Van Monster - Wakefield Reviews 108

TrustScore 4.5 out of 5

4.7

675 Leeds Road, Outwood, WF1 2LU Wakefield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Purchasing my van from Van Monster Wakefield has been absolutely brilliant from start to finish. They do not pressure you in ANY way at all. They are a genuine team of people who have your best... See more

Rated 5 out of 5 stars

Lewis was really helpful from first point of contact , phoned to say another branch interested , asked if i wanted holding and did . I went following Monday to view, Lewis is a straight forward to d... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Lewis Bingham at the Wakefield branch for being an absolute star! He went above and beyond to help me and my family find the perfect car. Lewis took the time to make sure we unders... See more

Company replied

Rated 5 out of 5 stars

Probably the best car buying experience I've had. Chris Evans at the Wakefield branch was brilliant from start to finish. Excellent comms throughout, honest, absolutely no pressure at all and he did... See more

Company replied


Company details

  1. Used Truck Dealer
  2. Motor Vehicle Dealer

Information provided by various external sources

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • 675 Leeds Road, Outwood, WF1 2LU, Wakefield, United Kingdom

  • 01924 680 095

4.7

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Van Monster - Highly Recommend

Mark from Van Monster has made the purchase of quite a few vans a very easy process, from deposit to delivery !
I can highly recommend using Van Monster for any vehcile purchases
Thankyou

December 18, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for the great feedback, we will make sure to pass it on to Mark.

Rated 5 out of 5 stars

Chris made it really simple to…

Chris made it really simple to understand the price and explained the warranty really well. Got back to me quickly on any questions I had and really happy with the van I got provided with.

November 11, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for taking the time to leave a review, we will pass on your feedback to Chris.

Rated 4 out of 5 stars

Chris was very helpful throughout the…

Chris was very helpful throughout the whole process and gotthe van we needed from another branch promptly.
Would definitely recommend.

October 7, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great review. Thanks for the recommendation.

Rated 5 out of 5 stars

Great customer service from Chris…

Great customer service from Chris Evans. Honest, straight forward advice with no pressure selling, pleasure to deal with!

September 3, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for taking the time to review.

Rated 5 out of 5 stars

Van purchase from Wakefield branch

Dealt with Chris and Lewis at the Wakefield branch. Both really helpful and thoroughly know their vans. A good selection of vans available, most in amazing condition. Probably the best vehicle buying experience, I’ve ever had. 👍🏻

July 31, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great to hear you had such a good experience with the Wakefield team. Thank you for the review.

Rated 5 out of 5 stars

I dealt with Lewis at the Wakefield…

I dealt with Lewis at the Wakefield branch and he wasn’t only honest and helpful but he was also intuitive and tuned into my needs from the off. He listened to the brief and acted in the information I supplied and rather than making a stock vehicle fit he searched out the right vehicle for me. The whole process was transparent and zero pressure was applied throughout.
I would definitely recommend Van Monster to anyone who needs help and guidance though the process of buying a van.

August 22, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for the review and recommendation.

Rated 5 out of 5 stars

No hassle here to buy a car at all.

No hassle here to buy a car at all, No high pressured car salesman, as they can make you feel pressured into buying a car. Chris at Van Monster so laid back.
Chris will help, only if you need the help. Chris also went above and beyond for us.
I wouldn’t hesitate in recommending Chris at Van Monster, if you want/need help with car or van. Thank you Chris, I am still missing my Mini Cooper S cabriolet, now have got used to the beautiful car .
Thank you Ang and Jerry

July 19, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for the review and recommendation.

Rated 5 out of 5 stars

Very helpful with everything

Very helpful with everything. He answered all our questions. He did everything possible so we could have the van when we wanted it. It was clean and checked over. He is going to give us a call when we’ve had it a while to make sure everything is good. Will definitely recommend them. Great customer service ⭐️

August 21, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thanks for the review.

Rated 5 out of 5 stars

Purchasing a used car - excellent customer service…

Excellent experience from both Chris and Lewis at the Wakefield site. Really knowledgeable and kept us informed through the process. We’d had a couple of bad experiences with unrelated car dealerships with hard selling our experience at Van Monster could not have been more different with a relaxed, approachable and friendly team. Chris and Lewis are a credit to the company.

August 1, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great review. Thanks.

Rated 5 out of 5 stars

Fantastic service

Nothing but good things to say about my visit with van monster, especially the customer service provided by Chris Evans, very laid back with a polite manner. Enquired about a car on Saturday and had it by Monday due to having difficulties with my previous car. I will recommend this company to anyone looking to buy a car/van.

July 27, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great feedback. Thanks.

Rated 5 out of 5 stars

Definitely recommend

Chris helped me get my second car, the whole experience was really easy and straightforward and Chris was helpful and friendly, would definitely buy here again.

July 10, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thanks for the recommendation.

Rated 5 out of 5 stars

Absolute star Lewis Bingham

Absolute star Lewis Bingham. From the moment we arrived at the showroom Lewis was the perfect salesman. Explained everything in detail about the car I was interested in buying. No pushiness lots of patience. Anything that concerned us was dealt with. Each document we signed was completed after Lewis went through every detail. I would recommend Lewis to all my friends when looking for a car and all the other staff employed. Next time I visit hope he will have achieved a management post in the company which I am sure he deserves, As a retired teacher I will give him 5 merit stars

July 17, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great feedback. Thank you.

Rated 5 out of 5 stars

Lewis at Van Monster was very helpful…

Lewis at Van Monster was very helpful and nothing was too much trouble in helping me decide which van was the right one for me.
The buying process was seamless and the van delivered to me at a convenient time a week later.

June 26, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great feedback. Thanks.

Rated 5 out of 5 stars

Brilliant

Kept in contact with me about the car I wanted, gave me all the information I asked for, nice welcoming and friendly.
Not pushing me to buy very relaxed atmosphere.

June 28, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for the review.

Rated 5 out of 5 stars

Great customer service

From the start to the finish. The whole experience was brilliant. Chris kept me up to date throughout my purchase of my new car. Chris also gave good advice which made the purchase go through without any delays. Road tax and log book were all sorted at the dealership 10/10

June 25, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great feedback. Thank you.

Rated 5 out of 5 stars

Outstanding car purchasing experience

I thought that cars could be delivered for a test drive, but there is a charge for this I was unaware of. I wanted to drive two of the same car, but with different engines. Chris was extremely useful on the phone, and organised for me to test drive one of the exact models I was after, and a similar car with the other engine type.

When I arrived for the test drives, I had Chris again who was an exemplary salesman, there was no pressure at all and he was extremely personable and good to talk to. Once I had completed the test drives and was humming and ahhing about the cars, he still didn't push me at all but still provided useful input, which I greatly appreciate.

Amazing experience, and I ended up buying the next day.

June 11, 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thanks for the review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look