Moving to France
I recommend Vans and Hands ,very friendly and reliable
Denis
December 12, 2023
Unprompted review
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Company details
Written by the company
Fully Insured Home Removals Company in the UK. We cover London and the surrounding areas. We offer services such as moving, loading and unloading, packaging fragile items (additional cost) and disassembling and assembling items (also at additional cost). No job is ever too big or small. Please visit our website or call the number provided for your free quote today.
Contact info
London, United Kingdom
- 07930341264
- info@vansandhands.co.uk
- vansandhands.com
Vans & Hands insurance covers them, not you.
I do not recommend it. Reckless drivers and an utterly untrustworthy business.
They tricked me into paying £400 for an "insured" removal. Their driver broke the glass canopy in the building I was moving to, which I had to pay from my pocket as both the driver and the customer support refused to share insurance details or pay for the damages.
We're in 2023 and battling in court as they're counter-claiming something caused by their driver.
Do not hire their services. You'll be left to hang if they cause anything, their customer support is rude and useless, and their insurance is there to protect them, not you.
February 6, 2022
Unprompted review
Big up to Vans and Hands Removals
Vans and hands are the best removal company and will recommend them to anyone who would like to move their property. I used them from UK to Guernsey and everything arrived intact on the day they told me will arrive. Not one item was broken. They are friendly and professional. Will use them over and over again if need to.
June 24, 2022
Unprompted review
Great team
Professional, reliable, paid attention not to damage the items and flexible
March 17, 2022
Unprompted review
Reply from Vans and Hands UK
Hi Alexandre,
Thank you for taking the time to leave us great feedback. We appreciate you and wish you the best with your new home!
Vans and Hands
Damaged my furniture
Damaged my furniture. They offer a dismantling and re-assembly service but do not have the expertise to carry this out. Drinking alcohol on the job. Wouldn’t recommend at all. Extremely disappointing as the guys seemed really friendly. When I complained I received some really rude and argumentative emails.
They also charge a 2% surcharge fee for card payments which is illegal in UK.
Their website shows all 5 star reviews which is clearly not a true reflection of their service in my experience. Steer clear. We thought we’d support as this is a new business… bad move - never again!
March 14, 2022
Unprompted review
Reply from Vans and Hands UK
Dear Mr Ravindeer Sandhu,
We sincerely apologise that you were not happy with the service that was provided to you by our team. Our goal is to provide quality, professional services to our customers so to hear you were not happy is disappointing.
Upon reviewing the feedback and the service that was provided to you that day, I can see that the furniture you requested to be re-assembled was a bed purchased from Argos. Prior to the booking, an email confirmation setting out our terms and conditions is sent out to all of our customers stating "Please note that we will not take any responsibility for any damage or breakages involving any Ikea or Argos products of any type. This is due to the poor standard of construction and the one-off build design of their products. Flat pack furniture of any kind should not be disassembled or moved as this can weaken the item and cause damage during transport." On our website, our terms and conditions are also available to read through before booking with us, which is attached to every email we send out.
I have, however, further reviewed this incident and can see that the team did send out an independant contractor to fix the bed free of charge and our management team ordered completely new parts from Argos for you. I can confirm that this service has been completed, and so your bed should now be completely fixed.
In regards to alcohol being consumed by the team whilst at a customer's property, our team have thorough bag checks before attending properties for safety purposes, where I can confirm that no alcohol was taken onto the property. We do not permit drinking, smoking, or phone calls whilst on a booking and we complete thorough training with our staff to ensure this does not happen.
I have also spoken to the team member's who were in correspondence with you, and upon reviewing the emails I can see that the team's intentions were to set out clearly an outcome they wished to resolve with you, as you had made some statements that needed clarifying by our team in order to not have any further miscommunication. I do, however, apologise you felt this way.
As of 2018, we have stopped charging people a 2% surcharge fee.
I do sincerely again apologise you were not happy with our services, as our aim is to have loyal customers who would put full trust in recommending us to their loved ones. If you would like to discuss this with us further, please do not hesitate to drop us an email at info@vansandhands.co.uk.
We wish you the very best with your new property.
Vans and Hands
Absolute Lifesaver!!!
Absolute Lifesaver!!!
Highly recommend!! Very professional team and made a potentially stressful situation very easy. Great service and would use again in the future. They even had a few removal jokes
10/10
January 12, 2022
Unprompted review
Reply from Vans and Hands UK
Hi Jenni,
Thank you for such a wonderful review. We are so happy to hear that you were satisfied with our services.
We wish you the very best in your new home!
Vans and Hands
5 stars, definitely recommend
We have used Vans and Hands twice this year and the guys are fantastic. Polite, friendly, punctual and efficient. Would definitely use them again.
