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Vanillacopenhagen Reviews 102

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TrustScore 4 out of 5

3.9

Baby Store
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Company details

  1. Baby Store

Written by the company

Vanilla Copenhagen er kvalitets-sengetøj, ammepuder og andet tilbehør til baby og mor. Alt tekstil er Oeko-Tex 100, Klasse 1 eller økologisk. Vores populære mærker, Isabella, Victor, Happy Cowey, DinoVinos, Ensfarvet og meget mere finder du i babyudstyr...

Contact info

3.9

Great

TrustScore 4 out of 5

102 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

I love the quality but...

I love the quality. Please bring more sizes like 5 to 6 years in swimwear for kids. I bought badetøj and all good but the vandsko were too small than the size were to be and had to give them away. Please check with production about shoes sizes. In general, i wil buy again :)

August 8, 2024
Unprompted review
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Reply from Vanillacopenhagen

Thank you so much for your kind review 🌸
We’re happy to hear you love the quality of our products!
We really appreciate your feedback about the swimwear sizes and water shoes — we’ll share it with our production team for future collections.
Sorry to hear the shoes ran small, and thank you for letting us know.

We hope to welcome you back soon!

Kind regards,
Team Vanilla Copenhagen

Rated 5 out of 5 stars

Super!

Super!
Made an order and received the package less than 24h later. Great customer service as well! They quickly helped me with sending the package to the correct parcel shop.

June 18, 2024
Unprompted review
Vanillacopenhagen logo

Reply from Vanillacopenhagen

Thank you so much for your lovely review 🌸
We’re so happy to hear that your order arrived quickly and that our customer service could help you right away.
We really appreciate you taking the time to share your experience!

Kind regards,
Team Vanilla Copenhagen

Rated 1 out of 5 stars

Very poor service!

I have receive the order after 2 weeks and when i did, the item for which i initially placed the order was missing. Reason: IT system Error.
Very poor service!

June 23, 2022
Unprompted review
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Reply from Vanillacopenhagen

Hi Alexandra

We regret that you have not received the service we strive for. Our IT problem unfortunately went beyond some orders and also because we were extra busy due to stock sales. We are of course sincerely sorry that this went beyond your order.

Rated 4 out of 5 stars

I recomand

I recomand! Good quality products! Fast delivery! Thank you!

January 3, 2021
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Reply from Vanillacopenhagen

Thank you for your review.

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