Vanwise  Reviews 254

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Took van back for the second time now was promised passenger door was realigned now worse than it it was before disscused poor paint work carried out still some bits wasnt put right as disscussed wit... See more

Company replied

Rated 5 out of 5 stars

From the beginning to the end, Anan and the rest of his team, including Zsolt and Darren were excellent. The finance team at Oodle that sorted the finances out were top class! The communication and th... See more

Company replied

Rated 5 out of 5 stars

Recently purchased some new vans and have to say from start to finish this was an incredibly pleasant experience with the staff not being pushy plus HUGE stocks of many different vans that was perfect... See more

Company replied

Rated 5 out of 5 stars

Super impressed by Vanwise. Easy process to buy from start to finish, very knowledgeable staff, van was a great price, super friendly guys and they actually went over and above to collect us from the... See more

Company replied

Company details

  1. Motor Vehicle Dealer
  2. Car Dealer
  3. Used Truck Dealer

Written by the company

We want to make it easier than ever to seek out the vehicle you want - you can search for, find, buy, and even finance your next used vehicle online. Our website features our current vehicle selection of panel vans, minibusses, pick-ups, and tipper vans - all available at a great price. We make sure of this by getting the best deal when we buy a van, and pass the saving on to you. Every used vehicle undergoes a 128-point mechanical inspection by an independent AA technician before making it to our showroom floor. What's more - they come with a three month AA warranty, with the option to extend this for further three years.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

254 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

5Star service provided

Having just received my 2016 Honda CRV , I wish to show my utmost appreciation to Vanwise especially Aman , who guided and help me through the entire process of purchasing my pristine CRV in a part exchange transaction. The Honda itself is immaculate and the service from Aman was very professional , even with a few little minor hiccups Aman guided me through to complete the deal to a first class standard . And so I would recommend Vanwise to anyone wishing to purchase a van or car knowing they would be dealt with in a very friendly manner A*****

November 30, 2020
Unprompted review
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Reply from Vanwise

Hello Gary,

Thank you for taking the time to share your experience. We are delighted to hear your kind words and we will make sure to pass them on to the team.
Happy driving and stay safe!

Best Wishes,
Vanwise Group

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the dealer ship very professional, quick and top lads sorting me out! Shout out to Targ for sorting me out!!

November 26, 2020
Unprompted review
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Reply from Vanwise

Hello Cabyrne,

Thank you for taking the time to share your experience. We are delighted to hear your kind words and we will make sure to pass them on to the team.
Happy driving and stay safe!

Best Wishes,
Vanwise Group

Rated 1 out of 5 stars

Ripped Off

£15,000 van within 4 weeks less than 1000 miles needed full service knackered battery auto stop has never worked have refused to help out in any way , a rip off company and they knew the van was purchased for an animal rescue centre DISCUSTING SHOULDN'T BE ALLOWED TO TRADE

November 12, 2020
Unprompted review
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Reply from Vanwise

Hello Dazbobcat,

Thank you for taking the time to share your experience and bring it to our attention. We apologise for any inconvenience caused and the lack of support.
Please email me at Lorena@vanwisegroup.com with yours or the vehicle details to allow me to open a complaint and investigate further. I will appreciate the chance to put things right for you.
Thank you in advance!

Best Wishes,
Lorena
Vanwise Group

Rated 5 out of 5 stars

Purchased a Ford Transit Custom

Purchased a Ford Transit Custom. Great service from Taj and Irfan at Harlow Vanwise. Thank you you were very helpful and we did have a laugh with you .

November 11, 2020
Unprompted review
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Reply from Vanwise

Hello Graham,

Thank you for taking the time to share your experience. We are delighted to hear your kind words and we will make sure to pass them on to the team.
Happy driving and stay safe!

Best Wishes,
Vanwise Group

Rated 5 out of 5 stars

Good delivery team

Good delivery team. Zara
Nice van very happy will come back for more

October 28, 2020
Unprompted review
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Reply from Vanwise

Hello Johnny,

Thank you for taking the time to share your experience. We are delighted to hear your kind words and we will make sure to pass them on to the team.
Happy driving and stay safe!