November 18, 2021
Unprompted review
Excellent service
September 17, 2021
Unprompted review
Reply from Vans and Hands UK
Hi Nadja,
Great to hear you were happy with our services! Enjoy your new home.
Vans and Hands
David and his team were super…
David and his team were super professional and helpful with the move. Punctuality and service 5 stars!
Many thanks,
Jane at 10F.Collective
August 26, 2021
Unprompted review
Reply from Vans and Hands UK
Hi Jane,
Thank you so much for the wonderful review. We are so glad that you had such a great experience!
Vans and Hands UK
All 3 guys were brilliant
All 3 guys were brilliant, hard working, wouldn't stop.
Thank you, have already recommended you to my friends who's moving within the next few months.
August 13, 2021
Unprompted review
Reply from Vans and Hands UK
Dear Tracy,
Thank you very much for writing us such a lovely review. We appreciate you recommending us and wish you the best of luck in your new home!
Vans and Hands
Great service would definitely reccomend
Great service. Daniela was really sweet and attentive to our wants and needs for our move. The boys specifically David on the day were so helpful and careful with our things. They turned up 10 mins early. The one item that was damaged was from my carelessness from not checking the box was sealed properly. They also do packing and extra moving services aswell. Thanks again
August 6, 2021
Unprompted review
Amazing Services
The team ensured that everything was under control. I was so stressed out that day but they made sure I felt at ease whilst performing efficiently. My furniture arrived to my new flat the same as it left!
July 14, 2021
Unprompted review
Thank you to Dave and the team for…
Thank you to Dave and the team for making a stressful move so much easier! The staff were professional, efficient and super friendly, they work so hard in order to meet your requirements. I would definitely recommend and use this service again.
July 2, 2021
Unprompted review
Reply from Vans and Hands UK
Dear Ms Rianna Elliott,
Thank you for writing us such a fantastic review! We are extremely happy to see that you were happy with the service that was provided to you. We hope to see you again in the future!
I was very satisfied with “Vans and…
I was very satisfied with “Vans and Hands UK” from start to finish. Daniela who set up the job was prompt ,polite and thorough in her communications. The team (5 men/2 Luton Vans) arrived perfectly on time.....they were fully committed to doing right by me.They handled all possessions carefully and diligently.I built a great rapport with David(team leader on the day). The guys were very obliging and worked so hard,always staying calm under pressure.Thank you Daniela,David and team members. Paul & Anne Tarry 21-6-2021
June 23, 2021
Unprompted review
Reply from Vans and Hands UK
Dear Paul,
We would like to thank you and feel honoured to have received such a fantastic review! More than anything, we are extremely happy knowing you felt at ease on your moving date and everything went according to your needs.
The team also thanks you for crediting their names. It was a pleasure helping you with your move.
Vans and Hands wishes you the best of luck with your new home.
Absolutely brilliant
Absolutely brilliant! On time, easygoing, professional, helpful and amazing workers.
May 31, 2021
Unprompted review
Reply from Vans and Hands UK
Dear Quinn,
Thank you very much for your feedback. We are so pleased to know that you had such a positive experience. We hope to see you again in the future!
Vans and Hands wishes you the best of luck with your new home.
A massive help!
The men showed up 10 mins early and were super efficient, professional and friendly! They made the move so much easier. I would definitely use their services again.
May 17, 2021
Unprompted review
Reply from Vans and Hands UK
Dear Bernie,
Thank you very much for your positive review! We really appreciate your feedback and are very glad to hear you had a wonderful experience with our services. We hope to see you again in the future and wish you all the best with your new property.
All the best!
Vans and Hands UK
I had a stressful day with removals and…
I had a stressful day with removals and vans and hands made the whole experience better. They assured me on the day, did not have any hidden or unexpected charges like other companies ive experienced and made me feel comfortable. They were fast and safe as well
May 17, 2021
Unprompted review
Reply from Vans and Hands UK
Dear Sharlene,
Vans and Hands would like to thank you for taking the time to write such a thoughtful review. We are pleased to know you had a positive experience and hope to see you again in the future.
We wish you the best of luck with your new home!
This “company” is a bunch of cowboys
This “company” is a bunch of cowboys. They are not even registered with HMRC and are claiming to be a top removal firm. Stay far away from these amateurs as they are clearly running an illegal service in order to avoid paying their taxes, what a joke!!!
May 13, 2021
Unprompted review
Efficient and Stress free
Josh and Dave were very prompt and on time. Assessed everything that needed to be moved. Super respectful and very efficient. They made the move so easy and stress free.
May 9, 2021
Unprompted review
Reply from Vans and Hands UK
Dear Yanique,
Thank you very much for your wonderful review, we are glad everything went smoothly on the day. Vans and Hands UK is glad to welcome you back in the future.
Vans and Hands UK
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