data Centre' Version, so asked if I could swap or have a refund. The first email came back very quickly, so I was delighted my query was being dealt with! However, several emails and a week and a half later I am still waiting for a resolution, ideally a key swap would sort it, but a refund would be equally appreciated! Guys, its now 17th December, I just need some urgent action from you please, then I can improve this review ! Thanks !

The service provided was faultless. I followed the instructions and a short time later I had MS Office installed on my laptop.
Great servjice. : )

A prob initially when installing the software and getting it activated, but customer service had it sorted very quickly and communicated really promptly and pleasantly.

Total scam. I ordered Windows 11 Pro, and they sent Windows 11 home with a product code that doesn't work.

They then sent another product code, which didn't work either. You get what you pay for, sadly.

DO NOT USE!!!!

the download and licences arrived quickly and the helpdesk quickly dealt with an issue

Vaneyo did exactly what it said on the tin. Download code worked and after following simple installation instructions I was up and running quickly and with little fuss. Definitely recommend this for computer savvy users!

Initial problems with installing the download but very helpful responses from the team solved the problem quickly.

Rude customer service. Little help provided with screenshots sent. Completely wiped my system and gave key that did not work with the download the provided. Go elsewhere / avoid at all costs. Obviously just my experience.

Purchsed a Windows 11 Pro license from Vaneyo. The link provided took me to a google drive to download the .iso file. The download failed. Tried it again. Same - after hours slowly downloading, the download failed. I tried using a different browser. Same result. Messaged Vaneyo support. 12 hours later recieved an email with a new link, which took me to google drive again, only this link was for Windows 10 Home, NOT Windows 11 Pro as I'd ordered. Another message to support. Still waiting for a response. This company seems very dodgey to me. Very dissatisfied.

Customer service and instructions were first class!! Will do business again!

Software that I bought was as described and installation details were on point. It was easy and straightforward.
After-sale service and support has been good too. They always my security concerns and even added incentives for future purchases.
I am satisfied.

They delivered my order quickly and with no issues. When I had a problem, they were very fast to respond. I would definitely purchase software from them again in the future.

So, I bought the windows 11 enterprise, and I didn't need it. I had a little trouble getting a hold of the company. I found out they were only trying to help. But in the end, I did get my money back and I very much appreciate all of their cooperation and hope definitely a great company you won't regret it.

Excellent, they assisted me in all path in my installation because i bought a mistake microsoft office, i wrote to customer service and they answer me immediately, they send me a link with the correct microsoft office. I recommend to Vaneyo for any purchase if you have any dude ask them.