Best Wishes,
Vanwise Group

Rated 1 out of 5 stars

Liars & cheats

Liars & cheats, I bought a van off of these guys for my business in May, it was delivered during lockdown and I was told I only get one set of keys until I confirmed I was happy with the van. It is now 5 months on and I’ve been chasing them for the second key for months, I’ve been told it’s in the post, Covid delays and backlogs etc etc and finally sent me an email to say sorry we don’t have a second key tough luck basically. It’s a year old van which I paid over 18k for, they were quick to take the money but the after service has been so poor. Not returning calls or emails just hoping that I’ll go away. I still haven’t even received a v5 for the vehicle, service book owners manual etc. they are blaming Covid again but I recently bought another van from a dealer and received the logbook in 3 weeks! I would avoid these guys they are absolutely terrible to deal with. They give car/van dealers a bad name, think they can just lie to you and fob you off constantly until you get fed up. I’m not letting this one go I’m afraid, sort this mess out or I’ll be looking at court action.

October 20, 2020
Unprompted review
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Reply from Vanwise

Hello Matt,

Thank you for taking the time to share your experience and we apologise for any inconvenience caused.
Could you please contact me on Lorena@vanwisegroup.com providing yours or the vehicle details so I can look into our records and support you further?

Thank you in advance!
Best Wishes,
Lorena
Vanwise Group

Rated 5 out of 5 stars

Vanwise are the best

Bought a van from van wise. Great choice of high quality vehicles, very professional in every respect. Zsolt and Aman helped me find exactly what I needed and were courteous and very helpful. Can't recommend this team highly enough, thank you.

October 6, 2020
Unprompted review
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Reply from Vanwise

Hello Lewis,

Thank you for taking the time to share your experience with us. Your kind words are highly appreciated and we wish you many safe journeys in your new vehicle.

Best Wishes,
Vanwise Team

Rated 5 out of 5 stars

Very good online support

September 25, 2020
Unprompted review
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Reply from Vanwise

Hello Domic,

Thank you for taking the time to share your experience with us.

Best Wishes,
Vanwise Team

Rated 5 out of 5 stars

Recently used Vanwise to purchase a VW…

Recently used Vanwise to purchase a VW Transporter to replace my 18 year old VW. They had a good choice of vans, were knowledgeable on the product and professional throughout. Both Taj and John helped me make a choice and when I pointed out a few things with the vehicle they were able to put these right before I collected the van. All in all a good reliable service and I have recommended them to several friends. Just hoping the spare key might turn up which I understand wasn’t delivered with the van when it came into Vanwise- let’s hope!

September 7, 2020
Unprompted review
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Reply from Vanwise

Hello June,

Thank you for taking the time to share your experience with us. Your kind words are highly appreciated and we will make sure to pass them onto the team.
We wish you many safe and happy journeys in your new van!

Best Wishes,
Vanwise Team

Rated 5 out of 5 stars

Happy days!

Just to say thanks to John and Taj for answering all my questions and making the process so straightforward. I would highly recommend this company to friends and family.

September 4, 2020
Unprompted review
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Reply from Vanwise

Hello Lee,

Thank you for taking the time to share your experience with us. Your kind words are highly appreciated and we will make sure to pass them onto the team.
We wish you many safe and happy journeys in your new vehicle!

Best Wishes,
Vanwise Team

Rated 4 out of 5 stars

Van's are good value for money but not check properly

I bought a Mercedes Vito from them on 22nd July. It was advertised as having parking sensors. When I drove it away and got it home I realised the sensors were not working. After much to and fro a lovely lady, Zara sorted it out for me.

The reason I am giving it a 4 and not a 5 is that when they have their cars checked over by the AA, they should make sure that the AA does a proper job. Our van was obviously missing a vital component, and to add to that the tyre has a massive screw in it, which is obvious if you know Mercedes Vito because the warning message about tyres persists on the onboard screen.

