This has been my go to for awhile now, the first time I ever had an issue was today (one flavour was wrong, incredibly similar bottles and shades so an understandable mistake!) they rapidly got back t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional customer service. Was accidentally sent wrong vape pods, they are being picked up and new ones sent out straight away, cannot fault this company at all. I have been getting my vape pods on... See more
Had a issue with a new device it appear used however this may have been a manufacturing issue as the device was sealed provided pictures and a new device was ordered for me no hassle no nothing... See more
Amazing service, communication, and speedy delivery. One of the FREE battery devices was out of stock, so they emailed me to ask if I would like an extra pod instead, which is just fantastic customer... See more
Company details
Information provided by various external sources
Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!
Contact info
Firdale Tews End Lane, NN127NQ, Paulerspury, United Kingdom
- helpers@vape.co.uk
- vape.co.uk
4.9
Excellent
753 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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excellent site i will be using again !
July 5, 2025
Unprompted review
Reply from Vape.co.uk
Hi Trevor!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with your vapes!
We look forward to seeing you again soon :)
All the best,
The Vape.co.uk Helpers Team
Reply from Vape.co.uk
Hi Justin!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Consistently Great
Reliable, fast and well packaged deliveries. Great prices compared to the high street and always has bundle deals for those that want to stock up. The little chocolate I get with every order is just a wonderful touch. Certainly sweetens the deal!
July 5, 2025
Unprompted review
Reply from Vape.co.uk
Hi Simon!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service, our chocolate is a big hit so its great to have another happy customer!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Quick & Helpful
Helpful live chat when I struggled through payment screen crashing.
Products were delivered very quickly and all correct. Competitive prices and free delivery.
Thank you. I am very happy with the service provided and products received.
June 20, 2025
Unprompted review
Reply from Vape.co.uk
Hi Sarah!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and products!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
First class service
This company are quick to deliver and any problems are swiftly dealt with and sorted straight away. This will be my go to vape shop online from now on . First class service
June 27, 2025
Unprompted review
Reply from Vape.co.uk
Hi Allison!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and we look forward to dispatching your future orders! :)
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Great
Can't fault this company , order 1day arrives next day good deals and prices
June 25, 2025
Unprompted review
Reply from Vape.co.uk
Hi Lyn!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Reliable and excellent customer service
I’ve made many orders with Vape.co.uk, since I’ve switched from smoking to vaping. What made me go with this site is the amount of info about every product, and if you need help a human is on chat straight away!
One of my last orders had a hiccup and they sorted it out and went above what’s expected from the customer service they could’ve done.
They sent a replacement out, with some extra items and 2 free little chocolates - makes you feel appreciated as a customer. One of my pet hates is companies that take customers for granted, and I didn’t get this vibe at all.
Would like to shoutout Eva for dealing with this in such a friendly and professional way.
It keeps my custom with this site.
Thank you
Hayley
June 24, 2025
Unprompted review
Reply from Vape.co.uk
Hi Hayley!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service, our top priority is making sure our customers are happy!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Amazing customer service
Amazing customer service, ordered a few weeks ago from them but found out one of the cartridges were faulty, spoke with one of the team members and I got quick service and very kind service, I would definitely recommend this site to others.
June 24, 2025
Unprompted review
Reply from Vape.co.uk
Hi James!
Thank you so much for taking the time to leave this review.
I am sorry to hear that one of your products was faulty but so pleased you that our team were able to rectify this for you!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Speedy service
Just ordered a vape pen and got confirmation email right away. Less than 10 minutes later an email to say it has been dispatched! (Next day delivery as order amount qualified for free next day) Impressed so far.
June 18, 2025
Unprompted review
Reply from Vape.co.uk
Hi Ayesha!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Reply from Vape.co.uk
Hi Mr B!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Outstanding customer service
Outstanding customer service. Received my order before time, good value and good tastes. Thank you Vape.co.uk
June 9, 2025
Unprompted review
Reply from Vape.co.uk
Hi Linda!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and products!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Excellent customer service
Excellent customer service, good selection and prices, free delivery over £20 and a chance to win a 10ml bottle of e-liquid.
May 31, 2025
Unprompted review
Reply from Vape.co.uk
Hi Lizzi!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our offers and service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
To be honest I can't fault them
To be honest I can't fault them, they always send them out for next day delivery and there customer service is brilliant if I've ever had a problem, they sort it out straight away
May 22, 2025
Unprompted review
Reply from Vape.co.uk
Hi Amara!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
I have received a faulty refillable…
I have received a faulty refillable vape and I reached out to vape.co.uk. My issue was sorted out right away and I was sent a replacement. The customer service was great, I really recommend this vape shop.
May 27, 2025
Unprompted review
Reply from Vape.co.uk
Hi Eive!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and that our team were able to get this rectified for you!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Great customer service
Great customer service. Received some incorrect items and the customer service team members were quick to reply, super friendly, and helpful in assisting me with returning the ones I received and reshipping what I needed instead. 10/10 experience.
May 28, 2025
Unprompted review
Reply from Vape.co.uk
Hi Juni,
Thankyou for the lovely review, we're so happy that you're pleased with the service and apologies again for the mix up. We'll always do our best to sort out any issues you have and we're glad our team were able to get this quickly resolved for you. Thankyou again :)
All the best,
The Helpers Team
Ordered in the wee hours of Sunday…
Ordered in the wee hours of Sunday morning, customer service contact late Sunday morning to verify order and delivered Monday morning! Fantastic experience and awesome customer service from Luke - 10/10 would order again 👍
May 19, 2025
Unprompted review
Reply from Vape.co.uk
Hi Daniel!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Amazing customer service
They offer a wide range of e-liquids, coils, mods, and accessories. Shipping was really fast, and items arrived well-packaged.
The customer service is also a standout. Josephine was very knowledgeable about the products, quickly understood what I was looking for and suggested products that suited my needs, she was responsive, friendly and happy to answer any and all questions. I also got a great deal on the items I needed, which is a lovely bonus.
May 12, 2025
Unprompted review
Reply from Vape.co.uk
Hi Ka!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy our service, this is why we call Josephine our Product Expert, she know's everything about everything! :)
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Great service from Vape UK
Great service from Vape UK - super quick delivery, my order arrived the next day! They even included a free square of chocolate, which was a lovely touch. Will definitely order again soon :)
May 10, 2025
Unprompted review
Reply from Vape.co.uk
Hi David,
So glad to hear you had such a positive experience with Vape.co.uk! :)
We look forward to welcoming you back soon!
All the best,
Vape.co.uk Helpers Team
Excellent customer service and products
Excellent customer service and products really fast shipping and it’s great you can talk to someone one a live chat if there are any problems best vape company I have ever used highly recommend
May 9, 2025
Unprompted review
Reply from Vape.co.uk
Hi Natasha!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and thank you so much for your lovely words, we love hearing that our customers are happy!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Reply from Vape.co.uk
Hi Shanelle!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
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