Vape and Go Reviews 

27,308
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive quickly and prices are much lower compared to local stores. Consumers also appreciate the wide selection of quality items, friendly staff, and helpful support when needed. Buyers often state that shopping online is simple and transactions are completed smoothly every single time. Some people were dissatisfied with occasional delivery delays or missing items from their recent orders. A few reviewers noted that shipments took over a week to arrive or suffered from unexpected postal issues. Others mentioned frustrations when items were out of stock or replacements required extra effort to resolve.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast and prompt... See more

Product

Consumers find product to be positive, highlighting great selection, affordable prices, and wonderful... See more

Service

Reviewers highlight positive aspects of service, consistently noting that experiences are fast, reliable, and... See more

Price

Clients share positive opinions on price, consistently highlighting great deals and cheap options compared to... See more

Order

Reviewers mention positive feedback about order processes, highlighting an easy-to-navigate website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company, does some fantastic deals, and amazing value for money. I used to go to a local vape shop, but found was getting more expensive by the month. Cane across vape n go and couldn't believ... See more

Company replied

Rated 5 out of 5 stars

I order one a month from Vape & Go. Never any issues. 100% legit & fast delivery and there are really great deals on. I got regular emails telling me what's new and what's on offer. 100% recommend. I... See more

Company replied

Rated 5 out of 5 stars

The nicsalt are better priced than anywhere else I've seen, locally or online for Elux legends. Delivery is always fast plus you get loyalty points for buying.

Company replied

Rated 5 out of 5 stars

Vape and Go Are very much an exceptional company that i trust and support. I place my orders and receive them in perfect condition and always on time. The customer service is fantastic i wouldn't us... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

About Vape and Go

Written by the company

Vape and Go is a UK-based online vape shop, serving adult vapers across the country since 2018. From our warehouse in Preston, we stock one of the widest ranges of vaping products in the UK, including vape kits, pods, nic salts, e-liquids, big puff devices and nicotine pouches from leading brands like Hayati, Lost Mary, IVG, Vaporesso, Elf Bar and SKE Crystal.

Every product we sell is sourced from authorised UK distributors and complies with MHRA regulations. We check our prices against the market daily, so you'll find some of the lowest prices anywhere in the UK — and our multibuy deals across vape kits, pods and nic salts stretch your money even further.

Shop Vape Kits Shop Nic Salts Shop Sale

Delivery and Shipping

Free Tracked UK Delivery

We offer free standard tracked UK delivery on all orders over £35, with same-day dispatch on orders placed before 8pm, 7 days a week.

Next Day and Weekend Delivery

Royal Mail and DPD next working day delivery options are available at checkout, including DPD Saturday and Sunday delivery for orders that can't wait until Monday.

Click and Collect

Local to Preston? Order online and collect in store at no extra cost.

View Delivery Information

Customer Support

Need help? Call us on 01772 875800 or get in touch through our website — our team is on hand to sort delivery issues, faulty products or any question about your order. We read every review here and use your feedback to keep improving.

We are a strictly 18+ retailer. All orders are subject to age verification, and we take our responsibilities as a vape seller seriously.

Why shop with Vape and Go

Written by the company

Same-day dispatch, 7 days a week
Order before 8pm any day of the week and your order leaves our Preston warehouse the same day, with Royal Mail and DPD next-day options at checkout.
Free tracked UK delivery over £35
Free tracked delivery on all UK orders over £35. Need it faster? Next-day and DPD weekend delivery upgrades are available at checkout.
Genuine stock, lowest prices
Every product is sourced from authorised UK distributors and MHRA compliant. We check our prices daily so you get some of the lowest in the UK.
Real support when you need it
Call us on 01772 875800 or email support@vapeandgo.co.uk. We read every review and use your feedback to improve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(27,308)

4,577 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products

Good products , great prices and swift delivery. Excellent company to deal with.
David Crombie ( South Shields )

July 30, 2026
Vape and Go logo

Reply from Vape and Go

Hi David,

Products, prices and delivery — that's the three that matter, so good to hear we got all of them right. Thanks for taking the time, and greetings up to South Shields.

Kind Regards,
Vape and Go

Rated 4 out of 5 stars

Vape Express

Good price prompt delivery!

July 30, 2026
Vape and Go logo

Reply from Vape and Go

Hi there,

Good price and prompt delivery is exactly what we aim for, so it's good to hear we managed both. Thanks for taking the time to leave this.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Quick delivery and easy to order

Quick delivery and easy to order

July 30, 2026
Vape and Go logo

Reply from Vape and Go

Hi Liz,

Straightforward ordering and a fast delivery — not much else to ask for. Thanks for taking a moment to leave this.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Marvellous company

July 30, 2026
Vape and Go logo

Reply from Vape and Go

Hi Angela,

Marvellous will do nicely — thank you. Much appreciated, and we'll look forward to your next order.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Brilliant service good products and…

Brilliant service good products and quick delivery

July 30, 2026
Vape and Go logo

Reply from Vape and Go

Hi Mr Evans,

Thanks for this — three things called out and all three are ones we work hard at. Appreciate you taking the time to leave it.

Kind Regards,
Vape and Go

Rated 1 out of 5 stars

Missing item from my order

Missing item from my order. Had to pay an additional £5 to simply get what I'd already paid for once as they decided to send a small partial refund without discussion that wouldn't even cover the cost of replacement product let alone the additional delivery charge!

August 5, 2026
Unprompted review
Vape and Go logo

Reply from Vape and Go

Hi Isobel,

Sorry to hear this — that isn't the experience we want anyone to have, and we'd like the chance to look at what happened with the refund and the additional charge.

