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Vanissagavanni Reviews 1

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TrustScore 3 out of 5

3.2

Jewelry Store
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Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Welcome to Vanissa Gavanni on Trustpilot! We're thrilled to have you here. At Vanissa Gavanni, we're passionate about helping you discover elegance, style, and beauty through our exquisite range of fine gold-plated stainless steel jewelry, bags, beauty products, and home decor accessories. Our mission is to bring a touch of luxury to your life and to make every day a special occasion. What sets us apart is our commitment to quality, affordability, and unparalleled customer satisfaction. We believe that luxury doesn't have to come with an exorbitant price tag, and our products are a testament to that belief. We're not just a brand; we're a community of individuals who appreciate the finer things in life. Our focus is on providing you with top-notch products that elevate your style, whether it's a statement necklace that catches everyone's eye or a beautiful home decor piece that adds warmth to your living space. Customer feedback is essential to us. We invite you to share your experiences and thoughts about our products and services. Your reviews help us continuously improve and provide you with the best possible shopping experience. Thank you for being a part of the Vanissa Gavanni family. We look forward to hearing your stories and creating lasting memories together. Feel free to share your thoughts, and let's make every moment special." This description conveys your brand's dedication to quality and affordability while inviting customers to share their experiences and join your community

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Inaccurate shipping info and WORST CUSTOMER SERVICE

No shipping updates for over a week.
When update came, it was the wrong tracking number. Sent a message to seller and they insisted they have the updated tracking number. It's been almost two weeks and I still have not received any correct shipping updates. Tracking info still says that the courier has not received the package from seller.

October 27, 2023
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Reply from Vanissagavanni

Dear Jennifer,

We apologize for any inconvenience you've experienced in tracking your order. We understand the frustration caused by incorrect tracking information. We did send you the updated tracking number as soon as we received it, but it seems there might have been a delay in the courier's system updating the information.

We genuinely care about your satisfaction and want to make this right for you. Please rest assured that we are working diligently to resolve the issue with the courier, and we'll do everything in our power to ensure you receive accurate shipping updates. Your trust is important to us, and we appreciate your patience.

If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the best service possible.

Thank you for giving us the opportunity to address this matter and improve our services.

Sincerely,
The Vanissa Gavanni Team

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