Vape.co.uk Reviews 

753
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting staff helpfulness and quick responses. Many appreciate the speedy, often next-day delivery, and efficient ordering. Consumers also commend the quality of products and wide range available, making them a preferred choice. However, some customers occasionally encountered issues with delivery, such as parcels not arriving or being misdelivered by carriers. A few also noted receiving incorrect or faulty products. Despite these instances, reviewers frequently highlight that the company's customer service promptly resolved these problems, often by resending orders or replacing items, reinforcing trust.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as fantastic, amazing, and... See more

Order

Customers had positive experiences with order, consistently reporting satisfaction with their purchases and... See more

Product

People report positive experiences with products, consistently expressing satisfaction with their purchases... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been my go to for awhile now, the first time I ever had an issue was today (one flavour was wrong, incredibly similar bottles and shades so an understandable mistake!) they rapidly got back t... See more

Rated 5 out of 5 stars

Exceptional customer service. Was accidentally sent wrong vape pods, they are being picked up and new ones sent out straight away, cannot fault this company at all. I have been getting my vape pods on... See more

Rated 5 out of 5 stars

Had a issue with a new device it appear used however this may have been a manufacturing issue as the device was sealed provided pictures and a new device was ordered for me no hassle no nothing... See more

Rated 5 out of 5 stars

Amazing service, communication, and speedy delivery. One of the FREE battery devices was out of stock, so they emailed me to ask if I would like an extra pod instead, which is just fantastic customer... See more


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!


Contact info

4.9

Excellent

TrustScore 5 out of 5

753 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(753)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Used this site for a while now. Very good customer service. Next day delivery. Recommend this for anyone who vapes.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

After sending an email regarding a…

After sending an email regarding a lost/late delivery,I was expecting a reply in a day or two but to my surprise within 15 minutes I received an email from a customer representative called Shelley who apologised and said they will resend out the order straight away.
Awesome customer service from Shelley and a great way to keep customers.
Many thanks for the Uber fast reply Shelley.
Kind regards.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Recently moved areas and had to stop using my beloved vape shop. Took a risk going online as I prefer face to face shopping. The risk was well worth it! Good prices, swift service, and help when you need it! Even a wee chocolate for free! Cheers guys!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

So helpful

Brilliant and speedy solution to an issue, you are the best!
Very happy customer, as always. Thank you.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great company and excellent staff

Everything I needed,easy to use website with great deals & next day delivery included, I don't know how they do it! Customer service are excellent and very helpful especially Emma who was particularly kind, understanding & very helpful, thank you so much Emma 😃

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company who get back to you really quickly! Very helpful if you have an enquiry. Easy to order from and quick delivery.
Will definitely use this company again.
Very pleased with the service.

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service amazing

Customer service amazing, had a mix up with my order and vape.co.uk promptly sorted it out. I’ve been ordering for a while now from here and wouldn’t shop anywhere else. Next day delivery is brilliant. Would HIGHLY recommend this company

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

New to ordering online and this place…

New to ordering online and this place was so easy also liam was amazing sorted my queries within seconds amazing human response instead of a chat bot. Will be ordering again very soon can not fault anyting

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My first order didn’t arrive. No fault of vape.co.uk - the post office delivered it to a different address. Photo of (not my) front door for proof. However after contacting ‘vape helpers’ and a shortish wait my order was replaced.
It did take a couple of emails - as they said they were investigating and would get back to me but didn’t until I mailed again.
However, it was sorted and replacements sent.
I love that there are real humans there to talk to straight away and they are friendly and efficient.
Second order just placed and fingers crossed the PO deliver it to me this time
….edited to add - second order received day after ordering plus free gift from the scratch card that was enclosed in the first order.
Really excellent service so my original 4 stars are now 5!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

5 star all the way

5 star all the way, great customer service any problem has always been handled instantly and reasonably.
Quality products and a quality team.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Best place to order your vapes

Best place to order your vapes , been ordering weekly for the last year or so, always kept up to date with progress of order and delivery is fast, on the rare occasion there has been a issue I can honestly say there customer service is outstanding! staff go above and beyond, Which lets face it is a rarity these days, I wouldn't order from anyone else now.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service! Had an issue with one out of the large amount of orders i’ve had and the customer service was outstanding! Sorted the issue immediately and honestly couldn't be happier

December 10, 2025
Unprompted review

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