Van Monster - Leicester Reviews 73

TrustScore 5 out of 5

4.8

200 Aylestone Road, LE2 7LF Leicester, GB


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Rated 5 out of 5 stars

Gregg was most helpful in assisting me with my van purchase, showing me numerous vans and even ordering the model I was after from another site. Would definitely use them again

Company replied

Rated 5 out of 5 stars

Rav @ Leicester has been excellent. We have brought 4 Flatbeds and 4 4x4's in the last month. He has sourced them, had them prepared, and his communication has been excellent. We are based down... See more

Company replied

Rated 5 out of 5 stars

Rav was polite, welcoming and smart in appearance. This was an immediate excellent impression. We came to look at one van and ended up buying a slightly more expensive alternative van. Rav's knowle... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Gregg Royston at the leicester branch, went in to have a look at potentially buying a bigger van and Gregg since the first meeting has been brilliant! He was very knowledge... See more

Company replied


Company details

  1. Used Truck Dealer
  2. Motor Vehicle Dealer

Information provided by various external sources

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • 200 Aylestone Road, LE2 7LF, Leicester, United Kingdom

  • 0116 404 0861

4.8

Excellent

TrustScore 5 out of 5

73 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brilliant service

Rav was brilliant at answering any questions I had a provided, I brought the car remotely I was provided with accurate descriptions, pictures and videos of the car. Rav was conscientious, punctual and polite at all times.

May 15, 2024
Unprompted review
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Reply from Van Monster - Leicester

Great review, thanks.

Rated 5 out of 5 stars

Incredibly helpful employees

Rav could not do enough to help in buying my car. He went over and above, even coming in on his day off to help sort out my car finance. He did not push the sale of the car and allowed to me decide myself, letting me come in for multiple test drives before I eventually purchased my new car. If every salesman were like Rav, people would be buying a new car every week.

May 14, 2024
Unprompted review
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Reply from Van Monster - Leicester

Great review.

Rated 5 out of 5 stars

Pleasure to Deal with

Ravinder described vehicle well. No hard pressure selling technique. Small issue relating to a recall dealt with promptly and overall just a pleasure to deal with.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Second Time buying a van from vanmonster

Second Time buying a van from the Leicester vanmonster branch and both times had great experiences with them. on both occasions rav was the salesman and helped discuss options avaliable and had a no pressure attitude. The van had a quick turn around and was ready and waiting next day. Next time I need a van I won't go anywhere else the guarantees are good and have a well backed company they deal with so you know the vehicles are well looked after before being sold to you

Thank you rav and vanmonster 5 stars 🌟

March 22, 2024
Unprompted review
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Reply from Van Monster - Leicester

Thank you for the repeat business and recommendation.

Rated 1 out of 5 stars

This is the second van that I have…

This is the second van that I have purchased through van monster. The first one needed a new engine after doing only 86000 miles. My current van a Peugeot partner that I purchased a year ago from vanmonster is now costing me £2500 in garage bills which is crippling me financially as a self employed tiler.
When I took the van for it’s first service the mechanic told me that they were considering refusing to do the mot because there was oil in the coolant system that meant the headgasket would need replacing amongst other parts. I’m being left with major debts due to buying vans from Vanmonster. I thought that I would be getting a van that would last me many years but that hasn’t seemed to be the case. If Vanmonster could be a bit more understanding and realise that some of these vans have potential engine problems that can cost the customers thousands pounds to sort out, then maybe they could help out and exchange the van. All I want is something reliable that will get me to work. I will await a reply from Vanmonster and see if they are willing to help?

March 16, 2024
Unprompted review
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Reply from Van Monster - Leicester

Hello Mr Commins, your free 6-month Van Monster warranty expired on 21st July 2023 after which time your extended warranty became effective. We understand that your claim has been declined by your current warranty provider as consequential damage resulting from an earlier claim with them. We would recommend contacting your current warranty provider as this was their decision not Van Monsters. If we can support you with this communication, please get back in touch.

Rated 5 out of 5 stars

New replacement van

Having recently had my previous van written off it was imperative that I found a replacement as soon as was possible. From initial enquiry to driving away a new van I found the staff at van monster, particularly Ravinda Singh, to be professional, courteous and efficient. So far I am very pleased with my new van, it is the second one I have bought from van monster, and would not hesitate in recommending them.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Buying a Van

Very pleased with whole experience of buying a van. Ravinder Singh looked after me and he was very good from start to finish, Thank you 👍🏻👍🏻

February 14, 2024
Unprompted review
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Reply from Van Monster - Leicester

Thank you for taking the time to provide this feedback. Well done Rav.

