Vape and Juice Reviews 415

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 5 out of 5 stars

Since I quit smoking I’ve only ever wanted to use good quality juices and the Heisenberg from vampire vape has been my go too. I’ve ordered from this company for many years and always helpful and grea... See more

Rated 5 out of 5 stars

Used this company for years, online and their shop (which is no longer open unfortunately). Always had superb customer service, and tried hard to keep my favourite juice in stock, gave great advice on... See more

Rated 1 out of 5 stars

Bought 2x 100ml e-liquid. Got a confirmation email then 2 days later got an email saying that I'd been refunded with no reason as to why seeing as they still had stock in what I'd ordered. Checked if... See more

Rated 5 out of 5 stars

I ordered the Athena Vape & juice after my partner got one The device itself is great - it draws well, the refillable pods are much better than disposable ones and the battery lasts all day (plus i... See more

Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Information provided by various external sources

Established in 2013, Vape and Juice is a customer focused retailer with presence online and offline. We were the first in the industry to offer no minimum spend free shipping and the first to offer an incentive based plastics return scheme in our stores. We are fiercely independent and family run. We don't always get it right, but we always aim to fix it. Honest and considerate. That's Vape and Juice.


Contact info

3.7

Average

TrustScore 3.5 out of 5

415 reviews

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Rated 5 out of 5 stars

Wouldn’t go anywhere else

I’ve always used vape and juice for the past 4 years. Great products, fair prices and excellent customer service. Nothing more else to say!

November 28, 2021
Unprompted review
Vape and Juice logo

Reply from Vape and Juice

Thank you so much for your review!

Rated 5 out of 5 stars

The service was very nice And the…

The service was very nice And the lights help me a lot so I do recommend this company as I’ve only just joined know they have manners it’s a present thank you I hope you are fantastic and say no more

November 17, 2021
Unprompted review
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Reply from Vape and Juice

Hi Daniella,

So pleased to hear you were happy with your delivery and the service!

Freddie
Vape & Juice

Rated 4 out of 5 stars

Great products at great prices.

Great products, great prices and fast shipping. I did have an issue with my last order where I received the wrong items but it was all sorted out.

November 14, 2021
Unprompted review
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Reply from Vape and Juice

Thank you so much Elaine for taking the time to review our online store.

Freddie
Vape & Juice

Rated 5 out of 5 stars

Super helpful

Super helpful team and great products at good prices.

November 14, 2021
Unprompted review
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Reply from Vape and Juice

Happy we could help Frank! Thanks for the review.

Freddie
Vape & Juice

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, products as stated. 2 of the 5 e liquids I ordered go past their use by date in 3 weeks and that's the only gripe. I'll buy more from this supplier.

November 3, 2021
Unprompted review
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Reply from Vape and Juice

Hi Andrew,

Thanks so much for the great review, so sorry that these items are close to their best before dates, if any run over before you use them let me know and we'll swap them out

Freddie
Vape & Juice

Rated 5 out of 5 stars

Best vape shop

Have always used vape and juice and wouldn’t want to go anywhere else. Best customer service, always so helpful and friendly and extremely speedy delivery.

October 20, 2021
Unprompted review
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Reply from Vape and Juice

Thanks so much Carly!

Freddie
Vape & Juice

Rated 5 out of 5 stars

Iv been using vape juice online for 3…

Iv been using vape juice online for 3 years now great service cannot fault there customer service when made small mistake with wrong strength they happy sent me 5 more the next day wouldn't go anywere else

October 1, 2021
Unprompted review
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Reply from Vape and Juice

Thank you Lisa for taking the time to write a review of our online store :)

Rated 5 out of 5 stars

Happy shopper, Rosebury Ave, EC1

I visited the Vape and Juice store in Rosebury Avenue, London EC1 today and was served by Jon, he was the most helpful, polite, and kind member of staff that you could possibly ask for. If you vape, and need anything, visit this store. I highly recommend you pop in to purchase your vaping needs.

September 23, 2021
Unprompted review
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Reply from Vape and Juice

Hi Deborah, pleased to hear you had a great experience in store! Thanks for letting us know

Rated 5 out of 5 stars

Amazing service Top quality !

Amazing service and top notch friendly and informative staff. Had one or two questions which were answered quickly and with confidence via the live chat on the website. Highly recommend these guys and I don't think I will be shopping anywhere else. A*****

September 22, 2021
Unprompted review
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Reply from Vape and Juice

Hi Ash! Thanks for your kind review of our online store!

Rated 5 out of 5 stars

Amazing Vape Shop

I would highly recommend this shop, their online chat is amazing and very quick to reply.

They give great, honest advise and have alot of experience with all set up's from the novice to the experienced.

Ordered a new mod and delivery was super fast. Ordered some juice now.

Would definitely recommend

September 13, 2021
Unprompted review
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Reply from Vape and Juice

Hi Patricia! Thanks for taking the time to leave us a review

Rated 5 out of 5 stars

Always five stars from me!

I always use Vape and Juice and wouldn’t go anywhere else! Great customer service if I’m not sure about anything, fast delivery and the points system provides me with a little bonus now and then. I feel safe in the knowledge that all products are safe and don’t contain any rubbish. Fab job Vape and Juice!

August 29, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant- I Wouldn’t Go Anywhere Else

I’ve been using Vape and Juice for years now, always very friendly service, great product availability & quality at reasonable prices. Truthfully I wouldn’t go anywhere else.

August 25, 2021
Unprompted review
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Reply from Vape and Juice

Thank you so much for your kind review!

Freddie
Vape & Juice

Rated 5 out of 5 stars

I’ve been ordering from Vape & Juice…

I’ve been ordering from Vape & Juice all through lockdown over the past 12 months. Quick delivery, everything you’d expect. I just wanted to highlight an excellent example of great service from them over the last 2 days. I ordered a new vape pod from them, it arrived next day - however the battery that came with it was a dud. I called the hotline and explained the problem, they promptly dispatched a brand new battery which arrived today (despite me calling them at 4pm yesterday!). I think a sign of great service is how a company reacts when things go wrong (as they do with any company from time to time). In this instance V&J really excelled and left a really good impression on me. Great work to all involved, keep it up!

August 19, 2021
Unprompted review
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Reply from Vape and Juice

Thank you so much for your kind review!

Genuinely makes our day to read reviews like these :)

Freddie
Vape & Juice

Rated 5 out of 5 stars

Quick, Easy & Very Friendly

Always quick, reliable and friendly service. These guys are my go to vape shop for quality and price point of great vapes.

August 18, 2021
Unprompted review
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Reply from Vape and Juice

Thank you so much for your kind review!

Freddie
Vape & Juice

Rated 5 out of 5 stars

Regular customer of vapeandjuice

Regular customer of vapeandjuice
Fav buy is heisenberg. Fab offers also. Fab taste and smells lovely

August 14, 2021
Unprompted review
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Reply from Vape and Juice

Thank you so much for your kind review. Glad to hear you're enjoying your Heisenberg!

Freddie
Vape & Juice

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