But anyway, I am still happy with the Van. thanks, guys

September 4, 2020
Unprompted review
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Reply from Vanwise

Hello Clint,

Thank you for taking the time to share your experience. Please accept our apologies for the inconvenience caused regarding this matter.

If there is anything else we can do for you please do not hesitate to contact myself or Zara directly.

Many Thanks,
Lorena
( Lorena@vanwisegroup.com )

Rated 5 out of 5 stars

Highly recommended dealer, excellent staff!

From the beginning to the end, Anan and the rest of his team, including Zsolt and Darren were excellent. The finance team at Oodle that sorted the finances out were top class! The communication and the level of respect from both these companies were phenomenal. We were kept informed of the purchase every step of the way, great prices too! Highly highly recommended! Excellent customer services. Thank you very much. Mike & Karen, London.

September 4, 2020
Unprompted review
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Reply from Vanwise

Hello Mike&Karen,

Thank you for taking the time to share your experience with us. Your kind words are highly appreciated and we will make sure to pass them onto the team.
We wish you many safe and happy journeys in your new vehicle!

Best Wishes,
Vanwise Team

Rated 5 out of 5 stars

Great service

Very friendly people and a great service provided. Would be happy to buy another vehicle from vanwise again.

August 29, 2020
Unprompted review
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Reply from Vanwise

Hello Lee,

Thank you for taking the time to share your experience with us. Your kind words are highly appreciated and we will make sure to pass them onto the team.
We wish you many safe and happy journeys in your new van!

Best Wishes,
Vanwise Team

Rated 5 out of 5 stars

Super service

Super service! Aman and Zsolt are very kind, helpful and professional guys.

August 27, 2020
Unprompted review
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Reply from Vanwise

Hello Rytis,

Thank you for taking the time to share your experience with us. Your kind words are highly appreciated and we will make sure to pass them onto the team.
We wish you many safe and happy journeys in your new vehicle!

Best Wishes,
Vanwise Team

Rated 5 out of 5 stars

Good experience!!

Good experience!!
Very helpful Aman and Zsolt

August 26, 2020
Unprompted review
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Reply from Vanwise

Hello Mihai,

Thank you for taking the time to share your experience with us. We wish you many safe and happy journeys!

Best Wishes,
Vanwise Team

Rated 5 out of 5 stars

Would recomend

Great place to buy your van and very friendly staff, Big Thank you to Irfan who was very helpful and was a one of the reasons that i buy the van from there, would recomend to friends and family

August 23, 2020
Unprompted review
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Reply from Vanwise

Hello Erry,

Thank you for taking the time to share your experience with us. Your kind words are highly appreciated and we will make sure to pass them onto the team.
We wish you many safe and happy journeys in your new van!

Best Wishes,
Vanwise Team

Rated 5 out of 5 stars

Great experience throughout

Very helpful, friendly and professional service from Amin & Zdolt.

August 22, 2020
Unprompted review
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Reply from Vanwise

Hello Tina,

Thank you for taking the time to share your experience with us. We wish you many safe and happy journeys in your new vehicle!

Best Wishes,
Vanwise Team

Rated 5 out of 5 stars

Amin and Zsolt were very helpful…

Amin and Zsolt were very helpful salesman, we had a problem with bank transfer, but finally, let my brother in law use his credit card in person. Everything explained well. I love the car

August 20, 2020
Unprompted review
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Reply from Vanwise

Hello Mrs Carey,

Thank you for taking the time to share your experience with us. We will make sure to pass your kind words onto the team.
We wish you many safe and happy journeys with your new car!

Best Wishes,
Lorena
Vanwise Group

Rated 5 out of 5 stars

Friendly courteous service

Friendly courteous service. Car price correctly competitive and the car well prepared. Recommendable.

August 20, 2020
Unprompted review
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Reply from Vanwise

Hello Roy,

Thank you for taking the time to share your experience with us. We will make sure to pass your kind words onto the team.
We wish you many safe and happy journeys with your new vehicle!

Best Wishes,
Vanwise Team

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