Rated 5 out of 5 stars

Smooth process from start to finish and…

Smooth process from start to finish and very accommodating.Best price about as well for the make and model. .

November 4, 2023
Unprompted review
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Reply from Van Monster - Leicester

Thank you for your purchase and feedback. We hope to serve you again in the future

Rated 5 out of 5 stars

Great van, Excellent service

Always a great experience. Rav is a top man and nothing is too much trouble!

October 19, 2023
Unprompted review
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Reply from Van Monster - Leicester

Thank you. We will pass these comments onto Rav

Rated 5 out of 5 stars

Perfect Service, great Van!

This is the second time we have purchased a van from this company and hopefully we will buy many more in the future. Great service from Greg and Ravinder! They made the purchase run very smooth and we have ended up with the perfect van for our business.

October 19, 2023
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thanks for the feedback, we hope you to serve you again in the future

Rated 5 out of 5 stars

Buying a car the easy way

The sales staff were polite, and knowledgeable, with no high pressure at all, and gave you space to look at several cars in your own time. They also have a good range of cars, at realistic prices. Sometimes buying a car can be a difficult experience, but it was a pleasure dealing with the people at Van Monster. Should you have a problem with your purchase they offer a 14 day full refund, which is a fantastic feature.

August 9, 2023
Unprompted review
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Reply from Van Monster - Leicester

Thank you for your feedback

Rated 5 out of 5 stars

Ravi was patient and very helpful with…

Ravi was patient and very helpful with us his colleagues ( whose names we didn't manage to get) went the extra mile to deal with us. So far so good with the car we bought, and I feel that it was worth the trouble to hike from Leicester from London to get our car from this branch.

August 8, 2023
Unprompted review
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Reply from Van Monster - Leicester

Thank you for your feedback. We will pass your comments on to Rav

Rated 5 out of 5 stars

Really positive experience

Really positive experience. Couldn’t find the car we wanted locally & these guys delivered. They got a fresh MOT for us before delivering the car. Communication was really good. I would 100% buy a car from here again. The guy who delivered it was lovely to, very polite and shown me round the car to make sure I was happy. So far so good!

July 17, 2023
Unprompted review
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Reply from Van Monster - Leicester

Thank you for your feedback

Rated 5 out of 5 stars

Top class service - van monster

Rav was extremely helpful. Had great knowledge of the various vans in stock. Advised us on what would be best suited to our needs. The hand over was faultless, and the attention to detail was fantastic. Very quick and easy. Would highly recommend these guys.

June 9, 2023
Unprompted review
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Reply from Van Monster - Leicester

Thank you for your feedback, we will pass your kind feedback to Rav and the team

Rated 5 out of 5 stars

Rav Top man

Rav Top man
Second van brought from Rav
Excellent service all through
Deal went very smoothly

May 12, 2023
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thank you for your feedback. We will pass on your comments to Rav and look forward to serving you again the future

Rated 5 out of 5 stars

Very good communication skills

Very good communication skills
Very pleased with all the work raj had done to get me back on the road ASAP as I'm self employed.
Over all really pleased.

May 12, 2023
Unprompted review
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Reply from Van Monster - Leicester

Thank you for your kind comments

Rated 5 out of 5 stars

Great service

Great service, quick to respond and very helpfull

May 10, 2023
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thank you for your feedback, we look forward to serving you again the future

Rated 5 out of 5 stars

Ravinder & Sarah at the Leicestershire…

Ravinder & Sarah at the Leicestershire depot were amazing. They both went above and beyond to deliver for us and we would highly recommend anyone using this particular branch.

March 31, 2023
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thanks for your great feedback. We will pass these comments onto Rav and Sarah

Rated 5 out of 5 stars

Excellent service from Sarah and her…

Excellent service from Sarah and her team at the Leicester branch, we’ve purchased many vehicles over the years from her branch and we always get excellent vehicles and customer service!

February 3, 2023
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thank you for your feedback, we will pass these comments on to Sarah and the team in Leicester

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