There's no order number on the review for us to trace it, so please email support@vapeandgo.co.uk with your order details and we'll come back to you.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Love vaping

Service was quick dispatched the same day, very nicely packed parcel delivery was 2 to 4 days it was delivered on the third day nice going vape and go.

July 30, 2026
Vape and Go logo

Reply from Vape and Go

Hi Michael,

Same-day dispatch and a well-packed parcel — good to hear both landed, and that it arrived inside the window. Thanks for the detail, it's useful to know which bits are working.

Kind Regards,
Vape and Go

Rated 4 out of 5 stars

Helpful Product Guidance & Efficient Delivery

Speedy and effcient delivery service. Also provided very helpful advice on vaping and their products to aid in the product choice for the switchover from smoking to vaping.

July 29, 2026
Vape and Go logo

Reply from Vape and Go

Hi Tracey,

Thank you for this — helping people find the right kit is the part of the job the team enjoy most, so it's good to know the advice was useful rather than just a sales pitch. Glad the delivery was quick too, and do get in touch any time you want a steer on products.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Great service and always get my vapes…

Great service and always get my vapes on time.

July 30, 2026
Vape and Go logo

Reply from Vape and Go

Hi Mike,

Thank you for your wonderful review! We're delighted to hear you always receive great service and that your vapes arrive on time. We truly appreciate your continued support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Great service and products.

July 30, 2026
Vape and Go logo

Reply from Vape and Go

Hi Na,

Thank you for your wonderful review! We're delighted to hear you were pleased with our prompt delivery, great service, and quality products. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

As always excellent service

As always excellent service

June 30, 2026
Vape and Go logo

Reply from Vape and Go

Hi Glen,

Thank you for your wonderful review! We're delighted to hear you've once again had an excellent experience with our service. Your continued support means a great deal to us, and we look forward to serving you again soon.

Regards,
Vape and Go

Rated 1 out of 5 stars

Shoddy service from vape and go as well as their delivery partners

The same problem as every time, it’s always delayed on delivery, my order was placed 7 days ago and I still haven’t had my delivery, was on hold for 30 minutes with Royal Mail for the call to dropped, last time I phoned to complain the person who eventually answered really didn’t seem to care less

July 29, 2026
Vape and Go logo

Reply from Vape and Go

Hi Mike,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating the delivery delays have been. One of our customer support team members will be contacting you shortly to discuss this further and work towards a resolution. We appreciate your patience and the opportunity to put things right.

Regards,
Vape and Go

Rated 5 out of 5 stars

excellent

fast delivery couldn't ask for more

July 29, 2026
Vape and Go logo

Reply from Vape and Go

Hi Paula,

Thank you for your wonderful review! We're delighted to hear you were pleased with our fast delivery and that we met your expectations. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Always great!

It's always delivered on time, usually the next day.
The prices are better compared to other websites I don't use any more, and these refills are great!

July 29, 2026
Vape and Go logo

Reply from Vape and Go

Hi Alberta,

Thank you for your fantastic review! We're delighted to hear you continue to enjoy our great prices, reliable next-day delivery, and quality products. Your continued support means so much to us, and we're thrilled to be your go-to choice. We look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

always good service

always good service

July 29, 2026
Vape and Go logo

Reply from Vape and Go

Hi Angela,

Thank you for your wonderful review! We're delighted to hear you've consistently received good service from us. We truly appreciate your continued support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Excellent

Excellent. Easy to use the website. Very quick delivery. Liquids are perfect

July 19, 2026
Vape and Go logo

Reply from Vape and Go

Hi Jayne,

Thank you for your wonderful review! We're delighted to hear you found our website easy to use, were pleased with our very quick delivery, and are enjoying your e-liquids. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Vape and Go

Vape and Go
Are very much an exceptional company that i trust and support. I place my orders and receive them in perfect condition and always on time. The customer service is fantastic i wouldn't use anyone else. Highly recommend 100%👌 🥰

July 29, 2026
Vape and Go logo

Reply from Vape and Go

Hi Diane,

Thank you so much for your amazing review! We're honoured to have earned your trust and delighted to hear your orders always arrive on time, in perfect condition, and that you've had such positive experiences with our customer service. Your recommendation and continued support mean the world to us, and we look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always

July 28, 2026
Vape and Go logo

Reply from Vape and Go

Hi Tina,

Thank you for your wonderful review! We're delighted to hear you've once again had an excellent experience with our service. We truly appreciate your continued support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Excellent service nice flavours mega…

Excellent service nice flavours mega quick delivery

July 29, 2026
Vape and Go logo

Reply from Vape and Go

Hi Sam,

Thank you for your fantastic review! We're delighted to hear you enjoyed our great service, fantastic flavours, and mega-fast delivery. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

THE ONLY VAPE COMPANY OF QUALITY VAPING PRODUCTS.

I have been purchasing all my husband’s vapes from VAPE AND GO and I have NEVER been disappointed in their service and products.
They offer amazing deals, with the latest version of vapes to try.
All the products arrive in a timely fashion and are so reliable.
It’s the ONLY vape online company I will ever buy from.
I highly recommend them and enjoy the experience I know and a hassle free of purchase.

July 1, 2026
Vape and Go logo

Reply from Vape and Go

Hi Sandy

Thank you so much for your amazing review! We're truly honoured to be your go-to choice and delighted to hear you've consistently been pleased with our service, products, and reliable delivery. Your recommendation means the world to us, and we sincerely appreciate your continued support. We look forward to serving you again soon.

Regards,
Vape and Go

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look